After installing Photoshop Elements 12 Organizer starts OK but Editor starts then immediately terminates with no error messages. Suggestions appreciated.
After new install of Adobe Photoshop Elements 12 editor will start but just terminates/disappears with no error message. The organizer starts and runs OK Win7/64 with latest maintenance i73770, Nvida GTX 670 16 GB memory. Install log shows no errors. Same thing happened with Adobe Premier Elements 12.
Troubleshoot system errors, freezes | Windows | Adobe software
Similar Messages
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I am using Windows 7 64-bit. After installing Photoshop Elements 13 and trying to run it I always get the message: Photoshop does not work anymore. And it doesn't.
Hi Hardy Tasso,
Are you seeing this problem since first launch of PSE13 after installation or recently?
Please try:
Keep Ctrl + Alt + Shift keys pressed while launching PSE13 Editor and click OK on the dialog that comes next.
Thanks,
Anwesha -
I can not get my Adobe Photoshop Elements 8 organize to open. The edit option comes up with no problem, but will crash when I try to access organize. What should I do to fix this problem?
Hi,
Which operating system are you running on?
Try starting the organizer while holding down the shift key. Hopefully, it should load the Catalog Manager.
Select your current catalog and click on the Repair button. Once it has finished, click on the Open button to see if the catalog opens.
Good luck,
Brian -
i just download and installed photoshop elements 13 and premiere 13 but it wont open/launch... help!?
PSE 13 isn't compatible with anything older than win 7, unfortunately.
Edit picture | Adobe Photoshop Elements 13 - Tech specs -
On a new computer, am trying to download/install photoshop elements 10, files are downloaded, but cannot open them, please try to explain if you can
you probably should have two files, an exe and a 7z file in the same directory. if so, click (or double click) the exe.
if that fails, what files(s) (name and extension) and file size(s) have you downloaded? -
I purchased and downloaded Lightroom 5.5. After installing it, I was prompted for the serial number. When I entered it an error message appeared saying it was an upgrade serial number and I need to enter my original purchase number. This was my original purchase, not an upgrade. Now what do I do?
It sounds like you bought an upgrade from Adobe. How much did you pay? The upgrade is about $80, and the non-upgrade is about $150. If you bought an upgrade version and had no previous version, you would see what you're seeing.
If that is the case and I were you, I'd call Adobe, and arrange for a refund and to order the correct version.
Hal -
I just downloaded the trial of Photoshop. Every time I try to open it, it comes up with an error message and closes less than 5 seconds into being opened. Does anyone know how I can fix this? I tried rebooting my computer and reinstalling photoshop. Thank you!
i7 is quite fast. that's what i am on too. You may need to
It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool". (see Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 )
The order varies depending on your individual needs:
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Did you already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html or
Det finns också ett svenskt språkiga chatt. http://helpx.adobe.com/se/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help. -
I installed Mavericks to my computer and iPhoto isn’t working it has a grey no working symbol over it. So I tried to download the new version of iPhoto but it starts to download and just gets to 10.2MB and starts all over after about 3 mins of doing this it comes up with an error message saying an error had occurred. I have tried downloading several times restarting the computer and downloading and still get the same thing over and over again. Any help would be greatly appreciated!
Contact App Store support. There's a link on the right hand side of the App Store Window.
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After installing Photoshop Elements 10, it shuts down
After the first time this happened, I deleted and then reinstalled Photoshop Elements 10. But, the problem persists.
After it the program opens and I select Edit, the program opens completely and then, immediately appears an error message from Windows 7, saying that Adobe Photoshop Elements 10 no longer works. I'm asked to click on the button to close the program.
What should I try next?Unfortunately, the document you suggested does not cover my situation. After I have downloaded, installed and registered Photoshop Elements 10, my problem only occurs when I have opened the program, and I’m presented the option to ‘organize’ or ‘edit’. I click on ‘edit’ and immediately after the program loads and opens, I get a system error message that “Adobe Photoshop Elements 10 no longer is working.” I’m requested to shut the program off. I do see that my ESET Smart Security 4 software scans for a moment before the error message appears, it that says anything to you. However, installing Photoshop on my other computer, with the same ESET software, had no problem.
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I have a Surface Pro 3 and just purchased the download link for Photoshop Elements (newest one) from Adobe. I've tried downloading several times and in 64 and 32 bit types, but have only made it as far as the install before receiving an error. Anyone else have this problem and know of a solution?
Hi Jeff -
I tried chatting with someone earlier today, but they ended the session (I think accidentally?) before it was resolved. My error is below. Now chat seems to be closed - although I thought it was open 24/7, so I can't try that again. This is the most frustrating support experience I've ever had. I just want to access and start using the products I purchased Friday. I would be so happy if someone would just help fix this. I am not computer inept, but cannot figure out why the download is failing.
