After Premiere Pro 6.02 update: Media offline

I just upgraded Premiere Pro from 6.01 to 6.02, opened my current projects, and all Canon 5D MK II clips (and an imported m4v clip), which were there in PPro 6.01, are now offline! :-( (HVX200 files, Screen recordings and audio only files are still there). That's bad, because I have to finish that project asap. In case there's no easy fix: can I downgrade to 6.01?

HFS+ Journaled has absolutely no positive effect on individual volumes. It helps data recovery with raid volumes and the OS drive with Time Machine. HFS+ Journaled however does cause allot of issues due to the Meta Data applied to the file system and adds significant performance degrading to drive requests in general. People who use HFS+ Journaled are simply creating far more failure points that will effect their editing experience and time frames. Honestly I see allot of Meta Data based issues on the Mac side in this forum and I would be willing to bet most would go away if the Drives would be formatted to HFS+ Non Journaled and then create a new master directory to copy the data back into to break the Meta Data ties in the volume table. Whether clients follow that advice is up to them. However people cannot hold Adobe at fault for issues caused by partition tables and OS specific functions when there are clear ways those are avoided. If clients are passing Storage media to others that use PC then they definitely want those media formatted HFS+ Non Journaled because right now Mac Drive has allot of issues with that. This is a clear message, to avoid failure follow recommended configuration policies.
Eric
ADK

Similar Messages

Premiere pro cs6 capture settings/media offline

I'm trying to capture footage from my Sony HDV camera to Premiere pro cs6. After capturing it shows up in my project as an mp3 file and when I transfer to the timeline it says media offline. Can anyone please help?? When I import a file from cs5 project it says media offline also. When I import say an .flv file it works fine. I have matched the capture setting to that of cs5 so I'm rather confused...

To restore default preference settings and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option key when the splash screen appears.
Try if this works. It is weird that this happens. I have never had it with CS5+/6 both with Win7 and Win8.

Completely Broken Playback/Multiple Crashes after Premiere Pro CC 14 Update

I am experiencing a critical error when using the updated version of Premiere Pro CC 14 (Build 8.1.0). When scrubbing through a basic timeline (of any project) I am having trouble even navigating my timeline without crashing my project. When I try to cue playback or render playback, I am met with crunchy audio (even when using different types of audio files, wav, flac, mp3, etc) or the audio is choppy, or it does not playback at all and has completely dropped out. This will also happen with the video from time to time.
I have found the best way to make this update of Premiere crash is to push play in my timeline and move my marker back in time repeatedly. After about 4-5 movement, it will crash. If I jump anywhere in the timeline, the playback with both the video and audio is choppy and drops out. I will try to post a video of this later if my description is not doing it justice.
I am working on a 12 core Mac Pro (2.4 GHz 6 Core Intel x 2) with 20 GB of Ram. I am editing locally. I have an ATI card. I have the most current update of my CUDA drivers. I have tried to change the playback settings, audio and audio hardware settings to the best of my knowledge to help resolve the problem but nothing seems to work. I have also toggled between the MPBE settings when creating a new project to see if this was the issue, it does not seem to be helping in any way.
This update has completely brought my work day to a halt and it is critical that I resolve this issue as soon as possible. An update should not make things worse! I was not having any issues until I updated.
I've attached some screenshots and can post the error report (it's very long so I won't put it in this initial post).
Thanks for the help!

Hi Ryan,
ryanghills wrote:
I have an ATI card. I have the most current update of my CUDA drivers.
If you have an ATI card, then why are CUDA drivers installed? Do you use Resolve? Can you try removing them? Avoid installing NVIDIA CUDA drivers on computers with AMD GPUs Though a bug was fixed in 8.0, it may have resurfaced in 8.1. This would be worth testing.
ryanghills wrote:
An update should not make things worse! I was not having any issues until I updated.
Premiere Pro CC 2014.1 is a major release. As a user, you have to be aware of things like:
Is your GPU driver is compatible with your system? You might need to update the driver.
Are your third party plug-ins compatible with the new version of Premiere Pro? They might not be.
Are your preferences corrupt? You might try resetting preferences.
Are disk permissions current? You may need to repair disk permissions.
Another big issue is that some of the permissions folders may be set to Read Only by OS X. Can you check that out? Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
Also, give us more info on your system. I see an AJA preset in there: FAQ: What information should I provide when asking a question on this forum?
Thanks,
Kevin

