After installing Windows XP SP3, iTunes and Quicktime crash at startup

I use iTunes almost every day, and until now have had almost no problems. But as of Sunday afternoon 5/11/2008, I found iTunes crashed on startup. Soyon after, I discovered Quicktime had the same problem. For both apps, I tried rebooting, upgrading, uninstalling/reinstalling, running Norton 2008 virus scan and registry cleaner. Same problem no matter what I did.
I just noticed, though, that my Windows Update (which I have naively set to automatic) history shows that, on that same day, it automatically installed Windows XP SP3. Coincidence... hmm.
So while I patiently wait for the uninstaller to complete the removal of SP3, I'm wondering if anyone else has had similar problems.

Great link, thanks for posting it. I followed the advice therein, but unfortunately it didn't help. For the record, here's what I've done recently:
0) Removed SP3.
1) Removed all of the following:
Apple Mobile Device Support
Apple Airport Express
Apple Software Update
Bonjour
Quicktime
iTunes
2) Deleted all remaining folders related to the above apps from c:\Program Files.
3) Ran Norton 360 (2008) registry cleanup.
4) Ran Norton 360 (2008) virus scan (nothing found).
5) Deleted the following folders (Angela is the user account):
c:\Documents and Settings\All Users\Application Data\Apple
c:\Documents and Settings\All Users\Application Data\Apple Computer
c:\Documents and Settings\Angela\Application Data\Apple
c:\Documents and Settings\Angela\Application Data\Apple Computer
c:\Documents and Settings\Angela\Local Settings\Application Data\Apple
c:\Documents and Settings\Angela\Local Settings\Application Data\Apple Computer
6) Rebooted.
7) Downloaded and installed iTunes 7.6.2.
8) Rebooted (just coz I love rebooting).
9) Tried to execute iTunes, get error dialog: "QuickTime Player has encoutered a problem and needs to close."
10) Tried to execute QuickTime, get same dialog.
At this point I'm thinking I've got a bad DLL under c:\Windows...

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Back to square one: new iTunes and QuickTime CRASH, CRASH, CRASH

I've been struggling with iTunes and QuickTime ever since the upgrade to 6.0.4. Everything worked just fine until then, and has worked fine since I got my iPod last June.
A couple of days after the upgrade to 6.0.4 iTune started crashing, with the error message: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
Please note this is only about using iTunes to play music on my computer (my iPod seems to be working fine.)
I've removed iTunes and QuickTime, reinstalled them, and this works for a couple of days, then iTunes starts crashing again (this has now happened twice.)
Strangely, this time, tunes in Party Shuffle at start up (from the last normal exit of iTunes) play just fine, but when I try to play something out of Library or swtich to a different genre or playlist in Party Shuffle, the programme crashes: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
I've tried opening QuickTime alone, and it fails to open (no error message) it gets as far as the player, then there's a windows "thunk" and QuickTime closes.
So now I will uninstall, reinstall (starting with QuickTime, which seems to be the real culprit here) and maybe it will work for a couple of days. Computers are supposed to save time, not take up time in this way.
I don't seen any sign or word of a new version of QuickTime with a fix to this problem (many seem to be having it). How long do I have to go on this way. Perhaps the best is just to use another Windows Media Player or Nero ShowTime ... these seem to function without any sort of problem.

Thank you Katrina and MossMan,
I do keep my computer under pretty tight wraps: Outpost firewall, AVG anti-virus, MS Anti-spyware. Ran the Ewido scan as suggested, Ewido did find quite a few cookies it considered of medium threat spyware ... removed these, and this did not resolve the problem with iTunes/QuickTime. Anyway, I'm not sure that cookies can cause programmes to crash?
I still think that it's unlikely that the problem with iTunes and QuickTime starting right after the upgrade to iTunes 6.0.4 and its QuickTime counterpart, is just a coincidence.
And if QuickTime is particularly vulnerable to some malware that none of the security programmes on my machine can find, and malware that has no effect on any other programmes, including other media players, then maybe this vulnerablity should also be something Apple should try to address.
Walter

