After installing new operating system, I can't connect to internet from an e-mail. What is wrong?

After installing the new operating system, I can't access the internet from an e-mail request. What' wrong?

Finally gave in and called Apple Support.
1) They had me restart while holding down the Option-Command-P-R keys (this resets the HW apparently. Didn't fix it.
2) Next they had me move my System Preferences folder to the trash. Still didn't fix it.
3) Lastly they had me move all my cache files to the trash and then empty the trash. Restarted and it seems to be fixed now.
I was told that sometimes after an upgrade if you don't "delete all your caches" that there can be problems. I'll have to see if the connection holds up since before the problem was intermittent, but at least now I have a case number and all seems well so far.
I encourage those who are experiencing issues to please call Apple Support - it appears that there is no one fix and it depends on so many different factors. If this issue re-appears I'll be back on the phone with them - plus I'll update this thread.
Thanks!

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