Premiere Pro CC 2014 and Media Encoder CC 2014 Crashing constantly

Running out of options and ideas...
Symptom: Every time I work on any project in Premiere Pro CC 2014 or try to render out in Premiere Pro CC 2014 or Media Encoder CC 2014, the software crashes after 2-3 minutes of use/rendering when the GPU is enabled in Premiere/Media Encoder, or after 5-10 minutes of use/rendering in software only mode. The crash is a software crash, Windows continues to run fine.
I have tried all the standard list of steps that adobe reps post on threads like these - clearing media cache, software only on render, new project, etc. https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html
Windows event is not that helpful to me:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ff5ecb4de40
Faulting process id: 0x1dc8
Faulting application start time: 0x01d04a503cd82df2
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: unknown
Report Id: cacdfbab-b717-11e4-826d-8863dfc268bc
Faulting package full name:
Faulting package-relative application ID:
I have wiped adobe off the machine and reinstalled - same problem. I have tried projects that crash the machine on other machines and it works fine.
The machine is new, clean install and runs everything else great - 3ds max, high res games, scientific computing - max memory use, etc.
Spec:
5K iMac running bootcamp and Windows 8.1
Intel Core i7-4790K @ 4.0 GHz
32 GB ram
1TB SSD
AMD Radeon R9 M295X 4GB GDDR5
I have used this bootcamp/imac configuration for 5+ years on 3-4 machines and everything has always just worked great. Guess it was my time for a problem, but I'm open to new ideas to try...
Finally - I hope someone from Adobe reads this. I have spent 2 nights on the phone with support. The first night I got an over confident answer that it's a gpu driver issue, just go with software only (no luck - same crashes and different drivers aren't solving the problem). Tonight I was hung up on "by accident" as the agent looked up my video card after waiting 15 minutes to talk to someone, only to be hung up on a second time while on hold after calling back and waiting 20 minutes (because I assume the Adobe call center closed). No message to say so, just hung up on. An overall very disappointing experience.
Thanks in advance to anyone with ideas on things to try,
Cheers!

I am having a similar problem.
Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
My timeline is 2K, 58 minutes in 23.976
Only effects applied are Lumetri LUTs - no third party.
I've exported as recently as a week ago without issue.
Running OSX 9.5 on an X99 board
3.75 GHz 8-core
64GB 2400 MHz RAM
EVGA Titan Black 6GB
Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
Thanks Adobe, for checking this out.

How do i reinstall premiere pro cs5.5 update

how do i reinstall premiere pro cs5.5 update

As Jeff said. We need more info on what you are trying to do or have tried so far and on what system.
Mylenium

My PC can't sleep after Premiere pro CS6 has been invoked, even if it has been closed

My PC can't sleep after Premiere pro CS6 has been invoked, even if it has been closed. I think this is true also for Photoshop.
It fell asleep and immediatly awakes.

You MAY have a corrupted preferences file
Reset Corrupted Preferences = Press/HOLD Ctrl+Alt+Shift while starting program
-except delete file in P6 http://forums.adobe.com/message/4644893
-and setting http://forums.adobe.com/thread/1058426?tstart=0

Rendered clips turned out to be not render after premiere pro update

Hello guys,
I was using the old version of premiere pro for quite awhile, then my colleague told me to update it to the lastest to fix any bugs that exist.
so I updated my premiere pro to version 4.2.1.
After the update, I realised all the rendered files became not render. the timelines were all red and the program did not prompt for the rendered clips when I open the projects. For what I know, the rendered clips are still in the folder 'Adobe Premiere Pro Preview Files.'
I am really desperate for help as the amount of clips rendered is really a lot. I appreciate any help, thanks so much.

Welcome to the forum.
It sounds like the update might have separated the Render files from the Project's links.
Now, remember that Rendering is only necessary for the smoothest playback. You only have to Render, where you are working with critical aspects, like Keyframing Motion/Scale, or adding Effects. I complete many Projects, and never bother to Render, as I can see playback at a high enough level to do my editing. OTOH, there are often tiny segments, that might get Rendered many dozens of times - usually where Keyframing was done.
One can use the WAB (Work Area Bar) to just Render a small segment of the Timeline.
Now, why your existing Render files became un-Linked, I do not know that answer.
Good luck,
Hunt