ITunes and Quicktime crashing

I recently got a new computer and I installed iTunes on it. When I start iTunes it says "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." Then I can choose to either report my problem to Microsoft or not. When I try to open Quicktime it says "Quicktime failed to initialize. Error # -2095. Please make sure that Quicktime is properly installed on this computer." I tried downloading Quicktime fomr the link from the "itunes won't load" thread. But the same error showed up when I tried to start Quicktime. What can I do to get iTunes and Quicktime to work on my computer? Thanks!

hi misskiri!
that certainly sounds like a broken quicktime to me.
let's just try the standalone QT 7.0.3 install again. let's take a few additional precautions though. see:
http://discussions.apple.com/message.jspa?messageID=1158352#1158352
keep us posted.
love, b

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Message Edited by Chigu on 06-13-2009 12:39 PM

ITunes and Quicktime crash on start.

Okay, I've been struggling with this one for days.
I'm running Widows 7 64bit. I had iTunes working fine for a couple weeks, then just last week I started having issues. I have uninstalled, reinstalled, cleaned the registry, uninstalled video drivers, booted in safe mode, installed QuickTime separately, uninstalled and tried iTunes 7 and 8, used the 32bit install instead of the 64bit and still nothing works. This is driving me batty because now I can't update my iPhone which is really annoying. I've looked all over the net and no one seems to be able to help me.
*The problem*: When I start iTunes or Quicktime (including any of the executables in the Quicktime folder) nothing happens for about two seconds then I get the standard Windows error iTunes or Quicktime "has stopped working" check online for solutions...
*iTunes Problem signature*:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 9.0.2.25
Application Timestamp: 4afca401
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0b003ad4
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
*QuickTime Problem signature*:
Problem Event Name: BEX
Application Name: QuickTimePlayer.exe
Application Version: 7.65.17.80
Application Timestamp: 4afa5828
Fault Module Name: QuickTimePlayer.dll
Fault Module Version: 7.65.17.80
Fault Module Timestamp: 4afa5820
Exception Offset: 0000130d
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: ace3
Additional Information 2: ace3c919134bd639a372b1f9b8909b7b
Additional Information 3: 6c8f
Additional Information 4: 6c8f9762d39919761e1f3eaf3cd34525
Thanks,
-Dave

Hi all - I have solved this - I remember I uninstalled a codec pack and since then Quicktime failed to work.
To solve the problem, I downloaded the latest standalone version of Quicktime and uninstalled Quicktime from my system, then reinstalled using the standalone version.
Worked a dream...... Hopes this helps someone else

My itunes and quicktime crashes everytime when i play a hd file or song on my macbook pro mountain x lion 10.8.3

Whenever i play a hd vdo... Or any file hd quictime crashes n play choppy vdo
N recntly itunes is doin d same thing playin chopy songs ....wic is unbearabl....
Jus bought a macbook pro widout retina half year ago.....

bkchoo wrote:
Now, I wish to upgrade from Mountain Lion 10.8.5 to latest version of OS X Yosemite, but I am in doubt and worry if after upgraded to Yosemite, can I still using my Windows XP where I installed now in Mountain Lion 10.8.5 BootCamp?
Yosemite does not allow a new installation of XP, but an existing XP installation is self-contained and will continue to work. Does your XP installation use a FAT partition? You may be better off using NTFS and then upgrading to Yosemite.
Will the Yosemite upgrade process delete my Windows XP partition or crash my current BootCamp? Can I still have an option to load OS X or Windows XP (press 'alt/option' key during boot up) after upgraded to Yosemite?
If you have made any re-sizing attempts to WXP partition Yosemite will cause problems, otherwise the Yosemite upgrade leaves XP untouched.
Are there any specific reasons to upgrade to Yosemite?

ITunes and Quicktime crash when opened!!!

