After recent upgrades, I have two versions of keynote on my mac

It seems that I have recently upgraded to the new version of Keynote: however, the old version of Keynote is still on my mac. Is that right or do I need to remove the old version manually?

The LAST thing you want to do is remove the old version of Keynote (5.3).
To my knowledge, the old version's existence does nothing to interfere with the new version's operation.
More importantly, if you've used the old version at all, you'll want to continue using it as the new version is a stripped-down shell of the old version.

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After upgrading I have two versions of Lightroom

I've just installed the 5.2 upgrade. Can I now just delete my previous 4.4 version of Lightroom?

And which was it Phil ???
Phil Llewelyn Thomas wrote:
Thank you both for responding.

After recently upgrading to the latest version of firefox 5.0.1 I can no longer log onto my Citrix email site I get the message "Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

I am using a mac laptop with mac os x 10.6.8

Clear the cache and the cookies from sites that cause problems.
* "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
* "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
* http://kb.mozillazine.org/Cookies
* http://kb.mozillazine.org/The_page_is_not_redirecting_properly

After recent upgrade Mozilla will open but does not connect - I have Norton Antivirus.

After recent upgrade Mozilla will open but does not connect. I have uninstall/reinstalled several times. I have NortonAntivirus.

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
*https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
*https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Is it possible to have two versions of Muse on one Machine? WhenI open Muse from my program menu in WIndows 7 it comes up the way I am used to. I did an upgrade a week or so ago and now I have an Adobe Muse CC 2014 on my desktop. WhenI open the applica

Is it possible to have two versions of Muse on one Machine? WhenI open Muse from my program menu in WIndows 7 it comes up the way I am used to. I did an upgrade a week or so ago and now I have an Adobe Muse CC 2014 on my desktop. WhenI open the application that way the GUI interface looksw totally different, more like Illustrator. What is that all about?

Since posting the above, I have resolved a sensible work-around in regard to ebookstores which prefer us to have separate accounts for our separate Adobe IDs.
However, I really would appreciate it if anyone here can confirm that a DRM controlled book does actually become associated with a particular Adobe ID account at the time of first download to Digital Editions on that PC/device.
Two large book stores have said using my account with them to download books to our two separate Adobe IDs is OK, but I don't want to find my husband is unable to open his downloaded books.
Thank you folks for any advice you can give,
Sue

After updating to 2014 I have two version of each

After I updated my creative cloud apps, now I have two versions of each software on is CC and the other is CC 2014? Not sure why and how to remove old version. Any help will be greatly appreciated!

Hi Mataya,
     If you don't want to keep the older version you can use following steps to uninstall.
          On Mac, go into the Photoshop application folder and double-click the “Uninstall Adobe Photoshop CC” or “Uninstall Adobe Photoshop CS6” icon:
     On Windows, see: http://windows.microsoft.com/en-us/windows7/uninstall-or-change-a-program
Thank you

After recent upgrade to Yosemite on Macbook air bluetooth audio cuts out and associated video stops with audio. Likewise with airplay and Apple TV. I have deleted all my saved wifi connections and restarted numerous times. I do not expect a resolutio

After recent upgrade to Yosemite on Macbook air bluetooth audio cuts out and associated video stops with audio. Likewise with airplay and Apple TV. I have deleted all my saved wifi connections and restarted numerous times. I do not expect a resolution from the community, but hope to get the attention of Apple engineers. If you are having same problems or have a miracle cure I am all ears.

May start my own thread, but I'm having similar issues.
I've been using an old iMac (running 10.7.5) and Apple TV for years with no issues. Last week I bought a new Macbook Pro running Yosemite and have had audio issues multiple times. The weird thing is that sometimes it works flawlessly, other times (like now) I spend half an hour just trying to get a song to play.
My issues are: When I got to "computers" in Apple TV to stream my music, my music is sometimes chopper or intermittent, and I seen to know when it's going to happen based on the status wheel just before it plays. When I choose a song, the status wheel will spin for an unusually long time, usually an indicator that the audio is either not going to work, or stutter.
When it does finally pull up a song, the playhead sits at the beginning of the song for a good 3-5 seconds before actually playing. Then, when it starts playing, it's all downhill. It will play a few seconds, drop out, play a few more seconds, drop out, and then ultimately the playhead will keep moving across the song as if it's playing, but there's no audio.
Again, this is a new phenomenon never experienced by me. I've tried everything I could think of, some of them all at once:
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• restart Macbook Pro
• quite iTunes/open
• turn off Home Sharing on iTunes then reconnect it
• unplugging and cycling both my modem and router
None of these have alleviated the problem.
The odd thing is, like this morning, the audio started up perfectly and never gave me any issues. It wasn't until later in the day that it started. Perhaps after the macbook pro had been put to sleep? Not sure.
Regardless, this is an annoying trait, one that's new to me and my system (as stated, worked flawlessly until my new purchase), and is 100% limited to either a) the macbook pro b) Yosemite or c) both of them.