Premiere Pro won't play media intermittently in Yosemite

Hello all,
I have a Premiere Pro CC 2014 (2014.1 Release, the latest one) installed on Yosemite 10.10.
It's running on a Macbook Pro (Early 2011 model) with 16gb of RAM, 512GB SSD, 1TB HDD, AMD Radeon 6750 Card with 1GB of RAM.
On Mavericks 10.9.5 it all ran perfectly.
On Yosemite I have intermittent problem with media playing.
After a restart if I open Premiere Pro and open any of my projects it will say media loaded, however it won't play it. If you hit play nothing happens. The videos won't show either in source window or timeline. Quitting the program results in a hang. I have to force quit the application and than I get an error Premiere Pro encountered a serious error. Upon second program open, the media will work fine and everything will work fine. That's until I turn off the computer or restart it and than it's over again. I have to open the program, force quit it and only than it will work.
I cleared Premiere's preferences, caches, moved media to a different drive, reinstalled Premiere Pro and even clean installed the operating system. The problem persists.
What's interesting is that if I open Premiere after a restart and start a NEW project, import the media and start editing, it will work. When I save it and quit and than open the program again it will show the same problem and I'll have to force quit it after which it will work again.
The only plugin I have is Neat Video 3.6.
This problem is really annoying and I hope someone can help me solve it out.
All best,
Goran

Hi CopyCatFilms,
Shouldn't Adobe be the one updating to account for video card driver changes? I thought that was the benefit of paying monthly?
We test all GPUs with current drivers, but new drivers can come out faster than releases of Premiere Pro. Also, we can't update Premiere Pro every time there is a driver update. That would be pretty difficult to pull off. Sorry.
If not, please advise on which NVIDIA graphics driver will actually work with PrPro. Because this is NOT working. Currently running: CUDA Driver Version: 6.5.45
Typically, we recommend that you install the latest drivers for your GPU. It sounds like you have done so. Most people are having best success with these drivers on systems running OS X 10.10.2. Are you updated to that version?
It renders out complete videos with weird pixel bugs across them.
When did it start behaving this way? After installing the new drivers? After updating OS X? After updating a Premiere Pro project from Premiere Pro CC 2014.1 (8.1) to Premiere Pro CC 2014.2 (8.2)? We need more info to assist you: FAQ: What information should I provide when asking a question on this forum?
Not to mention, it crashes 10 times a day...running back to FCPX.
If you're crashing that many times per day, you should troubleshoot your system with our agents. Contact them M-F 7AM-7PM PST. Ask for the "video queue." You can either chat or get a phone call going: Contact Customer Care
The other possibility is that by updating OS X, you may have changed the read write permissions of crucial Adobe folders. See this article for an explanation and a potential fix:
Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
I also recommend the following steps for Mac users having trouble crashing on Mavericks or Yosemite:
Sign out from Creative Cloud, restart Premiere Pro, then sign in
Update any GPU drivers
Trash preferences
Delete media cache
Delete preview files
Remove plug-ins
If you have AMD GPUs, make sure CUDA is not installed
Repair permissions
In Sequence Settings > Video Previews, change the codec to one that matches your footage
Disconnect any third party hardware
If you have a CUDA GPU, ensure that the Mercury Playback Engine is set to CUDA, not OpenCL
Disable App Nap
Reboot
Let us know if any of these steps worked for you.
Thanks,
Kevin

Premiere Pro not understood by Media Encoder properly

When I am in premiere pro I have a PSD layered file that is animated on the time line as a lower third. Everything in the timeline is fine. If I export and encode from premiere pro it encodes fine. However, if I send to queue and encode in adobe media encoder it encodes changing the scale of the psd layers from the image back to the original position of the psd. This seems like the encoder does not understand the latest update in Premiere properly. Anyone have any ideas or a way to resolve this on this end? (Below are two images one is showing the lower third PSD from within premeire, the other is showing what the media encoder is doing to the PSD lower third)
Thank you for any sugestions.

Hi MRJay,
I had a similar issue only when using 3rd party plugin (Creative Impatience) that would go all catywhumpus on Encoder Queue outputs...it would mess with certain images or text that were not necessarily matching the project proportions (e.g. crop them, or ignore 1/2 of my Feathered Crop, etc.)
The solution was bizarre, and likely source-code default setting based...
After going to Media-->Export and when in the Encoder interface--before Queueing-- find a section on your timline with the scroll controls where the graphic is, make sure you are in Source Tab (top left), goto Crop Proportions; Use the drop down tab to actually set the Output dimension to what your sequence is (you won't have to actually export with this setting) and then switch to the Output tab. Does it now appear correct? That's it...undo the Crop Prop. and output normally. Hope this helps...

Any issues with Premiere Pro CC and Avid Media Composer on same system?

