After IronPort upgrade - GATEWAY_TIMEOUT,

Hi
We have a rising issue where our users do not reach various websites without any apparent reason. The Policy trace suggests that everything is ok, but they end up getting a
GATEWAY_TIMEOUT,
in their web browser whenever they try. We recently upgraded to the latest-n-greatest IronPort on our
S360´s (v7.1.3-014 for Web) and M160 (v7.7.0-202) and after that the trouble began. We have filed a bug report with Cisco without getting any sensible answers, in fact we have no answers at all.
Anyone else out there with similar experiences ?
stj.

The GATEWAY_TIMEOUT error typically indicates that the IronPort Proxy device is unable to connect to the URL requested by the client. You can verify this by performing a telnet test to the destination URL from CLI of the IronPort applaince.If the telnet test fails it is an indication that IronPort request is blocked by an upstream device or IronPort did not recive a timely response from the upstream server.
Sample Telnet test from CLI
wsa.csw> telnet
Please select which interface you want to telnet from.
1. Auto
2. Management (10.0.60.21/24: wsa02.csw)
[1]> 2
Enter the remote hostname or IP address.
[]> www.google.com
Enter the remote port.
[25]> 80
Trying 172.XX.XX.XX
========

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      Fully Charged:          No
      Charging:          No
      Full Charge Capacity (mAh):          5006
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      Condition:          Normal
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      Voltage (mV):          7718
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      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          15
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      Wake on Clamshell Open:          Yes
      Wake on LAN:          Yes
      AutoPowerOff Delay:          14400
      AutoPowerOff Enabled:          1
      DarkWakeBackgroundTasks:          1
      Display Sleep Uses Dim:          Yes
      PrioritizeNetworkReachabilityOverSleep:          0
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      Standby Enabled:          1
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      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          15
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      Wake on Clamshell Open:          Yes
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      AutoPowerOff Enabled:          1
      Current Power Source:          Yes
      DarkWakeBackgroundTasks:          0
      Display Sleep Uses Dim:          Yes
      Reduce Brightness:          Yes
      Standby Delay:          10800
      Standby Enabled:          1
    Hardware Configuration:
      UPS Installed:          No
    AC Charger Information:
      Connected:          No
      Charging:          No

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