After purchasing a new mac, none of the purchased songs can be played.

I recently purchase a new iMac 3.4 Intel Core i7. After transferring all files, including iTunes library, I find I cannot play, share, or burn to an audio CD any of the songs I purchase from the iTunes Store. I keep getting an error message: "This computer is not authorized to play or burn (name of song). However, my computer is authorized. Help?

Hi BDN76!
I have an article for you that can help you troubleshoot this issue. First, here is an article that can help you determine what kind of an iCloud icon you are seeing beside your songs:
iTunes Match: Understanding the iCloud Status icons
http://support.apple.com/kb/ts4124
You can also use the following article to help you troubleshoot this iTunes Match issue:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden

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