After installing recommended updates of firefox, the browser will not load at all. I have reinstalled the software and the problem remains. Please advise

Your software is used in conjunction with the FBI NICS background check system.
I am running Windows XP professional on a Dell Optiplex system. McAfee total protection is my firewall and antivirus software.
Thank you for your support.

Sorry to keep you waiting here.
Could you check to see whether Firefox is set to use any special connection settings?
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab, click the "Settings" button
The default is "Use system proxy settings" which should piggyback on IE's LAN settings, but you also can try "No proxy" to see whether that works any better.
You may also want to check this article: [[Firefox can't load websites but other browsers can]].

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