The guy on chat that was helping me before getting cut off had me run a SCANNOW system scan, but that's where the session unexpectedly ended.
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
ERROR: This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements.
ERROR: System check returned with error : 6 -
Can anyone help me with the 'unexpectedly quit' error message I now get when opening an image in Photoshop elements 8?
Imilgrom
If your product is Photoshop Elements, then you have posted in the wrong forum. Somehow your thread got posted in the Adobe Premiere Elements Forum (video editing).
Please re-post your thread in the Adobe Photoshop Elements Forum (probably quicker choice) or wait for a moderator here to see your thread here and then move it from here to there.
Photoshop Elements
ATR -
Photoshop Elements 8 will not allow me to sign in. I get an error message
My operating system is Windows 7 Professional using Google Chrome browser.
My Photoshop Elements 8 serial # is 1057-1150-6317-4223-0314-8582
When I try to sign in to the program I get this message "Service is currently unavailable. Please try again later or check your network connection. Error 400
I have changed my password but still get the same message.See response to Can't sign in (Photoshop.com services are currently unavailable. lPlease try again later or check your network connections. ERROR 400. I have been trying to sing for over an hour
Not a good idea to post your serial number so that everyone in this public forum can see it. -
After installing Photoshop Elements trial version where do I find the icon to start?
Where's the icon for Elements after trial version download?
On Windows all installs produce an entry in the start menu, on Macs the program ends up in your Applications folder. If that's not the case, you need to provide more info and we can try to figure out what's going on...
Mylenium -
This has happened after uninstalling Firefox, twice and downloading it twice.
Did you check if the Firefox file is in that location?
If it isn't there then do a clean (re)install:
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
If the file is there then do a malware check with some malware scan programs.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of the database before doing a scan.<br />
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and [[Searches are redirected to another site]] -
My imac has been running without problems under OS X Snow Leopard and bootcamp running Windows XP for a long time. I had received a Sony MP3 player and wanted to install the software on my computer. At the time I had a CD in my drive slot because I was getting ready to install some brother's software for a printer I wanted to use. I restarted my imac under bootcamp and started installing the Sony software in Windows XP. I was having problems with the install and decided to restart XP to see if that would help. It's been several days since this originally happened so I'm not of sure of any more specifics at this point other than I've had to use windows machines for a long time and know that basically when in doubt "restart".
When my imac was restarting I heard everything spinning up, the white light came on, but I heard no chime, a blue screen came up for about 15 to 30 sec. and then it went to a black screen with DOS characters giving the following message:
Windows could not start because the following file is missing or corrupt: <Windows root>\system32\hal.dll. Please re-install a copy of the above file.
I do have a copy of Windows XP, but my first problem was that I still had a CD in the slot and it would not eject. I tried every keyboard combination I could find including: eject button, F12 and holding down the mouse button at start-up and nothing worked. I also tried every other start-up keyboard combination I could find at Apple Support jut to see if I could get my imac to start up under OS X . I finally went on youtube to find out how to remove the CD. I ended up opening up my imac and taking off the cover of the CD drive to remove the disk. After putting everything back together I put in my Windows CD and tried restarting again. The exact same thing happened and I ended up at the DOS screen. Then I thought maybe my keyboard wasn't working so I replaced it with a new one. Same result. I also thought to plug both of my apple keyboards into my windows 8 laptop (hate it!) to see if they worked there at all. They both did so I'm sure the keyboards are not the problem.
At this point, since I do now have a windows 8 laptop (hate it!) there is no remaining reason for me to keep a bootcamp partition on my hard drive. My question is where do I go from here? I have a current time machine back-up on an external hard drive and I have my install CD for OS X Snow Leopard. How do I get my imac back up and running? Thanks.Can you OPTION boot? If so, then choose the OS X volume to boot back into OS X. From there you can use Boot Camp Assistant to remove the Windows volume and restore the drive.
Boot Using OPTION key:
1. Restart the computer.
2. Immediately after the chime press and hold down the
"OPTION" key.
3. Release the key when the boot manager appears.
4. Select the desired disk icon from which you want to boot.
5. Click on the arrow button below the icon.
Five ways to eject a stuck CD or DVD from the optical drive
Ejecting the stuck disc can usually be done in one of the following ways:
1. Restart the computer and after the chime press and hold down the
left mouse button until the disc ejects.
2. Press the Eject button on your keyboard.
3. Click on the Eject button in the menubar.
4. Press COMMAND-E.
5. If none of the above work try this: Open the Terminal application in
your Utilities folder. At the prompt enter or paste the following:
/usr/bin/drutil eject
If this fails then try this:
Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.
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