After installing Windows 8, I am unable to download the creative cloud and the program I purchased for school.

I purchased photoshop for my computer. I updated my computer's operating system. I logged into adobe. I am unable to download the program again unless I pay again or use the trial.

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I have installed windows 8 on my mac book pro with bootcamp 4 and the issue is whenever i open windows 8 , It hangs after 15 minutes and does not work . How to resolve this issue?

I have installed windows 8 on my mac book pro with bootcamp 4 and the issue is whenever i open windows 8 , It hangs after 15 minutes and does not work . How to resolve this issue? Is it compatibility issue ?

Please also see Boot Camp: Set the default operating system.

Hi, I downloaded the Creative Cloud Installer, the installer initializes but that's it. It doesn't install. There a reason I miss? (OS X 10.9.5)

Hi,
I downloaded the Creative Cloud Installer, the installer initializes but that's it. It doesn't install. There a reason I miss? (OS X 10.9.5)
I made an abo for the CC, Student version, downloaded the CC Installer, but every time I double click it to install, ist just initializes, and as the bar is HALF full, the window disappears and nothing. It doesn't install or anything.
I tried re download, re tried to install, I tried a re start. No luck.
So what am I missing?
I can't install any desktop application without the creative cloud?
Thanks for any help!

Never mind.
Found a way by trashing AAM Updater, the OOBE, AAM an ACC itself and so on, and cleaned it all with CC cleaner.
But this was a very complicated way for a non-IT person to do, especially when everywhere you can read "Just Download, Install an go!"
No plus points.
Regards.

I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.

I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.
Please help

Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma

I bought the creative cloud and downloaded a trial version of indesign 2 days ago. Now after reconfigutring my PC it tells me the trial version has expired! How can I reopen it?

I bought the creative cloud and downloaded a trial version of indesign 2 days ago. Now after reconfigutring my PC it tells me the trial version has expired! How can I reopen it?

If you paid for a subscription you don't need the trial. Log in with the Adobe ID associated with your subscription to activate the program.

Hey, I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code

I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code is error: 213:19. Does anyone seeing this please have any advice on what to do?

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I have subscribed to the creative cloud. and i would like to install to another computer. how do i do that?

i have subscribed to the creative cloud. and i would like to install to another computer. would you please tell me how do i do that?

You need to log in to Adobe.com & download the app from the desktop icon.
You can follow Creative Cloud Help | Install, update, or uninstall apps . One Creative cloud allows you to actibvate twice.
Regards
Rajshree

I am a creative cloud member and just download the window in my mac and format all things that I had in mac. How can I redownload the creative cloud in the window portion?

I am a creative cloud member and just download the window in my mac and format all things that I had in mac. How can I redownload the creative cloud in the window portion?

WOrks no different - download the CC app and take it from there.
Mylenium

HT204266 I cant slide to unlock my ipad, because theres a notification about unable to download application...and the button done and retry will not perform

I cant slide to unlock my ipad, because theres a notification about unable to download application...and the button done and retry will not perform

Try a reset:
Hold the Sleep and Home button down until you see the Apple logo.

I downloaded the creative cloud and i cannot find adobe after effects to download. help plz

i downloaded the creative cloud and i cannot find adobe after effects to download. help plz

This has been discussed 500 million times: If it doesn't show up your system doesn't meet the requirements. Check them on the product page.
Mylenium

After installing Windows 7 i am unable to play songs.

After installing 32 bit Windows 7 everytime i play a song it becomes stuck on 0:00, i have gone through all the discussions on the website and have yet to find a solution, i really want to avoid reinstalling itunes.

To anyone who has the same problem, i ended up solving it by updating my sound devices.
After installing Windows 7 the whole computer would not produce any sound. I own a HP laptop so i just went on the HP website and updated the sound devices on my computer which for some off reason furthermore made iTunes play songs again. I dont fully understand the reasons behind this, but it works.
I hope this helps.

I don't understand how to use the creative cloud, does the cloud app need to be installed?

trying to download creative cloud nothing downloads when trying photoshop getting an error and say retry

Yes, you need to install the Creative Cloud app first. It acts as your central hub for installation, sync and licensing.
Mylenium

I installed Acrobat XI through the Creative Cloud and without notice it remove my perpetual license of Acrobat 10 Pro and LiveCycle Designer.

It all worked okay when I had Acrobat 10 and 11 installed from perpetual licenses, it's only when Creative Cloud got into the mix. Anyone find a way to keep Creative Cloud from breaking this?

Thanks for the explanation Sabian, now can you share with me how I can get Creative Cloud to do a custom install so I can keep it from removing LiveCycle Designer and Acrobat 10. When I installed it from CDs I had no problem & got everything to work just right. I don't really care if it's supported by Adobe or not I just need it to work.

After installing contribute 6.5, I establish FTP connection, set admin role and the system crashes

I've been using Contribute for over 9 years now.
I am currently using Contribute 6.5 version.
After installing, creating a connection with the FTP, setting up Admin roles, an error message appears and then the system crashes.
Why is this happening?
It has never happened before!

Hi There,
Can you confirm your Operating System ?
What error message are you getting?
Regards,
Ajit

I have installed the free 30day trial of the Creative Cloud and it's on my desktop but won't open up. Why?

I need help in how to open this up@

These questions below may be for a different product... but the KIND of information you need to supply is the same, for the products you use
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-Install, update or UNinstall, and launch after installing

After installing Windows 8, I am unable to download the creative cloud and the program I purchased for school.

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