After itunes update, cannot log into store with apple id

I have logged out of my apple id and verified that I have the right password. When I log back into Itunes store from my macbook pro, it tells me I need to verify my billing info and asks for my apple id and password again. I enter it and it just circles around and asks for my username and password again. Its just a loop. What do I need to do?

Hi Neil,
Thank you for the quick response, do you work at Apple? Is there a way for one to confirm when a problem like this is related to a down system at Apple in the future, other than posting on the forums?
Thanks again.

Similar Messages

  • After 11.1 and ios 7 update, cannot log into ipad. says apple ID already in use. no issues prior to updates.

    After 11.1 and ios 7 update, cannot log into ipad. says apple ID already in use. no issues prior to updates.tried both primary and backup emails. says both already in use

    randers4, thank you for the suggestions.
    1) I have contacted Verizon and they are not blocking "premium" or 3rd party text messages.
    2) The Apple ID login issue occurs regardless of wi-fi network location, or even if I am not on wi-fi at all. Router settings are irrelevant to this problem.
    3) I have already played around extensively with date and time settings. This did not fix any issues.
    Any other suggestions? I had another call with Apple support and they are of the opinion that I may need to have the phone totally replaced, which is unacceptable unless it is free of charge.

  • Updated my Itunes and now cannot log into store

    I just updated my itunes and now I cannot log into the store. When I try to, I get a message that says The network connection timed out. make sure network settings are correct and connection is active. I have no idea what this means. Please help me.

    CHeck Norton or McAfee, whatever security software you have. Remove iTUnes from its list and then re-add it. Make sure everything is added: both iTunes.exe & iTunes Helper.exe.

  • Cannot log into Store

    can someone help? It's been over 24 hours and I cannot log into the store. The error message read "ITunes Store is currently unavailable...try back later"
    any ideas?

    I have had the same problem for the last week or so with the APP store. I am trying to connect from my new Imac from the desktop and get "cannot connect to app store". I reset my password and tried using the help, but I log in and the and hit "review info" and nothing happens.

  • I cannot log into messages with my aol/aim account

    Hi,
    When I try to log into messages with my aol/aim account, it keeps on saying that the username and/or password is incorrect. Neither are incorrect as I can log into the account on the aim web settings page and on the aol page.
    Any help?
    Thanks

    If you change your passord on AOL, for security they block your new password on your iPad but not on your PC. I downloaded the AOL application on my iPad and then used that to change my password on AOL and then my Mail on my iPad fully works. I then used my AOL new password on my PC and now everything works.

  • I keep getting log into iMessage with Apple user I'd

    For past few days days I keep getting error message to log into iMessage using Apple ID but my old id details keep coming up instead of my new details. I cann seem to us my phone ?
    HOw how can I over come this I have installed the latest iOS the other day..

    Looks like a problem with the Cycling 74 MaxMSP software..?
    If you do not get any help here, try >  Welcome to the Cycling ’74 Forums « Cycling 74

  • Apple installed a new logic board and now iTunes music is all gone and I cannot log into store or authorize my Mac

    I have an early  2011 i7 MacBook Pro running OSX 10.9.4. Earlier this week I had Geniuses at the Apple Store install a new logic board to replace a failed one. My hard drive was not touched. Anyway, when I got home and launched iTunes, I discovered that none of the tens of thousands of legally purchased songs in my iTunes library were listed, even though they actually still exist in my Music folder. Additionally, my attempts to login to the iTunes Store with my valid and correct and accurate and current Apple ID with the correct password, did not work. In fact,  no errors were generated. The logins simply erased my input after clicking SIGN IN and then the "Sign In" form came back empty.
    As a developer and 28+ year user of the Mac, I was a little stunned to say the least. The Apple Store logic board replacement process should take into account iTunes authentication problems when replacing failed logic boards, but this issue was not discussed at all, in any form during the repair intake process. So, I now have a 'fixed' MacBook Pro that will not acknowledge my thousands of legally purchased songs and will not let me log into the iTunes Store with my valid credentials or authorize or de-authorize my Mac.
    Indeed, iTunes Match is also disabled, which means $30 thrown away in paid subscription.
    Does anyone know a workaround to this Apple flaw that can correct their mistake and re-enable my Mac for using my thousands of legally purchased songs?
    Any feedback would be most appreciated!
    Thanks,
    Larry

    Having your main logic board replaced wouldn't erase music from your hard drive, if it was actually stored on the drive. Your iTunes music resides in your user home folder in a folder called Music.
    When you do get a logic board replaced, however, it is a good idea to have the computer first de-authorized from iTunes since you are only permitted to associate your iTunes Store account DRM purchases (movies, tv shows, and older digital-rights-managed music) with up to five computers. See Deauthorize your computer using iTunes.
    When a new logic board is installed, you'll need to reauthorize the Mac again. It's not the end of the world, however, if this step wasn't initially taken. See Authorize your computer using iTunes.
    ...As for not seeing your music when you launch iTunes—try point iTunes to the correct location of your iTunes folder. To do this, quit iTunes. Press the option key and click the iTunes icon in the dock. It will then ask you to navigate to the location of your iTunes music (again usually located in the Music folder in your home folder).