Ok, I'm kind of panicking.
I have the iPhone 4 now and I updated my iTunes last week. It was working fine until today. I got a bonjour disable message, and now neither application will work. I then check my services and bonjour was started. I've been restarting it but it makes no difference as far as itunes is concerned. I have Windows XP. Any ideas?
Many thanks from a very stressed guy up at 3 am attempting to figure this out!
Message was edited by: michael2323
Message was edited by: michael2323

Hmmmm didnt think off that. Here's the results though! There was definitely some malicious content on here.
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org
Database version: 4052
Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.11
7/9/2010 12:20:18 PM
mbam-log-2010-07-09 (12-20-18).txt
Scan type: Full scan (C:\|)
Objects scanned: 184018
Time elapsed: 54 minute(s), 30 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 3
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 5
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
C:\WINDOWS\system32\0041.DLL (Spyware.Passwords) -> Delete on reboot.
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\appinit_dlls (Trojan.Witkinat) -> Delete on reboot.
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\crntdll (Trojan.Witkinat) -> Delete on reboot.
HKEYCLASSESROOT\secfile\shell\open\command\(default) (Rogue.MultipleAV) -> Quarantined and deleted successfully.
Registry Data Items Infected:
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Spyware.Passwords) -> Data: c:\windows\system32\0041.dll -> Quarantined and deleted successfully.
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Spyware.Passwords) -> Data: system32\0041.dll -> Quarantined and deleted successfully.
Folders Infected:
(No malicious items detected)
Files Infected:
C:\WINDOWS\system32\0041.DLL (Spyware.Passwords) -> Delete on reboot.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP94\A0114143.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wexe.exe (Trojan.Small) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\WORK.DAT (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wupd.dat (Malware.Trace) -> Quarantined and deleted successfully.

HT1926 I received an ITunes and Quicktime update notice on my Windows 7 PC, from Apple this morning. During the update installation, RealPlayer installed. What gives? Why is Realplayer installing with the Apple software.

I received an ITunes and Quicktime update notice on my Windows 7 PC, from Apple this morning. During the update installation, RealPlayer installed. What gives? Why is Realplayer installing with the Apple software.

Thanks for the reply. I went back to check if there was a history in windows (Event Viewer) but could not locate it in Win7. The only updates that were in the Apple Updater window were the Quicktime and ITunes. Had I let the Realplayer continue on its own, it would have installed the Google Chrome and other apps. I let it finish installing and then removed the entire program. I do not remember checking or seeing anything saying that realplayer was being downloaded until after a reboot was requested from the ITunes Update Installer.
I just thought it was strange since I do not use Realplayer and have not downloaded any software for it.
I am on a corporate PC with a pretty thick firewall, but something may have slipped through.
Thanks again for the assistance.

After installing Windows 8, when I try to use itunes, the cursor only slowly scrolls to the top of the page and the program will not respond.

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Installing iTunes and QuickTime on an HP laptop running Windows 7.

I get error 2738 when:
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uninstalling a preinstalled 2009 version of QuickTime.
I have seen and successfully applied the solution offerred at http://support.apple.com/kb/TS1331.
Twice.
Restarted the computer and applied that solution again, and again with the message indicating success.
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I also looked through the earlier messages and saw something about
a logon as a simple user.
Did this and then noticed the uninstaller in QuickTime folder.
Used this and QuickTime uninstalled without error (2738 or anything else).
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Ran the iTunes installer (answering yes to security questions).
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CD/DVD Drive disappears after installing itunes and quicktime HELP!

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I have had exactly the same problem with my Toshiba Laptop running Vista Home Premium for 5 months. I have continually tried updating and checking this site for a fix, but haven't had a clue. My Son-in-law works for Microsoft and uses iTunes extensively and he can't figure it out either. Toshiba has no answers.
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ITunes and Quicktime Error after automatice Apple update, need help!!!

So I currently have a new labtop with windows vista. I have been runining iTunes for the pass 3 months already no problems. The Apple automatic update has never caused any problems till now. Quicktime needed to be updated today, and I accecpted the update, prior to that iTunes and Quicktime was working properly. Once the quicktime update was complete, it restarted my computer like usual. Then when I tried to open iTunes this error came up:
"iTunes cannot run because it has detected a problem with your audio configuration"
Now I checked the audio configuration and nothing was changed or anything, that has not been touched at all, so I still think it had to do with the update. The next error was came up when I tried to open Quicktime and it read:
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This application has requested the Runtime to terminate it in an unusual way.
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http://docs.info.apple.com/article.html?artnum=31115
and
http://docs.info.apple.com/article.html?artnum=93976
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Exception processing message 0xc0000013 after updating itunes and Quicktime

After updating itunes and Quicktime, every time I remove a CD from my DVD drives I get an error saying no disk exception processing message 0xc0000013 Parameters 0x759f023c 0x87f51934 0x759f023c 0x759f023c.
I tried doing a restore to a time before that update and that didn't seem to help. It just gave me different parameters.
I'm using Windows Vista and this is driving me nuts.
Any help would be greatly appreciated.

