After loading IOS8 and resetting my iPad, my touchpad will not work. I am on the ICloud Drive page.

iPad, iOS 8.1?
After loading iOS 8.1 my iPad would turned off and would not turn back on.
I rest iPad, started the new setup and I'm at the iCloud Drive page and it not longer respond.

Hi cheri807,
If you are having an issue with your iPad's touchscreen not responding, I would suggest that you troubleshoot using the steps in this article -
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
Thanks for using Apple Support Communities.
Best,
Brett L

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How do I reset my iPad when it will not respond to holding down the on/off button

How do I reset my iPad when it does not respond to holding down on the on/off button. It went to the Apple icon and is frozen there.

Hello charlenefromnew sharon,
Thanks for the question. After reviewing your post, it sounds like the iOS device is not responding. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
iOS: Not responding or does not turn on - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario

I upgraded to OS X10.9.4 and now my Cannon scanner will not work. I downloaded the new driver and still no luck.

I upgraded to OS X10.9.4 and now my Cannon MX 860 scanner will not work. The printer works. I downloaded the new driver and still no luck. Please help!

Open Print & Scan preferences. Select the printer in the sidebar list and click on the Delete [-] button. CTRL- or RIGHT-click in the sidebar area and select Reset Print System from the context menu. Re-Add the printer by clicking on the Add [+] button, select your printer from the little browser that opens, select the proper driver if it isn't set automatically, then click on the Add button. See if it now works.
Oh, be sure you install the new driver you downloaded.
BTW, you don't have a PowerMac as shown in your profile. PowerMacs were tower machines that ran PPC processors, not Intel processors. You really should correct that information in your profile.

For Macbook Pro Mid2010: Why not build a WiFi based AirDrop solution between iOS8 and Yosemite? Really sad it does not work.

For Macbook Pro Mid2010: Why not build a WiFi based AirDrop solution between iOS8 and Yosemite? Really sad it does not work.

Your Mac is too old
To Airdrop between a Mac an iOS device
System Requirements
To see if your Mac works with AirDrop, make sure you’re in the Finder by clicking the desktop (the background area of your screen), or by clicking the Finder icon in the Dock. Then, check to see if AirDrop is listed as an option in the Go menu. If you don't see AirDrop listed, your Mac doesn't support this feature.
In order to transfer files between a Mac and and an iPhone, iPad or iPod touch
your iOS device needs to include a lightning connector
your iOS device needs iOS 7 or later installed
your Mac needs to be a 2012 or later model with OS X Yosemite installed
Your Mac and iOS device both need bluetooth and Wi-Fi turned on. You do not have to be connected to a specific Wi-Fi network.
To transfer files between two Mac computers, you need the Mac models listed below with Wi-Fi turned on and OS X Lion or later installed.
From:
Mac Basics: AirDrop lets you send files from your Mac to nearby Macs and iOS devices - Apple Support

Hi, I have iphone 4s and since yesterday my personal hotspot will not work. It's always worked fine in the past and I have a plan with three uk which includes tethering. I've tried everything I can think of including resetting network settings, resetting

Hi, I have iphone 4s and since yesterday my personal hotspot will not work. It's always worked fine in the past and I have a plan with three uk which includes tethering. I've tried everything I can think of including resetting network settings, resetting the phone as a new phone but nothing works. When connected to the pc it shows on the iphone screen '1 connection' but the pc says 'no internet connection' I've spoken to three who say it must be a phone fault. Any help appreciated. :-)

If you have restored as new that pretty well covers software issues
Looks like a trip to an Apple Store and a likely Out of Warranty exchange unit £159 over the counter
May e consider an upgrade with the money ?

Sometimes my iPad1 locks up and has the flat battery graphic after charging all night, but will not work until you disconnect the charger, then it reboots and the battery is fully charged and works normally

Sometimes my iPad1 locks up and has the flat battery graphic after charging all night, but will not work until you disconnect the charger, then it reboots and the battery is fully charged and works normally.
It has only happened for the last month or so
Also, sometimes it drops out of apps, ie facebook etc. just like you have hit the stop button

Who replaced the battery? If it wasn't Apple the replacement is probably bad also. Either that, or the logic board is bad.