  • Cannot log into DTR with Active Directory User

    Greetings,
    I have set up and installed JDI correctly.  I can log into /devinf, the cbs, cms and sld systems with no problem using both Administrator and my JDI.Administrator that I assigned to an Active Directory user.  I can log into the DTR using a user from the database (i.e. Administrator), however, when trying to access the DTR with an Active Directory user, I get the following message:
    500   Internal Server Error
      SAP J2EE Engine/6.40 
      Application error occurred during the request procession.
      Details:   Error [javax.servlet.ServletException: Group found, but unique name "businessUnit.all.guests" is not unique!], with root cause [com.tssap.dtr.server.deltav.InternalServerException: Group found, but unique name "businessUnit.all.guests" is not unique!].  The ID of this error is
    Exception id: [0012798F81680042000000090000165C0003FE9AA3C0B86B].
    This group exists in multiple domainshowever, this has not caused us any issues to date with our portal and other pieces of SAP WASit's only this DTR error. 
    Any help is greatly appreciated.
    Thanks,
    Marty

    Hi Marty,
    In the document available at the link enclosed below, there is a part that explains how to configure DTR so that it always uses "Unique-IDs".
    http://help.sap.com/saphelp_nw04/helpdata/en/20/f4a94076b63713e10000000a155106/frameset.htm
    It is mentioned that this is valid for LDAP, but the information is applicable for Active Directory as well.
    Regards,
    Manohar

  • Can Log Into ICloud with Apple ID - but wrong Apple ID is shown in Account Settings

    So no problem logging into my wife's ICloud account with her regular AppleID and password. Once within her ICloud account, when you click on her name ("profile icon") in upper right corner - her Apple ID in the bottom field is not her Apple ID. My assumption is that it should be her normal Apple ID, (which is an AOL email address), correct? How can we fix this?
    The Apple ID that currently shows is actually a "mistake" that has no password associated with it. It was created when I made an [email protected] email address for our daughter, so she could have her own Apple ID for FaceTime on her iPod. When creating that [email protected] address on her iPod, it told me that the name was already taken, and offered me an alternative, which I agreed to. So now there must be the original owner of this [email protected] address that is now associated within my wife's ICloud Account.
    How do I fix this error?
    <<<<<Additional information - I created a Family Calendar and shared it with her AppleID and it did sync up with both of our new iPhone 5s, but now if I enter an event on my phone, it won't go to her phone. However, if she makes an event on her phone, it does pop up on my phone. Also, If I make an event within my ICloud Calendar, it goes on both of our phones.>>>>>
    Please Help with a solution - ICloud is a great concept...

    Also, we are unable to Share any of her calendars, Error reads that "there is a server error, try again"
    I assume it is all related...

  • We cannot log into NBA on Apple TV.

    We purchased the NBA Broadband League Pass but we cannot log on when we go to Apple TV/NBA/Setting/Log in.  Going on two days now.  Anyone else just purchase the pass and try to get on Apple TV? And yes, we are using the correct name and password.  HELP.

    What a relief...! I just subscribed the new NBA ID Pass 159$ and I was shocked that it didn't work with my ATV2
    but when I contacted the NBA customer support the told me latterly that "Future support for the ATV is under works, but there is no timeline for release yet" i was disappointed from this answer as the season will kick off next week 25th Dec and still they didn't solve this problem. However, why when you try to log in NBA in ATV it says need to subscript NBA ID Pass from www.nba.com/appletv ? since this pass doesn’t accepted with ATV
    I think this is not fare, and misleading customers

  • HT2623 I forgot the password for my .mac account and cannot log into it from Apple Mail.  I have an iCloud mail account but did not convert my .mac account to iCloud.  How can I log into my .mac or .me email?

    I set up .mac, including email, around 2006.  I believe my .mac account became a .me account, but I continued to receive email sent to .mac until about March 2013. 
    I accessed my .mac account using Apple Mail on an iMac running OS X 4.11.  I'm still using that machine.
    In July 2013, I upgraded my MacBook Pro to OS X 8.5, bought an iPod Touch and set up an iCloud account.
    I forgot my .mac password and I want to open an email message sent to my .mac email account. 
    When I attempt to log into my .mac account using Apple Mail, my password attempts are rejected by a .me mail server.
    Is there any way I can restore my access to my .mac or .me email?
    Thanks,
    William Postman

    Welcome to the Apple Community.
    Try...
    iForgot.com

  • After iTunes Update, Cannot Drag and Drop Music into iTunes

    Any suggestions?
    Windows 7 SP1, x64
    iTunes... eh.. no idea what version.  I've looked for about a half hour and I couldn't find it.  Rather frustrating for a busy person like me to be dikin' around in iTunes looking for something simple like a version number.
    Also, the new layout is kind of nice, but in many ways wretched and tedious.  What I wouldn't give to just be able to drag and drop mp3s to my iPhone like my android friends can do.
    Grumble Grumble.

