After iTunes upgrade and software upgrade, receiving -9808 error
After upgrading to iTunes 10.2.1.1, began my iTouch 3rd gen IOS upgrade (to 4. whatever). Received the -9809 error "We could not complete your iTunes Store Request". Did a restore and still frozen on the USB pointing to iTunes logo and still receiving the -9808 error. Tried rebooting, no success, put iTunesHelp.exe in Norton, even disabled Firewall during the restore to ensure no issues.
I even updated Windows Vista...
My iTouch was absolutely fine until the upgrade...any suggestions...I am beyond frustrated right now!
Thanks!
Here is Apple's support document on the 9808 error.
Read it carefully and see if you missed any of the recommendations listed.
http://support.apple.com/kb/TS2753
Hope this helps.....
Similar Messages
-
After Itunes upgraded to latest version 11.0.2.26 Apple TV (1st gen) does not show up anywhere in Itunes
I have the same problem. It was working fine up until the last update for iTunes 11.0.2
Here's the details:
I have an Apple TV - first Gen and up until a couple of weeks ago, was regularly playing sync'd iTunes music and videos through it on a daily basis.
I see other devicess showing up in the "Devices" list in the left panel of iTunes (such as iPad, iPhone, etc.)
AppleTV used to be there consistently, then disappeared upon update to 11.0.2
Apple TV also does not show up in the devices tab under the Preferences window.
I have tried multiple suggestions on the support forum but none have worked.
Apple TV is able to access the network, is on the same network as the iMac with iTunes library connected. Both are connected to network via ethernet cable (not wifi). Both are able to access the internet (apple tv plays movie prieviews and gets updates). Using the Terminal app, I am able to ping the apple TV's IP number from the iMac and get a successful return.
Both have latest software downloads.
I have tried cold-booting the apple TV, resetting the router, and verified in the router device list that both imac and appleTV are listed as active, un-blocked connections.
I don't intend to buy an Apple TV 2nd gen or later (since I bought this one and it's not working now due to software update, what guarantee that a later model won't generate the same problem later.
One last wrinkle, I have a 2 year old and a 5 year old who are jonesing hard for their "dance party" fix.
Have you ever wronged a two year old?
It is NOT pretty.
Help me Apple-wan-kenobi...I can't take the screaming! -
I m using window vista32 after itunes upgrade.. itunes crash .. Problem signature:
i m using window vista32 after itunes upgrade.. itunes crash ..
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.1.4.62
Application Timestamp: 52ddbf7a
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00062086
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 16393
Additional Information 1: a183
Additional Information 2: 96f68295953afa2675d1551e001cfa2f
Additional Information 3: 5630
Additional Information 4: 5482da5e28e2dc79b1d40bd90d8c9bHello there, jasibrar.
The following Knowledge Base article offers up some great steps for troubleshooting your issue:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
This additional article may prove useful to you as well:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Today, 01/23/2014, I tried updating iTunes, as I got a messsage that update was available. The update did not download correctly I got the message to uninstall iTunes and reinstall it. After the uninstall and reinstall I got an error message, that stated: The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program fo fix. then I got the message, iTunes was not installed correctly. Please reinstall iTunes. Error 7 (windows error 126) I have had iTunes since I purchased the iphone in 2012. I have only updated the product since then until today when I did the uninstall ans reinstall as stated in above directions. I am not sure what is different now. please help
I had this problem as well but found the soultion on another post from turingtest2 - it worked for me:
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or by right-clicking the downloaded installer and selectingRun as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
The setting Leave mail on the server and Delete after n days and Pressing Send/Receive all folders causes outlook 2010 to duplicate all mails of the last n days over and over again.
If I leave outlook 2010 open this problem does not occur, mail will be retreived without a problem. If I leave Outlook 2010 open for a long time and then press Send/Receive all folders it does work ok. If I restart Outlook 2010 and then press Send/Receive
all folders the problem occurs.
The pst file is a new one. OTher mail accounts that do have Leave mail on the server but not Remove after n days do not have the duplicating behaviour.
I have manually removed 6400 duplicate mails, if Microsoft does not solve this urgent problem soon I need to remove Office 2010 from my computer and go back to Office 2007, Office 2007 worked fine for me.
Is there a solution fir this problem, or a free tool to remove all duplicates?Dear Pieter,
I suggest creating a new Outlook profile, and create the problematic account in the new profile, to see if the problem occurs.
Here are the detailed steps on how to create a new profile to test this issue
==============
1. Exit
Outlook.
2. Go to
Start > Control Panel, click or double-click
Mail.
Mail appears in different Control Panel locations depending upon the version of the Microsoft Windows operating system, Control Panel view selected,
and whether a 32- or 64-bit operating system or version of Outlook is installed.
The easiest way to locate
Mail is to open Control Panel in Windows, and then in the
Search box at the top of window, type Mail. In
Control Panel for Windows XP, type Mail in the
Address box.
Note The Mail icon appears after Outlook starts for the first time.
The title bar of the Mail Setup dialog box contains the name of the current profile. To select a different existing profile, click Show Profiles, select
the profile name, and then click Properties.
3. Click
Show Profiles. Choose Prompt for a profile to be used.
4. Click
Add.
5. Type a name for the profile, and then click
OK. Please also follow the onscreen instructions to create the email account in this profile.
6. Start
Outlook, and choose this new profile.
