After installing CC, CS6 keeps asking for serial

Don't know why this is happening, but since I installed CC when I reboot my computer or launch CS6 apps for the first time I have to reenter the serial number for CS6. Quite annoying.

Dave there are a couple different ways which we may be able to solve this then. First you can deactivate your current installation of Creative Suite 6. This should then give you the opportunity to enter your Adobe ID instead of your serial number. You can find details regarding the deactivation process at Activation & deactivation help - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.
I am concerned though that you continue to be prompted to reactivate after each time you reboot your computer. Thus even if we change the license to Creative Cloud the root cause of the issue may still persist. As an alternative you could try adjusting the file permissions on the parent directories/folders which contain the licensing files. What operating system are you using exactly?
Finally is this computer managed by an I.T. department or on a managed network?

Similar Messages

Mac OSX Photoshop CS6 keep asking for serial number

Hi, I don't know why, but since few days ago, my photoshop CS6 started to pop up with the trial message and ask me to enter serial number. However, I'm on a one year subscription for photoshop CS6 only, there is no serial number.
I opened the software, and choosed "lincese this software" and then signed in with my adobe ID. After that, the message ask me for serial number. This didn't happen before.
My systme is :
Now it says I only have one day for the trial. Please help me to resolve this.
Thanks
Eric

@CKPAD.co - The Adobe ID you are using to post here has never signed up for the Creative Cloud, not even a free/trial account. Are you using a different Adobe ID for a Creative Cloud subscription? If not this would be the correct behavior. The 30 day trial ends and you can either puchase a perpetual license (serial number) or a Creative Cloud subscription.
Feel free to follow up with me by email at [email protected] since I do not want you share private information like your email address in public forum.

Photoshop CS6 keeps asking for serial number

I installed Photoshop CS6 x64 on a 64 bit Win 7 machine. Every time I start it, it says trial will expire in 0 days and lets me put in my license number or continue trial. I can do either and use the software. This has been occurring for multiple days. I installed the x32 version on the same machine. I only needed to put in the license number once and it works fine. What can I do to get the x64 version working correctly?

Hi ,
Please check your host file and try to activate again:
Reset the hosts file:
Windows:
Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
Mac OS
Log in as an administrator to edit the hosts file in Mac OS.
In a Finder window, choose Go > Go To Folder.
Type /etc.
Select the hosts file and open it.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
If still the same issue then try updating Application Manager: https://creative.adobe.com/products/creative-cloud, launch CS6 and enter the key when prompted and let us know whether it worked.
Regards,
Romit Sinha

CS6 for iMAC keep asking for serial number nearly everyday

Hello,
There is an iMAC (OSX 10.10) in my company which was purchased 2 years ago with CS6 Design Standard installed.
There was no problem at all after the purchase.
However recently, CS6 keep asking the user to type the serial number nearly everyday(see attached image); the software can be used normally once the serial number is entered.
The user is a general user without admin privilege. Anyway I have tried to closed all adobe products, login with admin account and enter the correct serial number, it works as usual; however after one or two days CS6 still asking for serial again... so I guess this problem shall not related to user account privilege.
I believe my serial key is a volume license key.
Any suggestion? Thanks.

Fix the permissions on the relevant Library folders.
Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Logic keeps asking for serial number after upgrade to 9.1.3

I know this has been asked before, but I'm wondering if there is a solution other than erasing my hard drive etc. I had to do a re-install of my system 10.5.8 and I upgraded to 9.1.3 and now Logic keeps asking for serial number after every shut down (not if I only quit). any ideas?
Thanks!

Thanks for your response. I had already re-installed my OS because computer wouldn't boot up. I had downloaded Onyx and run it which I think was the start of my problems including the missing serial number - so it was looking for serial number even before my upgrade to 9.1.3. I could not find anything called a reg keyfile in either my user or startup disk /Library/Preferences/. When I put in my serial number, I can boot and quit as many times as I want until I shut down.
Here are the 3 console messages that appear when I try to boot up and they are the same that come up after shutting down or on a launch which does NOT ask for serial number:
1/4/11 11:31:35 AM Console[149] Can't open input server /Library/InputManagers/LCC Scroll Enhancer Loader
1/4/11 11:31:52 AM Logic Pro[150] Can't open input server /Library/InputManagers/LCC Scroll Enhancer Loader
1/4/11 11:31:52 AM [0x0-0x1b01b].com.apple.logic.pro[150] ECMemReserve: allocating in MainStage mode
Any help is greatly appreciated!!!

After installing, why is lightroom asking for a serial number, when I am a CC subscriber

after installing, why is lightroom asking for a serial number, when I am a CC subscriber - I am logged in to my CC account

I have the same issue. I downloaded for my 30 day trial. My time was up, I started my CC subscription and I'm still prompted for a serial number.

After a restore,it keeps asking for another backup itunes login ?

After a restore,it keeps asking for another backup itunes login ?
This never happened before the v8 upgrade ?
How do i stop this ?

Enter the Backup Encryption password that you created.
If you did not enable the backup encryption, the backup is corrupt and cannot be used.

