After installing the latest version of Kaspersky Anti-virus, I can no longer receive e-mails.
I can send e-mails, but I can't receive any and they do not get copied to my Sent folder.
I have two accounts (using the same Thunderbird installation and the same IMAP server) and both have the same problem.
Thunderbird no longer asks my for my passwords and after a while I get a message that says only that the connection has timed out.
Before the connection times out, the text that appears on the bottom bar says Checking mail server capabilities.
On another thread, someone suggested logging into the account vis a Web client and deleting the oldest undownloaded message from the inbox because it could be a problem with the e-mail that blocks Thunderbird, but all my undownloaded e-mails were received after the problem started occurring.
I recently installed the latest version of Kaspersky Anti-Virus, so I'm suspecting it's blocking the incoming connection. I tried to re-install Thunderbird to see if it would work around Kasperky or tell me what I should do to get it to make an exception (or something like that). No such luck.
The Kaspersky support services don't seem to be worth anything so I don't think I'll get any help from their end.
Any help from here would be greatly appreciated,
Simon
http://kb.mozillazine.org/New_messages_do_not_appear
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