If this problem does not occur in the new Outlook profile, the old Outlook is corrupted. We can delete that and use a new Outlook profile.
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Best Regards,
Sally Tang -
I cannot install iTunes on Windows 7 I receive the Error 7 (Windows Error 193).
I cannot install iTunes on Windows 7 I receive the Error 7 (Windows Error 193).
I have uninstalled and reinstalled a few times but with no luck. Does anyone have another option?For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the above steps haven't helped try installing:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for a 32-bit core program, similar to previous 64-bit releases of iTunes.
Or roll back to:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
as appropriate.
tt2 -
I am trying to use an iTunes card and I keep getting an error and the numbers 5301. Any idea what can be wrong?
AIrPlay to Apple TV before you attempt Mirroring
AirPlay Mirroring
http://support.apple.com/kb/HT5209
Trouble shooting AirPlay
http://support.apple.com/kb/TS4215 -
I downloaded the latest iTunes version and now get the following error message: "This copy of iTunes is corrupted or is not installed correctly. Please re-install iTunes." Can anyone provide suggestions on what I should do next?
Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now? -
my ipad 2 3G crashed while playing an HD movie on iOS 7.1, then it enter into recovery mode, i tried itunes restore and it fails showing unknown error (27), i retried for about 100 times with no benefit.... any ideas or help please???
By the way, i am using Windows 7 x64 and updated itunes
-
I'm trying to redeem an itunes card and it gives me an error message - We could not complete your itunes store request. An unknown error occurred (-1202). Please try again later. I've tried several days now. Any idea what i need to do?
Chrisj4203, thank you for your kind answer.
I have done a lot of restores to the Iphone, and resets also.
I;ve done holding both buttons as you sugested, but there is no signal appearing.
I am in Uruguay, South America and the original company is Movistar ( Telefonica) and the new sim card is from ANTEL ( the officail and biggest company in my country).
I don;t knoe what todo.
I have been trying for more than one mont.
I have gone several times to both companies. Aldo two times to Apple uruguay, and nobody can help me. -
I'm using iTunes Producer and am getting a delivery error:
I'm using iTunes Producer and am getting a delivery error:
ERROR ITMS-3000: "Line 85 column 29: element "data_file" incomplete; missing required element "checksum" at XPath /package/book/assets/asset[2]/data_file"
can anyone please help?
This is a fixed-layout ePub produced in InDesign, if that makes any difference.On navigating to /Library/Application Support/Adobe, None of these folders are present on your system,
Could you please provide a snapshot for this location.
These folders should get created on Install.
Regards,
Ashutosh -
I tried installing the new Itunes update and now I get the error message r6034 and now itunes is off my system? How do I get Itunes back?
i get a message saying error 7 (windows error 127)
-
I am trying to restore an Ipod Touch 1st generation and I am receiving an error code of 1, How can I resolve?
i have the same problem ipod touch 1st gen and its 1 not -1
can you help please?? -
After iTunes upgrade, calendar and bookmarks no longer update during sync
After completing the most recent iTunes upgrade, my phone will complete a backup and seems to go through the sync process. However, the calendar items and bookmarks will not update with any changes that were applied in Outlook or Internet Explorer. Also, previously, I would receive a "syncing calendar" message (or something similar) during the process, and that no longer occurs.
same problem here after itunes 9.1 update. seems to be a common problem:
http://discussions.apple.com/thread.jspa?threadID=2383877&tstart=0
http://discussions.apple.com/thread.jspa?threadID=2383298&tstart=0
probably more posts...
--Peter -
After installing new itunes upgrade on Windows Vista PC, itunes does not open. Getting error boxes identfiying Windows error 126 (error 7) plus; MSVCR80.dll not found.
Anyone have casue and resolution?
Apple support did not have file or process available to backoff to previous itunes version v11.1.3 to allow recovery so itunes could continue use with no problems as before this new upgrade.Solving MSVCR80 issue and Windows iTunes install issues.
Thanks to user turingtest2 for this solution.
Solving MSVCR80 issue and Windows iTunes install issues.
If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
You may be required to boot into safe mode to complete the folder deletion process.
Maybe you are looking for
-
Trying to update the application manager in adobe photoshop cs6
" I get this message in the log file. " Adobe Application Manager There was an error downloading this update. Please quit and try again later. Error Code: U43M1D204 " So far I have tried most of the suggestions but without luck. I would like to find
-
I am trying to write an application that uses a parsed html document to perform some data retrieval. The problem that I am having is that the parser in JDK1.4.1 is unable to completely parse the document correctly. Some fields are skipped as well as
-
HT201250 How can i use Time Capsule as External Drive
Hey Guys, I just have query about time capsual , How can i use time capsule as my external drive as i have 2TB with me i can take the Backup as well i can put all my pic and music in time Machine if i can use as External HD ! Can some one Please
-
Internal PC HD to Macbook data transfer
I have a western digital 160BG HD that I bought and put into my Compaq desktop. Very similar to this (see link). http://www.bestbuy.com/site/olspage.jsp?skuId=7821949&type=product&productCatego ryId=pcmcat107700050004&id=1142294266684 The desktop cra
-
OK, here's a weird one. I had to turn a bunch of RAW files into 16bit Tiffs. I did the usual select>export, etc. I chose to resize such that the long edge was 12 inches. About 3 of the files came out that way and the rest were exported to native size