Hi all:
Searched around for this but couldn't find similar question.
Am a long time Premiere Pro user, but have something coming up where I'm having to use Avid MC to collaborate with a staff editor for the duration of the job. Am wondering if I should expect any conflicts or issues to installing both Premiere Pro CC and Media Composer on the same system? Any insight would be most welcome.
Running Adobe CC on a Windows 7 HP Z820, Dual Xeon Processors, 128Gb RAM.
Thanks!

hi Jim,
well it turns out that Premiere update 7.2.2. put my computer into disarray, and caused my multi-camera monitor to lag (about 6 seconds) behind my program monitor .. so my my multi-cam monitor (with my 2 or 3 camera feeds) would be playing footage that is 6 seconds or so BEHIND what was playing on the program monitor.
that's the gist of it..
anyway the fine folks at Adobe, talked me through the process of going back to premiere 7.2.0 and that fixed the issue.
i hope future updates resolve this issue so that i can get back up to the minute on my software
thanks
jahZ

Premiere Pro CC2014 Last Update - Old Project not opend

after you have the latest update, all of my projects have trouble being open. Premiere timeline and open the file, but I do not see the preview, I do not see the clip in the Monitor. I only hear audio and see nothing. before the update everything worked
Someone can help me?

Mac Pro 4.1 quad core intel xenon - 2.26 Ghz - 8 core - 32GB Ram - nvidia quadro 4000 VRAM 2048
Premiere loads all the files but do not see anything, all monitors are gray, I hear audio only.
If I play in timeline, I do not see video, double click on the clip in the source monitor but nothing remains gray.
Help, it only happens after I did the update

Why is Premiere Pro crashing during a media render?

I have a pretty straightforward project consisting of still photos, some video clips and an audio narration track. It is 55:28:38 long. When I try to export the media, during the render it gets about 28% of the way through and then I get a message that Premiere Pro has stopped working. Any ideas of where I begin to trouble shoot?

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-af ter-effects/

Premiere Pro CC with updates or move to CC 2014?

Merry Christmas to all of you!
I'm using Premiere Pro CC and have not yet used any updates. CC has got a lot of problems: in multi-camera you always face synchronization problems, in exporting some effects like Basic 3D you loose sometimes part of a picture, it always rebuilds the sound media caches time & again (conform process) and...
So to solve this, would it be better to use the updates available for CC or to move to CC 2014? I'm not working on the net.
Thanks, Jim.

Hi Jim,
I'm really glad about your answer and now I'm sure that I had been a little bit too sensitive, no wonder in this days. Let's go back to your question. I was sure with my link from above I could give you a good decision aid. You will find there a really good discussion and an interesting controversial debate.
But as I said above, I prefer working with CC, all my 2014 products I replaced with CC if they are offered.
And now here it's time to go to bed! Gute Nacht, bis morgen vielleicht.
Hans-Günter
P.S.
Herzliche Gratulation zu Deinen Deutschkenntnissen!

Premiere Pro CC 2014 and Media Encoder CC 2014 not completing encode.

This is a project that I have been successfully encoding in short segments until now. Now when encoding, session runs about 10-15 minutes and then ends without error messages.
Removing effects and changing to Mercury PB Engine SW did not help.
Also tried disabling metadata as suggested in another forum.
When CUDA used, logged as "Encoding failed." When Mercury SW used, logged as "File Successfully Encoded" even though video file is only 6 KB with no content.
Premiere Pro Build 8.1.0 (81)
Media Encoder Build 8.1.0.122
Windows 7 Professional
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
8 GB RAM
NVIDIA GeForce GT 610 (9.18.13.3788)

I am having a similar problem.
Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
My timeline is 2K, 58 minutes in 23.976
Only effects applied are Lumetri LUTs - no third party.
I've exported as recently as a week ago without issue.
Running OSX 9.5 on an X99 board
3.75 GHz 8-core
64GB 2400 MHz RAM
EVGA Titan Black 6GB
Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
Thanks Adobe, for checking this out.

Premiere Pro 5.5 Update

Hallo!
Ich wollte Premiere Pro 5.5.0 auf 5.5.2 updaten bzw. ist das automatische Update aktiviert. Leider scheiterte jeder Versuch. Es kommt immer die Fehlermeldung "U43M1D207". Den Virenwächter hatte ich während des Updates schon deaktiviert.
Hat wer eine Ahnung was diser Fehlercode bedeutet oder was ich falsch mache?

besten dank - das hatte ich inzwischen auch schon versucht - leider ebenso ergebnislos
ich habe mir das update mehrmals runtergeladen und auch mehrmals versucht es zu installieren
leider kam jedesmal eine fehlermeldung - diesmal " Probleme bei Assets1_1.zip" - diese meldung kam jedesmal - egal mit welcher runtergeladen updatedatei - ich werde bei der fehlercodesuche im web nicht schlau :-(

After Premiere Pro 6.02 update: Media offline

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