After re installing OS x I got following information as I want install IPhoto. These apps cannot be accepted on this computer.

After re installing OS x I got following information as I want install IPhoto. These apps cannot be accepted on this computer.

The answer was authorization codes.  It took three phone calls, several emails to Apple Tech support (after I purchased the $160 applecare plan) to get them.  Note, I had to call back after four days, the first Senior Advisor simply disappeared and refused to respond to emails or phone calls.  The next Senior advisor spent the weekend looking for the first advisor, then scheduled a phone call to tell me he would begin looking at the issue.  When I asked he specficially discounted the authorization codes:
"I don't know if issuing a redeem code for iPhoto is an appropriate resolution for your issue.  Since, I don't have the ability to issue any redeem codes for the Mac App Store, I am still waiting to hear back from Sean, the previous agent you were working with, regarding any status he has about your issue."
Three days after that...here are your codes.  Note a restart is necessary to properly get the iLife apps to update, now through the App Store.
Also, this is the second issue where I have lost contact with a Senior Advisor and had to restart the process. Standard procedure?

Similar Messages

  • When i try to download iphoto ( wich was already pre installed when i bought my macpro) it says "These apps cannot be accepted on this computer." HELP ME PLEASE!!!!!! thanks MacBook Pro, Mac OS X (10.7.3)

    when i try to download iphoto ( wich was already pre installed when i bought my MacBookPro) it says "These apps cannot be accepted on this computer." HELP ME PLEASE!!!!!!
    MacBook Pro, Mac OS X (10.7.3)

    Hey there! So, I already contacted Mac App Store support several times, the response:
    - "Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
    Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible"
    I answered I really needed it, and if they knew the estimated time it would take to solve the issue. Here's the last response.
    - "According to your previous correspondence, you have not been able to install iLife after reinstalling OS X Lion. I understand that this issue is under investigation, and that you would like to know the amount of time needed to find a resolution. As a fellow iTunes customer, I certainly understand that you need to use iPhoto for professional reasons, and I'll gladly help you to resolve this problem.
    Unfortunately, I am unable to give you the exact amount of time this issue could take. I do assure you that our engineers are currently working towards a resolution. "
    I'm going to an Apple Sotre Genius today, in 2 hours. I'll keep updated!!

  • My iMac arrived without ilife and when i try to install it, it says These apps cannot be accepted on this computer.

    hi guys when my imac arrived last week their was no ilife installed on it so iphoto, imovie and garageband were not visible lion is installed at 10.7.2 and says mac os x when i went to app store to install it i got a message saying these apps cannot be installed on your computer which is really frustrating thanks for your help in advance i have pressed accept and and signed into my account to no avail and am at whits end as its brand new and i was told it would be installed when i got my imac thanks

    Hey there! So, I already contacted Mac App Store support several times, the response:
    - "Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
    Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible"
    I answered I really needed it, and if they knew the estimated time it would take to solve the issue. Here's the last response.
    - "According to your previous correspondence, you have not been able to install iLife after reinstalling OS X Lion. I understand that this issue is under investigation, and that you would like to know the amount of time needed to find a resolution. As a fellow iTunes customer, I certainly understand that you need to use iPhoto for professional reasons, and I'll gladly help you to resolve this problem.
    Unfortunately, I am unable to give you the exact amount of time this issue could take. I do assure you that our engineers are currently working towards a resolution. "
    I'm going to an Apple Sotre Genius today, in 2 hours. I'll keep updated!!

  • I bought a used macbook air (newest model) with lion and when I try and install iPhoto it says "These apps cannot be accepted by your Apple ID. These apps were already assigned to another Apple ID, and they will be available in that Apple ID's Purchases "

    I am a new mac user so there is a lot that I don't yet know or understand.  The previous owner did a clean re-install of lion and my air is covered under warranty till August.  We called apple when I bought it to make sure it wasn't stolen and registered it to me. I am just trying to be able to transfer my pictures from my iphone to my air.  I also want to set up icloud which looks like it requires iphoto. Also, what are the other iLife apps?  I have a feeling I will encounter the same issues with those. Thanks for your help.

