After redeeming the full version of CC through my University,I dont appear to have it.

Hi everyone,
so basically my University allows students like myself to download the full version of Creative Cloud for free. I went through all the steps and recieved a confirmation email with a redemption code. I then used this code to redeem CC and thought i would be able to download and install programs such as Photoshop, Indesign etc. But i checked my adobe account and apparently i only have access to trial versions of the software. I even tried redeeming again but it said that the code had already been used.
Hope ive explained myself well enough.
Any help appreciated.
Thanks

Hi basketball_21
Could you please check that you're using the same Adobe ID you used to redeem the membership. I can see a membership under a slightly different email address - edyu instead of edu?
Thanks
Bev

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A longer text with some background information is following. My question will be at the bottom.
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