After iTunes update it won't import a whole CD, only one song at a time.

Question

I just updated iTunes on a Win 7 64 bit system and now can't import an entire CD. Import stops after 1 or 2 songs, and I get error message "Error occurred while converting the file "(song name)". The disk is not available". I can import the entire CD one song at a time, but cannot get the whole disc to import with one command. Already tried repairing the install and a few other suggestions I found online. Nothing has helped. Any suggestions?

Answer 1

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
Although not directly matching your symptoms see also TS2308: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install in case anything there is useful.
You could also try ripping with Windows Media Player to see if the issue is specific to iTunes, or perhaps related to the drive itself or to particular discs. It is always possible that your optical drive has started to fail and can no longer seek reliably.
tt2