HT1277 After recently upgrading my desktop I can no longer recieve emails from my IMAP account it continues to come up with password incorrect yet I have not changed it - HELP!

After recently upgrading to Maverick my desktop computer and all other devices will not recieve emails from my IMAP account, it keeps asking me for a password which has never been changed in 8yrs, please help as it was my business account from so long ago and I use it for general 'stuff' and my 'me' account for personal
Cheers

Since it is affecting all your devices also, try going to the e-mail web site and seeing if you can log in there. Who is the e-mail provider?
Try deleting the pass word from Applications/Utilities/Keychain Access.
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Flash Plug in is crashing after recent upgrade. I tried uninstalling, and reinstalling, still crashing. Firefox and Plug-in are current. What else can I do?

Flash Plug in is crashing after recent upgrade. I tried uninstalling, and reinstalling, still crashing. Firefox and Plug-in are current. What else can I do?

What I suggest you do here is to use Adobe's uninstaller tool to uninstall Flash first of all: http://kb2.adobe.com/cps/141/tn_14157.html
Then reboot, go to http://get.adobe.com/flashplayer/ and reinstall it.
I notice too that you have an outdated version of Shockwave For Director. You can update that via http://get.adobe.com/shockwave/

After recent upgrade to IOS 7 i an seeing systems rebooting very frequently. it just goes offline and comeback online after some time. IS this hardware issue or others also facing the same

After recent upgrade to IOS 7 i an seeing systems rebooting very frequently. it just goes offline and comeback online after some time. IS this hardware issue or others also facing the same

Hello there, Kishoresaraogi.
The following Knowledge Base article provides some great steps to troubleshoot your issue:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Particularly:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
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Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Creative Cloud had me update Lightroom. Now have two versions. Neither works. What is Adobe doing?

Creative Cloud had me update Lightroom. Now have two versions. Neither works. What is Adobe doing?

1. I have Creative Cloud and Lightroom v5.7.1.
2. CC offered a new version of LR.
3. I clicked download new version.
4. I now have 2 (two) LR shortcut icons on my desktop monitor screen.
5. The new version doesn't open.
6. The old version opens. Window pops up - LR catalog can't open. Quit other version of LR. Also - preview of image in LR is blank. Says photo missing.
7. Computer specs? Don't know what you want. 32Gb ram, i5, 1Tb
8. LR worked fine before upgrade.
9. Reached Adobe by phone. Started to talk. Line went dead.
10. My phone is working fine.

After recent upgrade i lost the contacts icon on the screen

after recent upgrade i lost the contacts icon on the screen

Before doing a Reset (which will wipe out a whole lot of things that you have to reenter) check to make sure the Contacts app didn't simply get pushed to another page by the addition of the Newstand app to the first homescreen.

I recently upgraded to the latest version of FF and now when using a webmail client I am routinely logged out when I try to search e-mail. Why? I go to IE and it works... but, I hate IE.

I recently upgraded to the latest version of FF and now when using a webmail client I am routinely logged out when I try to search e-mail. It works in IE, but I don't like or want to use IE.
== This happened ==
Every time Firefox opened
== Today

Unstable means it can vary in stability day by day as it can be crash prone to being stable. Features can be a work in progress for a while. The May 24 Nighty build was crash prone for a lot of testers for example.

I have two versions of Pr, one is the latest 2014 and when trying to open a Pr2014 session, I get an error message saying the project was saved in a newer version and cannot be opened. Help

I have two versions of Pr, one is the latest 2014 and when trying to open a Pr2014 session, I get an error message saying the project was saved in a newer version and cannot be opened. Could there be an issue with an older Pr application on the computer? Please help!

You need to be very careful which project you open in which version.
For 2014 make sure its on 2014.1 build 81.

I have two versions of Lightroom installed on my computer, can I uninstall the older version?

While looking at the "Programs and Features" folder on my Windows 7 computer I discovered that I have two versions of Adobe Lightroom installed on my system. One is Lightroom 5.2, installed on 9/19/2013, and the other is Adobe Photoshop Lightroom 5.5 64-bit, installed on 7/5/2014
- Can I uninstall the older version?
- Will uninstalling the older version cause any problems with the newer version?
- If yes to either question, is there anything I need to do before doing the uninstall (i.e. deactivating, etc.)
Any advice on how to correct this problem is gratefully appreciated.
PS; I have the same issue with Muse CC. See: I have two versions of Muse CC installed on my computer, can I uninstall the older version?

Jim,
I thought it was odd that I had two versions of Lightroom installed as well. I have been able to track the issue back to an apparent "bug" in the Lightroom 5.2 update that installed a second version of Lightroom in addition to updating the existing version on my computers. At the time, I posted about it at Lightroom 5 installed twice on my laptop. While I never got an answer to my question, which was "Is this normal?" I did hear from others in the forum the experienced the same problem and had the same question. As time passed, later releases updated one of the two installations, but did not effect the second. Hence, two different versions of Lightroom 5 installed on the same computer.
Uninstalling the older version solved the problem. Thanks

After recent upgrades, I have two versions of keynote on my mac

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