    Using iTunes 11.0.1.12
    Click on the box in the upper left corner, "Show Menu Bar," or press Ctrl+B.
    Help -> About iTunes
    Shouldn't take a half hour to figure it out.

  • I cannot log into icloud with Windows 7 64 bit system.

    It was working for about two months without a problem and then it ceased working about 2 months ago.  I just get an ongoing circle as if it is trying to log me in, but no luck.  I can log in on icloud website however.

    Curt, since I purchased a new laptop, I had to deactivate CS4 on my old laptop, uninstall, and install CS4 on my new laptop with my disks and activate. That all went fine, but I can not update the software. CS4 needs to be updated when installed from the original disk, as there are important bugs and resolved issues with the software that are available with the updates that are released after the original disk.
    By "not work", I mean that I am not able to update the software at all so that I may work in the latest version of the CS4 software without issues.
    JJMack, thank you for your suggestion, however, I am not able to manually install the updates either. All updates fail.
    Overfocused, thank you for your suggestion, I will be looking into that, as well as a bunch of other Windows 7 possibles. It may be what you suggested, or it may be a Windows 7 related utility issue or another program with a conflict with Adobe updates in Windows 7 etc.
    I remember a couple of years ago when I got the Vista OS laptop, I spent a couple of weeks to research a major bug that eventually was resolved, it was an Office/Adobe incompatibility issue with infopath running Vista.
    I hope that I am able to solve the issue soon, it has been a week so far with no resolve. If or when I find a fix to this issue, I will post it here.
    Thank you all for your help and suggestions, I really appreciate it.
    All the best,
    Aaron

  • After itunes update can't access store/update ipad

    After updating to the latest version of itunes (10.5.1) I can't access the itunes store nor will it allow me to update my iPad. The store is just blank. Ran diagnostics and all passed. I've never had an issue at all with my itunes. Also after updating I tried updating my iPad 2 to ios5 and it froze during the backup. Any thoughts? Uninstall/reinstall?

    Found the fix here: https://discussions.apple.com/thread/3304371?start=0&tstart=0

  • Travelling in Mauritania, cannot log into icloud with my PC netbook. I can read my mail on my iphone, but I get a message that "icould is not available" when I try to open it on the PC. It's very annoying as it's not so easy to type on iphone!

    Very strange. I have a PC netbook that I use when I travel, and here in Mauritania, when I try to log on icloud to check my mail, it tells me that it is not available or the server is down - the internet is working for everything else. I can read my mail on my iphone, connected to the same network. Is there some reason ou can't open icloud on an iphone and a pc at the same time?

    Been looking for similar posts, surprised I haven't found more, because I'm fairly certain that there is a current problem with some parts of Apple's server network: I have 3 iCloud accounts in Mail on my Macbook, and 1 of them (annoyingly, my main one) has not been able to connect for an hour or two. And both of the others wouldn't connect for a few minutes, but are now working again.
    More suprising is that trying to log in to webmail (www.icloud.com) is giving a very unhelpful error message, suggesting the server is down. Everything else Internet is working fine for me, and haven't changed any settings, so fairly sure problem is Apple's end.
    It's possible that your iPhone is collecting your mail via a different server route that is still working; my three iCloud accounts are collecting via p02.imap.mail.me.com, p09.imap.mail.me.com and p99.imap.mail.me.com, and it's only p02 that's consistantly not working.

Maybe you are looking for

  • Booklet printing with HP Officejet Pro 8000 A809n

    Can any one help with booklet printing? I have looked at other posts and none seem to quite cover my problem. I want to print from Microsoft Office Publisher 2003, and have a PC running Windows XP. The booklet needs printing on A4 (297 x 210mm) paper

  • Trouble saving the image, save as button not working

    i'm having trouble in saving the image in PNG format, it seems that the "save as" button is not working properly, what should i do?

  • Query related to withhold tax

    Hi  Freinds, This is mamatha i have a query related to withhold tax .what is diff b/w business place and section code.what is importance of section code. Regards S Mamatha Please, search SDN

  • Login screen sometimes without user icon & apple logo animation

    Sometimes when I boot my MacBook Pro the login screen doesn't show my user icon and the apple logo is in it's final position without the sliding up animation. Is this a general know bug/isssue in lion? Luckily the password field is shown...

  • Java on cell phones

    I was wondering i have sprint service is there anyway to update the java on my sanyo rl-4920 running 1.011sp. without updating the firmware?