After printing one page, cartridge does not move

i reinstalled HP Officejet j4680 all in one printer, was not connecting to wireless internet connection. Now after printing one page, ink cartridge does not move, giving paper jam error but actually there is no paper jam. Any solution to this problem. please help !!

Hello @kalsi_k,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the carriage issue that you're experiencing on your HP Officejet J4680 All-in-One Printer. Thank you for including in your post that you have already checked for paper jams. At this point I am going to run your through some troubleshooting steps to specifically check the carriage path area within the printer. There is always a chance that a piece of debris or paper may have been missed when you checked for paper jams as even the tiniest piece of paper can cause these types of issues. Can I please have you follow the steps below.
To start, can I please have you click here. Once the support document opens can I please have you run through Solution two, Solution three, Solution four, Solution five, and Solution six. This includes any sub-steps under the listed Solutions. Please pay close attention to the carriage path area. Also, if you have already checked all the area in the printer for jams or debris you do not have to repeat those steps.
Please respond to this post with the result of your troubleshooting. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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