After installing firefox 10.0 on Win XP it doesn't launch and keeps asking me to re-start the system. I've re-started 3 times. Still no joy.

I was prompted to install firefox 10.0 by a pop-up window. I downloaded it but nothing happened so I went to mozilla.org and manually downloaded it (English UK). I shut down the existing ff session and installed it and re-started the system (windows XP) as prompted. I tried to launch ff but it told me I had to complete the installation by re-starteing the system. I did and the prompt appeared again when I tried to launch ff. I powered down the computer and restarted it again. Still not working.

When you say that it told me to shut down and re-boot, do you mean the gray screen that comes down over the open widows with the message to power down and re-boot in four or five languages?
If so that is a kernel panic. On a brand new Mac you should not even attempt to fix that one. It generally indicates a serious hardware problem. You really should take it back to Apple and request them to fix it for you.
|___________________
Allan

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