Why does Acrobat X CS6 keep asking for a license number?

Why does Acrobat X CS6 keep asking for a license number? When I enter it, it's declined. I have the suite from school and loading it at home as allowed as the teacher.

Contact S&T support if you have specific issues.
Mylenium

Photoshop CC keep asking for Serial Number

Photoshop CC keep asking for Serial Number. Adobe has charged my credit card 5x since June, but my Photoshop CC still doesn't work.

This is also happening to me.
I've been a subscriber for the last year and a bit.
I've moved to a new computer at home and since then I've been getting this prompt even though I'm signed in, everytime I've opened photoshop. Now the trial has expired and I'm cut off from using it.
This is total BS.
I've spent the last 2.5 hours going thru every adobe support doc they've posted. Nothing works. Two hour wait on the phone, 2.5 hour wait to chat (if I'm lucky and the window manages to stay open).
Oh hey, I can see my breach notification from here too!
You are on thin ice with me Adobe.

Cloud keeps asking for serial after login, photooshop cc, flash builder, flash pro cc

I can't use my cloud product because it's asking for a serial, after I login with an active adobe account, assigned to a cloud seat. The Cloud account holds many seats bought few month ago. From the start, random computers/account will ask for serial and never activate.
It's really bothering hearing that adobe is forcing everybody on cloud when they can't even make the activation work everywhere, without displaying any message or reason why.
The support tel number is a Joke :
800 443 81 58
In the country I'm living in, the national operator, the 2nd cable tel operator, the 2nd mobile phone operator won't accept this number, it doesn't even ring.
Weirdly when I sent the money transfer, from this country, it worked fine the first time.
Please inform me why my account won't activate and give me a solution

Photoshop CS6 after being replaced with CC and only after applying its first update worked.
Here, not any message said that this cloud account was compatible only with CC when i didn't event know photoshop cc existed.
Flash was installed in french, as a trial.
Here is a trace of the network activity on the same computer where flash cc won't activate I captured before, during and after the refusal of cloud on my account. As you can see, the column result has only success.
How come the server anwser no and no message says why?
Now I get the big picture, there are 20 reasons why it probably won't work, Adobe won't say why at any moment , it's good luck for himself. The worse part is that it is the only business model remaining and it's not refined enough to let the client know what's happening.
If I cant to keep CS6, will the activation fail and not event tell me a new version MUST be downloaded and installed or if the language is not allowed for my account?
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Adobe Application Manager Keeps Asking For Serial Number

I bought CS6 Design Standard a few days ago, and although I have already validated the software, these last couple of days every time I open Photoshop, Adobe Application Manager thinks I am using a trial version and asks me to choose between continuing this trial and licensing the software. After I enter my serial number everything works fine but it is a nuissance to be entering the serial all the time. I never even had a CS6 trial installed on this computer before. Is there a way around this? Is this happening because of my firewall settings? Any help is appreciated. Thanks.

Hello there,
Rather than starting a new thread, I prefer to pile up on this one.
I have the same problem. Quite regularly, Adobe Application Manager (AAM) ask me if I want ot carry onthe trial or enter a license. I entered my license so often that I know it by heart now.
I'm under OSX 10.6.8 (iMac desktop), French language (same for CS6 standard).
I have only one user, and it is an "administrator".
Rather than asking about privileges, what are the files this application manager need access to? Where are they located? Which file? Who should be the owner and what should the permission be on those files? Would a "Repair permission" fix this for these application files (i.e. non system files)?
Thanks in advance for any help.
Pierre
PS: The same CS6 is installed on a laptop under 10.8.2 (with same serial). I use it rarely. But there it does not seem to have the same issue. So far, AAM did not ask for serial again and keep updating happily.

Installed Photoshop cc 2014 asks for serial # - corrupted Windows file permissions

