After recovery, admin password filled in with "dots" and cannot delete or change it
Hello.
I ran the Windows 7 updates yesterday, but only the necessary ones. I did not install any of the optional ones. After the updates completed, I turned the computer on and it was stuck in a loop cycle - starting windows, then the admin password log in box came up. The box was fiiled in (with "dots" but too many to represent my password) and the screen just quickly flashed back & forth between the log in screen and "password incorrect". I tried to switch user, and it flashed back to the admin log in.
I did a system recovery to factory defaults (after backing up all data) using the recovery discs. After recovery, the "Set a password for account" screen comes up with the box below "Type a password" filled in completely with dots. I cannot erase them with the backspace or delete keys. If I highlight it and then try erase it with backspace or delete, the cursor just moves to the right hand side of the password box, but it still doesn't delete the faulty password "dots" so that I can change it.
I tried to reboot by holding in the power button and then turning it back on. After selecting country & language again, the same password screen come up.
It is stuck! Any help would be greatly appreciated! I computer I have is the HP TouchSmart 310 PC 1155-Y.
Thank You!
This question was solved.
View Solution.
That is curious with a Recovery. First, try to reset the password using NTPassword. Make the CD, boot to it following the directions. If that does not solve the signon problem, consider installing the OS from a regular Windows 7 disk of the same version, using the key from the COA sticker.
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