After installing version 11.3.1, saying itunes has stopped working
Accepted update to version 11.3.1 this week and now can't get iTunes to work. It starts up, shows the interface and then promptly a message saying iTunes has stopped working is displayed by Windows X64 and it tries to search for a solution to the problem which it can't find. The iTunes was working fine until after this version 11.3.1. I've removed all Apple applications installed (bonjour, mobile support, Qtime, iTunes) and re-installed, but same problem. The iTunes application is broke for me and no resolution I've found on any forums has helped. It's permanently broken.
Hi Figaro56,
Welcome to Apple Support Communities.
It sounds like you're seeing an issue where iTunes isn't responding or is quitting unexpectedly. The article linked below provides a lot of great troubleshooting tips that help you isolate and resolve the issue.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
I hope this helps.
-Jason
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Hi marymike,
The crash signature is simalr to that mentioned in the thread: https://forums.adobe.com/thread/644139
Please try the suggested steps mentioned and check.
Regards,
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Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: MediaToolbox.dll
Fault Module Version: 1.0.694.7
Fault Module Timestamp: 4ddeb575
Exception Code: c0000005
Exception Offset: 00250000
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
PLEASE HELP ME!!!!Fault Module Name: MediaToolbox.dll
Fault Module Version: 1.0.694.7
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. Now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post:
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<Re-Titled By Host>What does the exact error message??
When you re-installed iTunes did you first uninstall iTunes following these steps ? :
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8 && Removing and Reinstalling iTunes and other software components for Windows XP
Here are a few articles if these are in fact the error messages or issues you are experiencing :
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install or iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
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First you can try;
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Try updating your QuickTime to the most recent version. Does that clear up the DEP errors in iTunes? -
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The resource below will provide some initial troubleshooting for the issue you are having uploading songs and artwork to iTunes Match.
How to troubleshoot iTunes Match - Apple Support
http://support.apple.com/en-us/TS4054
I hope this information helps ....
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Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
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Let's try the following user tip with that one:
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Hi The Funkster,
The resource below will provide some initial troubleshooting for the issue you are having uploading songs and artwork to iTunes Match.
How to troubleshoot iTunes Match - Apple Support
http://support.apple.com/en-us/TS4054
I hope this information helps ....
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