More of a warning / heads up to all than a question - installing Photoshop cc 2014 [via the CC manager app] caused some Windows file (security) permissions to become corrupt corrupt on my system. Symptoms include cc2014 asking for serial number validation on startup (when, as a cloud version, it should not do so), then being unable to connect to the internet when you press the 'validate serial' button so getting that window into infinite loops, and - a real pain in the *** when trying to fix the above - causing abends of some windows shell functions that in turn cause windows explorer to crash and restart.
Anyhow, digging into this (fortunately, I am a long time Windows SysProg) I discovered that for reasons unknown, either the CC master app or the actual Photoshop cc2014 installer (or both) are changing file access control permissions on a number of files, mostly DLL's. Most of the files affected are in the (normally hidden) Program Data directory on the windows root disk, Some of them are in the Adobe subdirectory - so fair enough if they want to fool around with their own program - but others being changed are in the Common Files and Microsoft subdirectories. I cannot for the life of me figure out why this is necessary nor why Adobe feel the need to touch files that 'do not belong' to them - something dangerous in the extreme as an external app such as Windows Update might replace or 'repair' the files so touched, and if Adobe / CC are relying on file permissions on non-Adobe files, such changes could result in all manner of random and spurious problems / error messages occurring.
Anyhow, if, fellow Photoshop cc 2014 user, you get this happen to you then you can fix the file permissions by opening a console window [also called a "DOS box", or "command prompt" depending on your age and knowledge... 8-) ] and run the windows file checker with the command
"sfc /scannow". Make sure that you use 'run as administrator' to open the console window, or you'll get an error about sfc only being available to administrators. Also a very (very) sensible idea to close all non-essential running applications first to prevent any possibility of weird interactions happening.
Finally, check that the 'hosts' file in [root drive]:/Windows/System32/drivers/etc is valid - for some reason, it looks like the install tried to check or update this file (again, I have no idea why) but the result was a corrupted hosts file, which I assume is the root cause of the 'unable to connect to host' type internet error messages. Copy the file, rename it as 'hosts.txt' and edit it with notepad or wordpad. Look for lines containing garbage strings at the bottom of the file (any line that starts with a # ignore, it is a comment, and any line that has IP addresses or host names should be ignored - though if they reference a site such as "someserver.adobe.com" you might want to treat them with suspicion if you continue to get internet 'cant connect to site' type errors.
Anyhow, when I fixed these two sets of problems, Photoshop cc 2014 started 'right first time' without all the BS messages about serial numbers etc.
Hope this helps somebody out there in AdobeLand......
Rick

Update: I tried several times to reproduce the error, actually it dosen't occur. I changed nothing on my system, without reboot it twice. This is what I said in my beginning times: it occurs sometimes but often. I will keep you up to date.

Have a membership Adobe says I have a free membership , trying to re-load and/or update INDesign CC - Keeps Asking for serial

I Have had a paid membership for over a year, Adobe says I have a free membership , I have PAS and AI installed and updated - When trying to re-load and/or update INDesign CC - Keeps saying my trial is over and is asking for serial number. I have uninstalled Indesign and the Creative Cloud desktop App.
Running on a PC, Windows 7 Professional
Any suggestions.

I cannot tell you how to resolve this, but I can tell you what happened to me since I made the mistake of buying a year's membership.
Like you, I noticed that despite paying the fee and it leaving my account, I still only had access to the trial versions of the apps. I read around and some people commented that it took some time for the billing team and other teams to co-ordinate information at busy times (though it seemed odd a company of Adobe's size would have this workflow) and as I could still make do with the trial apps, I waited.
Eventually, with the trial days going down to the low digits, I contacted Adobe "customer support" to ask how I could rectify the problem. They cheerfully told me that I had not purchased a subscription from them, that I was not on their records and with this the implication that my expectation was foolish as I didn't own their product. I supplied some bank information to show I had paid and they had taken money, but I just got the same poorly worded response telling me records had been checked and there was no way I had been charged. The issue was closed and it was clear to me I could not change their mind despite having evidence that clearly indicated Adobe had charged me the exact payment for the service I was asking about.
As some weeks had gone by I resolved to contact my bank, but the birth of my Daughter in late October meant I forgot to do so. My mistake, I know, but I think understandable. I noticed that in late November another charge was taken from my account (and I checked to see if I could access the apps but I was still being asked to provide a serial number I was never given (or needed if other people are correct on this). I contacted my Bank and asked them to prevent any more charges and also to begin the process of charging back the money for a service I never received. I sent them the correspondence I had with Adobe, in which they said I had never purchased the service, as well as copies of my account to go with the data they had access to. My money was refunded before Christmas, which I was very glad to see. I thought that it would be the end of it for a while and resolved to cancel. However under my account details it still shows I only have a free membership! I cannot cancel something I do not have!
I have now received a letter from my bank indicating Adobe have contested my charge back, and they have supplied documents that show I have signed up for and paid for the year's service. There is no indication of them acknowledging that despite the fact I never denied signing up, they failed to provide the service I paid for! Just that they want the money back!
So now I am in a situation where I cannot cancel and will continue to be charged for something that I still cannot access! I will continue to see if I can fight with the aid of my bank, but its a rather distressing that a company can hold you over a barrel for something you never got, even by their own admission.
I hope that you get a better resolution than I did.

Lightroom (Cloud version) keeps asking for serial number. [was: HELP!]

I purchased the creative cloud photography plan. I downloaded creative cloud and tried to start using lightroom but it keeps asking for a serial number and I dont have one I bought it all online and it wont let me use lightroom help!

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Flex keep asking for serial

Hi.
I can't get Flex 3 to work. Every time I start it up it's asking for the serial and the v2 serial (since I have an upgraded license). After that it says that Flex is successfully unlocked (or something). But then I can't edit any files, the file tabs is visible, but not the content. I've just tried to download v3 from adobe.com, but still no luck.
What am I doing wrong ?
Thanks.
By the way, I'm on OSX 10.5.7.

HI Globin,
You can follow the article: Creative Cloud applications ask for serial number which might help you to get this issue fixed.
Let me know if you face any issues while working on that.
Thanks,
Ratandeep Arora

After installing CC, CS6 keeps asking for serial

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