I have an iPod and an Ipad and want to use FaceTime calling from the iPod to the Ipad but it does not work. I use the same iCloud acount.

I have an iPod and an Ipad and want to use FaceTime calling from the iPod to the Ipad but it does not work. I use the same iCloud accountedge

Did you set up different email addresses for each device?
iOS: Using FaceTime
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems

HP-2840 needs new drum (Q3964A) and I am told my printer will not work when I install a new drum

My HP2840 laser jet All-InOne has been telling me for 6 months that I need a new drum. I was waiting until I saw an issue with my print quality (which I never had a problem) and now my printer will not work unless I replace the drum.
A friend told me that even after installing a new OEM drum, that my printer will still not work unless I call HP and pay for them to tell me how to make it work.
Is that true?
I need help fast cause now my wife is really angry that I "broke" the printer!
Thanks in advance!

mmcnel01 wrote:
Is this an official HP forum?
If so, is there anyone from HP - maybe a moderator or someone, that will respond to my question?
This is a user to user forum and is not an official link to HP support. I would suggest that you contact HP as shown here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

I reinstalled microsoft word and now have a copy that will not work that is the default

I reinstalled microsoft word and now have a copy that will not work that is the default

I have MS word 2008 for MAC version 12.1
When I left click the MS word applications that is the default seems to be corrupted as indicated by the message below but when I right click i can select the second MS word application that works. The message from the left click is
Process:         Microsoft Word [10367]
Path:            /Users/geralddowling/Library/Mail Downloads/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier:      com.microsoft.Word
Version:         ??? (???)
Build Info:      Unknown-80409~0
Code Type:       X86 (Native)
Parent Process: launchd [128]
Date/Time:       2011-07-25 17:25:09.413 -0400
OS Version:      Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report:          166920 sec
Crashes Since Last Report:           5
Per-App Crashes Since Last Report:   5
Anonymous UUID:                      1C5621D4-1D85-488D-A24C-CB298759DBC6
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/M icrosoftComponentPlugin
Referenced from: /Users/geralddowling/Library/Mail Downloads/Microsoft Word.app/Contents/MacOS/Microsoft Word
Reason: image not found
Binary Images:
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 8 GB, SMC 1.53f13
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST31000528ASQ, 931.51 GB
Serial ATA Device: HL-DT-ST DVDRW GA11N
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0x24300000
USB Device: Cruzer Mini, 0x0781 (SanDisk Corporation), 0x5150, 0x24310000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0x24320000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0x24400000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: Back-UPS ES 750 FW:841.I3 .D USB FW:I3, 0x051d (American Power Conversion), 0x0002, 0x06400000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x06110000

I just purchased Adobe Photoshop Elements 13 but my computer is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption

I just purchased Adobe Photoshop Elements 13 but my PC is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption code and serial numbers. Can I download the program online somewhere? If I download a trial version for instance will it allow me to enter my serial number and use it for the full program?

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I downloaded the latest firefox 4 and updated my file, firefox 4 will not work with my version of Mac OS X, how do I get my old firefox back?

I downloaded the latest firefox 4 and updated my file, firefox 4 will not work with my version of Mac OS X, how do I get my old firefox back?

You can get Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html

After install of ios7 on ipad mini wifi will not work

I have installed ios7 on my mini. After doin so WiFi will not work. Button is greyed out. When I try to erase all content and go back to factory it wants my password and won't do so because it says no internet connection. Had I know this was going to happen I would have left well enough alone. I have tried hard resetting by holding home and off button simultaneously but not working. Anyone have any ideas? This mini is now basically useless to me without internet. I'm really annoyed.