    If new versions of iPhoto and the other iLife applications (iMovie and GarageBand) were purchased by the previous owner from the Mac App Store, then they will be locked to the previous owner's Apple ID and cannot be transferred to you. You will have to re-purchase them under your own Apple ID.
    If this is an older MBA that came with Snow Leopard or an earlier version of Mac OS X, though, the system would have come with an installation disk that included the iLife applications, a disk which the seller should have provided to you. Those iLife applications would be older versions, of course, and may or may not work in Lion depending on how old they are.
    Regards.

  • Strange System Font in Dreamweaver.  After I installed Dreamweaver CS4 on my Mac, it loaded this strange font as seen in the photo attached.  Anyone know how to fix this?  I have uninstalled/reinstalled many times.  No prob w/ other CS4 programs.

    Strange System Font in Dreamweaver.  After I installed Dreamweaver CS4 on my Mac, it loaded this strange font as seen in the photo attached.  Anyone know how to fix this?  I have uninstalled/reinstalled many times to no avail.  There are no other problems with w/ other CS4 programs, they all have the normal system font.  I can't figure it out.  Thanks!

    Funny fonts issue in PI etc.,
    http://kb2.adobe.com/cps/405/kb405153.html
    Fonts in Dreamweaver panels display incorrectly
    http://kb2.adobe.com/cps/138/tn_13862.html
    Nadia
    Adobe Community Expert : Dreamweaver
    Unique CSS Templates | Tutorials | SEO Articles
    http://www.DreamweaverResources.com
    Web Design & Development
    http://www.perrelink.com.au
    http://twitter.com/nadiap

  • After re-installing Lr 5 with a hard disk on my computer,installation was completed but Lm 5 didn't appear in application folder. What can I do to resolve this problem?

                [email protected]
    After re-installing Lr 5 with a hard disk on my computer; installation was completed but Lr 5 didn't appear in my application folder.
    What  can I do to resolve this problem?

    What is your OS?

  • Stupid iPad demands security check after confirming install of new app? Why  and can I shut that of somehow  my password should be enough!

    Stupid iPad demands security check questions after confirming install of new app? Why  and can I shut that of somehow  my password should be enough!

    Judging by the number of successful password hack attempts on internet accounts of all types, clearly password security alone is not enough to verify you are the account holder to a dumb computer.
    I'm sure you'd be complaining even more about "stupid iPad" if it allowed anyone who obtained your password easy access without any kind of backup security checks, and spend money on your iTunes / App Store account.
    Apple are actively increasing the security of people's valuable iTunes accounts, not decreasing it. Why would you want to make it easier for someone to steal from you and take over your online accounts?

  • "Install Mac OS X" cannot be used from this volume

    Hello,
    I have a first generation MacBook, and the CD-R drive doesn't always function reliably anymore. So recently I've taken to putting my mom's iMac into Target Disk mode for installing software.
    Normally this works just fine. However, this evening I tried to do this for installing Snow Leopard and cannot. What happens is:
    1) I connect the 2 computers with FireWire and put the iMac in Target Disk mode.
    2) I insert the Snow Leopard disc and double-click on the "Mac OS X Install DVD" icon on my desktop
    3) I double-click on "Install Mac OS X"
    It is at that point that I receive this message:
    The application "Install Mac OS X" cannot be used from this volume.
    I searched the forum here, but actually didn't find this exact question. Any help will be very appreciated!
    Jim

    Try following these steps instead:
    1) Insert the Install DVD into the machine with a working disc drive.
    2) Power off both machines, and connect them with a Firewire cable.
    3) Start the machine with the DVD inside in Target Disk Mode.
    4) When the Firewire symbol appears on that machine, boot the other with the Option key held down.
    5) Choose the Install DVD from the list of options, then proceed with the install.
    That should work for you.
    Are you using a retail copy of Snow Leopard (black disc)? Machine-specific gray discs will not work.
    ~Lyssa

  • I cant sync my iphone to my mac, the following message appears: this phone cannot be synced because this computer is not longer authorized for items bought in this phone! how can I solve this problem?

    I cant sync my iphone to my mac, the following message appears: this phone cannot be synced because this computer is not longer authorized for items bought in this phone! how can I solve this problem?

    Mac iTunes menu > Store > Authorize This Computer....

  • I had my computer repaired, and when I got it back I had to reinstall iTunes. Now iTunes won't authorize this computer because it says we already have 5 devices authorized, but this is the same computer. Does anyone know how I can fix this?

