After installing when I try to open PS elements12 message (Windows 8.1) problem and has to close

After downloading Photoshop Elements12 to Windows 8.1 laptop, when I try to open the program I get a message "A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" I have tried uninstalling it and re-installing but still get same message.
I have no problem running the program on my desktop that has Vindows 7 on it. Anyone know how to solve this?

Moving this discussion to the Photoshop Elements forum.

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