Hello Andy,
1st guess would be an incompatible extension from the previous OS, 2nd would be a reinstall of the OS is needed, but...
Have you done a PRAM reset, CMD+Option+p+r...
http://support.apple.com/kb/HT1379
In fact, do 3 in a row, takes a bit of time.
Intel-based Macs: Resetting the System Management Controller (SMC)...
http://support.apple.com/kb/HT3964

My Firefox quit working. I threw it in trash and downloaded new version. It will not work. I get message that firefox cannot load tabs. What can I do?

Firefox has been loading slowly the past week. It hung up today. I closed it and upon reopening it gave error message: "Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page." It screened an option to eliminate one or more tabs the two available were: "Window 1" and "about blank". I could do nothing with either. The other choice was to restore session and that did not work. I trashed the Firefox folder from my Applications folder and downloaded new version of Firefox. When I open it I get the same message. I have rebooted computer and downloaded new Firefox version twice. Can't make it work. I am using a MAC with 10.6.8 OS.

It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.
Delete the sessionstore.js [2] file and possible sessionstore-##.js [3] files with a number and sessionstore.bak in the Firefox Profile Folder.
*Help > Troubleshooting Information > Profile Directory: Open Containing Folder
*http://kb.mozillazine.org/Profile_folder_-_Firefox
Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).
See also:
*[1] http://kb.mozillazine.org/Session_Restore
*[2] http://kb.mozillazine.org/sessionstore.js
*[3] http://kb.mozillazine.org/Multiple_profile_files_created

HT204291 After updating software on my Apple TV home sharing will not work. Both Apple TV and iMac have home sharing on but when Computer is selected on Apple TV I just get a message saying "turn home sharing on". But it is. How can I solve this problem

I have just updated the software on my Apple TV since then home sharing will not work though I had not used it since installing iOS6 on my iPad 3. Home sharing is shown to be on on the Apple TV and on on my iMac. The Apple TV is connected to the router with an ethernet cable and all functions work correctly apart from my computer.
I have done the following.
Switched off the Apple TV and rebooted, did the same with iMac
Turned off home sharing then turned it on.
Checked that home sharing is on on both devices.
Selected Computer
Get a message telling me to turn home sharing on - IT IS!
Tried using airplay mirroring on the iPad but the airplay function is missing from iPad.
It is so annoying since before iOS6 and updating the Apple TV software everything worked perfectly. Any help would be very gratefully received.
Thanks

Hi Everyone,
hope this message finds you all in time. The recent Apple TV update 5.1 is terrible. Apple knows it is which is why (thankfully for some relentless user -I have no idea who but I believe it was under threat) they have allowed to sign 5.0.2 again which means you can downgrade your Apple TV 2 and 3 to a 5.0.2 version via iTunes. Who knows how long they will keep the window open but I have downgraded my ATV early this morning. I couldn't post this earlier because I was out all day but I am doing it now.
Here's how to do it:
1) Connect your ATV to your computer via a Mini USB (not included with ATV but included with many other electronic devices) - in order for your ATV to appear in iTunes you must FIRST plug the USB cable to your computer and ATV and only THEN plug the power cable.
2) Download your ipsw restore file from Apple.
5.0.2 (ATV 2): AppleTV2,1_5.0.2_9B830_Restore.ipsw
5.0.2 (ATV 3): AppleTV3,1_5.0.2_9B830_Restore.ipsw
3) In iTunes select yout ATV, hold SHIFT and click on Restore
4) Find and choose the downloaded IPSW file in the Open Dialog Box and hit Next
5) As long as Apple still signs that version the Restore process will begin and will take a few minutes to complete.
Enjoy!
raadore

After upgrading to maverick my epson WF-2540 scanner will not work. There are no upgrades showing so what do I do?

After I upgraded to Maverick my Epson WF-2504 scanner will not work. There is no software update showing necessary either. I have gone to the Epson website but it doesn't offer a download. It tells me to go to "software update" ??? Any suggestions?