    I had my computer repaired, and when I got it back I had to reinstall iTunes. Now iTunes won't authorize this computer because it says we already have 5 devices authorized, but this is the same computer. Does anyone know how I can fix this?

    Deauthorizing won't delete anything, and all your purchased content is safe.  You will just have to reauthorize any of the other computers that get deauthorized along with your computers old machine id.
    To get your purchased content back on that computer, just use iTunes to redownload it (http://support.apple.com/kb/HT2519?viewlocale=en_US&locale=en_US).  Of course, music you ripped from CD or got from another source you'll need to copy those files back over.

  • HT201272 i just got a new iphone & ipadand want to transfer purchased apps from a previously owned bro's iphone rather than purchasing them again. is that possible using icloud?

    i just got a new iphone & ipadand want to transfer purchased apps from a previously owned bro's iphone rather than purchasing them again. is that possible using icloud?

    Apps designed for iOS do not run on OS X....
    But... media files should still run if that's that you mean.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
              http://support.apple.com/kb/HT2519

  • The application "install mac os x" cannot be used from this volume

    I have an older 2008 macbook, with leopard, I am trying to download snow leopard and when i try to install I keep getting the message, "the application "install mac os x" cannot be used from this volume". Can someone please help

    There is no way to download the upgrade to Snow Leopard.
    What you are downloading are updates.
    In order for the update to work your Mac must have Snow Leopard installed first.
    The only way to upgrade to Snow Leopard is to purchase the Snow Leopard DVD from Apple Online.
    Allan

  • HT1420 I have followed above info but there is not a link for me to Authorize This Computer?

    I have followed above info but there is not a link for me to Authorize This Computer? Please help as I can not download my music from the cloud.
    Thanks Sky
    x

    If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
    If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
    (84463)

  • Unable to install iPhoto from App Store after Mountain Lion Upgrade

    Hi,
    I've formated and installed Mountain Lion.  Unfortunately every time I try to install iPhoto from the App store it starts the download goes up to 10MB and goes to zero.  After three times it gives up and tells me that there is an error and I should try again from purchases.
    This also happens with others like garage band etc.
    I can use it to install others like Xcode without a problem.
    What can I do?

    There's a link on the right hand side of the App Store window

  • After re-installing my serial number is not valid for this product

    My laptop crashed and I had to install PhE11 on another laptop. After installing it says: this serialnumber is not valid for this product.
    But it is the only serialnumber I have, and I did not type it wrong. Please help.

    Walked through the CC Cleaner, the log removed some things and this is the summary of warnings:
    [Tue Dec 30 15:01:43 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
    [Tue Dec 30 15:01:16 2014] DB does not exist at: C:\Program Files\Common Files\Adobe\caps\caps.db
    [Tue Dec 30 15:01:42 2014] Warning: Failed to remove file,folder trying again
    [Tue Dec 30 15:01:42 2014] Warning: Failed again to remove file,folder
    [Tue Dec 30 15:01:42 2014] Warning: Failed to remove file,folder trying again
    [Tue Dec 30 15:01:42 2014] Warning: Failed again to remove file,folder
    [Tue Dec 30 15:01:43 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
    Still cannot use my serialnumber. Should I remove and reinstall the new installed PhE11?

Maybe you are looking for

  • My macbook pro no longer connects automatically to my wi-fi network

    Does anyone know why or how to fix the fact that my macbook pro no longer automatically connects to my wi-fi network?

  • How to configure Integration Directory for Integration process async sync

    Hi Experts,                  I am confused about doing configuration in Integration Directory i.e receiver determination,interface determination and receiver agreement and sender agreement for my integration process as it involve synchronous send at

  • Change of display colour in Chrome in Mountain Lion

    When I am using chrome, running 10.8.1, occasionally the browser changes the colours slightly making webpages look more washed out, when i cmd-Q and chrome closes the desktop flashes back to its normal colour.

  • [JS][CS3] Scaling TIFFs

    Hi, I need either a solution or someone's pointing me in a right direction... I have to scale a TIFF file in Ai, so that one of the dimensions occupies a specified value, preserving aspect ratio. I think that matrix transformation serves that purpose

  • BT can't provide details of extra BB charges

    I've just had my first email regarding extra BB charges, they've advised me that £4 will be added to my next bill. I emailed them and asked for full details of my daily usage for last month and have been told that "BT will not be able to provide you