After installing Elements 13, I cannot open it. It just keeps asking me to sign in, accept agreement, and then goes away
I have installed Elements 13 on two different drives, but each time I try to open it, I have to sign in, accept agreement (which I do) and then it just goes away-it never opens. I'm frustrated
Hi
Can you please share the logs using Adobe Log collector tool( a zip file will be created on your desktop with this tool) at [email protected]:
Log Collector Tool
Thanks,
Shikha
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My app store is not working after installing mavericks. When I open app store it repeatedly asking me to login with apple ID and to provide User name and Password for proxy authentication in a loop.I am a newbie to mac,Please help me.
Hmmmm... would appear that you need to be actually logged in to enable the additional menu features.
Have you tried deletting the plists for MAS?
This page might help you out...
http://www.macobserver.com/tmo/answers/how_to_identify_and_fix_problems_with_the _mac_app_store
Failing that, I will have to throw this back to the forum to see if anyone else can advise further.
Let me know how you get on?
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I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going on?
[discussion moved to Acrobat Installation & Update Issues forum.]
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I already bought the annual plan, I installed PS, but i cant open the LR, it keeps asking about the serial no.
isn't the annual plan for ps and lr?Download LR did you remove and reinstall your installation of Photoshop Lightroom 5? The licensing for your membership will only be applied to Lightroom if you install through the Creative Cloud Desktop application. You can find additional details at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
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After installing itunes update I cannot open my itunes music files. How can I fix this problem?
I installed the latest Itunes update and after installing I cannot open my ITunes music files. How do I fix this problem.
Hey Joey BOD,
It sounds like you can't open your Music app on your iPhone after the update? First, try force closing the Music app if it is open in multitasking, which you can find out how to do here:
iOS: Force an app to close
http://support.apple.com/kb/HT5137
And if that doesn't work, I would reset the device:
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
via: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
And if that doesn't resolve the issue then I would backup the device to iTunes and restore it. Just be cautious and back up first, since restoring deletes all content and settings:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Have a great day,
Delgadoh -
When i click on the mozilla icon on the desktop the arrow will spin (VISTA) and will then disappear. Mozilla will not enable or even pop up or anything. I am still looking at the desktop and not mozilla. I lick on the icon many times and nothing ever enables, still stuck looking at the desktop and no Internet. Not to bring up your rival, but IE will open half way and then say not responding and will freeze and i must restart the computer every time. I have to use opera now because IE and Mozilla will not enable and Mozilla wont even pop up or enable or anything...just the desktop and no net. ONCE AGAIN MOZILLA WILL NOT ENABLE, SO I CANNOT GO TO TOOLS OR ANYTHING.
I have exactly the same issue. After FF upgraded on its own to version 5, it won't open from start menu, taskbar, desktop icon, or even by pressing firefox.exe in program files directory. It does so by pressing a link at msn messenger, inside Outlook etc.
Disabling all addons, didn't help. Moreover, I can't start FF in safe mode or start profile manager (Start > Run> firefox.exe -ProfileManager).
OS: Windows 7 64bit
Windows Event Viewer entry details:
Faulting application name: firefox.exe, version: 5.0.0.4183, time stamp: 0x4df95302
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x8c724fa6
Faulting process id: 0xc0c
Faulting application start time: 0x01cc37fe2fae7e8b
Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Faulting module path: unknown
Report Id: 6e7f03eb-a3f1-11e0-8f4d-a4badb0238f6 -
I can't open this product, every time I try to it just asks for my adobe sign in and then when I log in the photoshop icon disappears and nothing opens. I have tried uninstalling and re-installing the program but the same things happens.
Contact Customer Care
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Upgraded to yosemite and cannot open iphoto. Its say i need to upgrade the latest version but it is not available in the Australian store?
Go to the App Store and check out the Purchases List. If iPhoto is there then it will be v9.6.1
If it is there, then drag your existing iPhoto app (not the library, just the app) to the trash
Install the App from the App Store.
Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
http://support.apple.com/kb/HT4928
One question often asked: Will I lose my Photos if I reinstall?
iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always. -
Newly installed programs wont start up, just keeps asking me to sign in
Recently I have installed illustrator cc, photoshop cc and indesign but every time I try opening them up it comes up with 'sign up required', so I sign in but after the program still doesn't open it just comes up again 'sign in required'. How do I get the programs to open?
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
My itunes won't open and an agreement page pops up and then goes away!!!
Yea so I've been on this crappy computer for over five hours trying to get songs on my ipod video.I went and downloaded the ewido thing, and the adware but it still didn't open so i deleted all of my firewall stuff and it still didn't work. I have a compaq presario 700 and it is really crappy!Please help me!!
-Christina-perhaps you should check your processes tab and see if itunes and quicktime is there? if quicktime did not get installed, itunes will not work, which is a common issue
dont delete your firewall, it protects you from future viral and malware attacks, if you have a good one. Go get zone alarm its free and works good -
I have just downloaded ios7 and have lost all use of my iMessage I have reset all my settings but still nothing. I have entered my apple ID as requested but keep getting a message saying cannot sign in network connection error try again later even though I have full phone and wifi signals. Please help
Hello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H. -
Turned on my macbook pro and it just didn't make that welcoming noise and the sign the apple logo came with the loading sign and that's all it does. I tried command option P and R and then the welcoming sound came but it does the same thing. I've also tried shift s and pressing reboot and return...but still no thing..helppp
Hi Djokovic2013,
If you are having issues with your MacBook Pro not booting past the Apple logo, you may find the following articles helpful:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
OS X: About OS X Recovery
http://support.apple.com/kb/HT4718
Regards,
- Brenden -
After installing Acrobat 8, can only open Word in safe mode
After installing Acrobat 8, can only open Word in safe mode. If I delete my customized Normal.dot, then all is well. However I want the macros available from the customized Normal.dot. I tried switching Templates after opening Word and it immediately triggers an error message: "Word has encountered a problem and needs to close." It then recovers all my recent documents even though they were fine, had no need to be saved. Thinking that Normal.dot had been corrupted, I went back to the original M$ Normal.dot and re-created my macros and saved as a new Normal.dot. The next time I open Word, I get the error message.
I have a template with only one macro. It does not cause this problem. The template I prefer has 3 macros and I will need to create more.
Acrobat 8 Prof. with all updates
Windows XP
Word 2003 SP 3 with updates
Thank you in advance for any help you may give.I am told by my company's IT folks that the problem resides with Office 2003 sp3. If you remove SP3 and revert to SP2, the issue vanishes, so they say (I have not done it yet).
M$ is possibly ignoring the issue permanently, since they are on a new initiative to unseat PDF in favor of their own document format they're working on presently. I've sent a million error reports to them and....NOTHING.
Good luck.
PS- if you've found another solution, please send me an e-mail @ [email protected] -
Just upgraded to latest iOS and my iPad does not come back up - the following appeared as the first thing after turning back on. It displays a line from the power/USB connector to an iTunes logo and then goes off and after some minutes comes back on. I cannot reset it or anything else. It is completely non-functional.
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Cheers, Tom
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