Thanks Arthur,
I was hoping for a good bubble bursting, but I tried that HP "update" as soon as my printer stopped responding. I really really wanted my bubble popped.
One needs the Apple supplied driver for this work. It will not work because the driver to basically function on the updated Mavericks is not supplied by Apple Updates, so the HP driver that stops printing an extra page is rendered useless. I spent, wasted two days going back and forth between Support threads, HP chat and on the phone, through all the Mac channels where I was told that the 2011 HP was antique. HP said Apple had the drivers. So, they pointed a finger at one another with this unlucky customer caught in the crossfire. HP said Mac did it and Mac said HP did it. BOOM ! goes the guy in between who spent a good bit of money to have good equipment. What is wrong with expecting a printer to last beyond 3 years, or for a back up drive to last more than 3 years?
I do appreciate the attempt to help though. It was here in Discussions where I was guided to the gimp driver, drivers which in the past always worked when needed but in this case something wicked about Mavericks prevents it from working. No matter how many times HP says it works on their site all you have to do is try and then speak with customer service to find out that in a parellel universe this may logically hold. It does not hold here. If it were the case that by working in Lion it would work in Mavericks then there must be something wrong with me. But why, APPLE, is it that one day it works, do the update and then it does not when Lion was the previous OS? I did Everything, every single thing recommended by people who had good ideas and wanted to help but all too often the facts tell us nothing of the world. Facts are tools used to decieve, the world is where it works or does not work and in this case Mavericks has cost me close to $300. Probably not a big deal in some cases, but money is money. When it is gone it is gone.
I followed the complete uninstall, going into library and removing all HP, then restarting and lo and behold HP driver for 4500 not only was not present but along the way my 500gig back up drive died, as in dead, nothing.
Of course I will not buy another HP product. If you go to the list of drivers Mac says it carries the HP Officejet 4500 wireless may be present but is not carried by Apple. I have tried Apple update over and over. What I have done is wasted my time and money. In one fell update I lost a printer and a back up drive. No storms, no loss of electricity, no boogie men lurking, no malware, no gremlins, nothing but an innocent customer updating when Apple said "update". Sure it is serendipity that both my printer and back up drive died on the same day at the same time following the Mavericks update. Who am I but a loyal customer? I must be stupid because my equipment stopped responding after the update. It is not new that there are bugs and glitches following updates. I was a beta tester for OS X, it wiped my computer clean, but I understood, it was beta.
A friend told me the same about planned obsolescence in that since printers are cheap and ink is expensive they don't really care about customer satisfaction. Three years old is antique, out of date. We should and must all be angered by this hatred for the customer shown by manufacturers across the board. Blaming the customer is ridiculous and absurd but not unheard of, in fact it has become the rule of thumb from the other side. The customer is innocent. All we want is to buy premium equipment and to have it behave in a manner befitting the cost. I am an Apple user since 1994. I designed a restaurant on a 333 mhz black and white Mac. You know, the big floppy disc one. I am not new to Apple. Fiercely loyal for 20 years. This is the most angered I have been by the flippant attitude shown to us all.
Thank you for giving the links and hopeful advice. I tried them all when I first had the troubles. The good people in discussions, not the Apple plants, but the users, tried their best. I thought that by coming back later there would be updates and new links that would help. But no. Maybe one day. HP lost a customer, it means nothing to any of the manufacturers when a customer is ridiculed by their cynical attitude towards the customer. Maybe there will be someone else to come along here that has had similar experiences and found a way to fix. Used to be a gimp driver could do the trick. Used to be a way. I fear we lose control of our equipment more and more every day. This is not a rant. It is a somewhat sad expression of having been ripped off. Discussions here have helped in the past but the more things advance the less we matter. And as in the past when I was mad about an Apple failure a member sent a fix and I printed the fix for others to use in return. We help one another in the best of ways. Please spread the word, maybe there will be a fix to show up here sometime. I kissed my iOmega back up drive and the 500 gigs of writings, photos, backups and music goodbye, gone forever, poof! But the HP printer is still here on my desk. I don't want to give up hope.

After loading IOS8 and resetting my iPad, my touchpad will not work. I am on the ICloud Drive page.

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