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ITunes and QuickTime stopped working after an upgrade...

I have been pulling my hair out trying to get my iTunes working again. Here is what I have done already in order:
1. Does not work regardless of user (http://docs.info.apple.com/article.html?artnum=302856)
2. Tried running with changes to MSCONFIG
- Ran according to Apple Support Web Site (http://docs.info.apple.com/article.html?artnum=302538)
- Ran in Diagnostics mode
- Ran in /SAFEMODE
3. Uninstalled and removed from any reference from registry
4. Removed iTunes configuration files (http://docs.info.apple.com/article.html?artnum=302386)
5. Installed WinInspector Spy and launched iTunes to see what happened. Unfortunately I have not figured out how to copy and paste the log, but it shows the iTunes window class being created, a bunch of other stuff, then the OfficeWatson class, stuff and then the infamous "iTunes has encountered a problem and needs to close" message. After hitting the Send Error Report, I see the OfficeWatson window being destroyed and that is it. This leads me to believe that the problem is somehow with the outlook integration between iTunes and Windows? So I looked in my Add/Remove programs and sure enough Office and Outlook were upgraded the day after the last time i was able to use iTunes. So I tried uninstalling Office, iTunes and QuickTime. QuickTime refused to uninstalled claiming a fatal error. I then forcably removed it as described in the apple knowledge paper. Another interesting point, when I ran QuickTime, nothing happens, not even a crash message. When I run QuickTime Preferences from the system tray, the dialog shows, but when I click on the FileTypes tab, I get a RUNDLL error: "An exception occurred while trying to run "Shell32.dll, Control_RunDLL "C:\Program Files\QuickTime\QTSystem\QuickTime.cpl".
I also tried running StraceNtX.exe against it, but it doesnt create the right environment for iTunes (it thinks it is Windows 2000 and does have the right service pack).
PLEASE can someone help? This is the second time this has happened to me. The first time was on another computer that came with a "real" restore point (not the stupid one Windows has that does not work) and I solved it by simply restoring back in time. This time I do not have that option!
ARGH - I really do not want to have to use Media Player.
Is there a way to force a stack trace? I am a UNIX programmer and not familiar with Windoze.
Bryan
DELL Latitude 820, Intel Core 2 Duo, 4GB Ram

It sounds as though things have got pretty screwed up. If you couldn't clean things up properly with the MS installer cleaup, there is thread on cleaning up uninstall information in the registry.
http://discussions.apple.com/thread.jspa?messageID=3637190&#3637190
I am not sure that I have anything more to offer as you appear to have done most things. Have you tried turning off all security software while doing the install, and doing the MSconfig thing with just Quicktime. Presumably your system is free of malware?
As a matter of interst, what happens if you have the task manager running when you start Quicktime, does it start and then stop, or keep running or not start at all?
A few people seem to have these intractable problems and the forum expert on this has been away since christmas, but you could try searching the forum for "b noir" posts about install/launch problems.

I am unable to install the newest update for itunes and quicktime because of a bonjour error about path not being located

I have windows 7 and I have been trying to install the newest update for itunes and quicktime but I keep receiving the same Bonjour error. I even tried to do it manually and no luck. I also tried to unistall bonjour but it would not even allow me to unistall it either. No matter what I do I get the same error listed below:
The path C:\users\owner\appdata\local\apple\apple software update\bonjour64.msi cannot be found. verify that you have access to this location and try again or try to find the installation package "bonjour64.msi" in a folder from which you can install the product bonjour.
I would greatly appreciate any help because this appears whether i am trying to install the updates or remove bonjour to reinstall. I am stuck.
Thank You in advance!!!

The path C:\users\owner\appdata\local\apple\apple software update\bonjour64.msi cannot be found. verify that you have access to this location and try again or try to find the installation package "bonjour64.msi" in a folder from which you can install the product bonjour.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on 25 June 2010. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

After installing Windows XP SP3, iTunes and Quicktime crash at startup

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