After refresh I would like to get my system back.
After refresh required when system would not come out of repair after allowing 2 HP epdates--- I have lost most software and would like to get my system back. I have a windows.old directory with about 24 days left before it self destructs.
How can I use this to get back to a useful machine?
I have backed up My Documents etc on Nero backup but that is one of the programs knocked over by the refresh.
This is on a CQ45 902TU S/N [edited Serial Number by Moderator] Win 8 (not 8.1) 64 bit
Hi @mtraveller ,
Thank you for visiting the HP Support Forums. I needed to edit your post and remove the Serial Number. In accordance with our Rules of Participation:
Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
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Thank you
George
I work for HP
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i would like to get my notes back from itunes or at least be able to see them without restoring my brand new iphone 4s as i believe the back up from my previous iphone is corrupted. Help please
If you can't restore from your backup you could try 3rd party software such as iPhone Backup Extractor to see if you could extract your notes from the backup.
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Help from host please! Would like to get my account back!
Hello Eric et al,
I "was" littleshoulders.
Last February I suffered some serious medical setbacks which resulted in some memory loss and am having quite a time trying to regain my old account login info. I'm doing much better now and would like to return to posting. I won't go into a lot of detail about that but was hoping you could help me.
I was trying to remember my old account id and password and haven't been able to. I now have a new email address and cannot access the old email account that was on file with you. Unfortunately, I also cannot remember my old password.
I can post back my new email if you can discuss what I can do at this point if anything. I could not find any contact for you folks to send my new email and explain so I came here to post to let you know what is happening.
I may have really botched things up trying to reset my info and eventually was only able to set up a new account to post.
Thanks for any advice/help you can give...
LS (at least I used to be)
PS. Have missed you all!Welcome Back LS!
Try this:
Select the appropriate document Recover Apple ID name linked to in this KB Article Apple ID Support.
Or follow the instructions below.
The posted links below are for illustration. Do not use them to perform the procedure.
If needed print the instructions below to use as a guide.
Delete the browser's Apple Cookies, and clear the browser Cache.
On the Discussions Sign In Page, do not enter any info in the text fields.
Instead, under "Did you forget your password?", click on "Click here for assistance".
On the page that opens, click on "Forget your Apple ID?".
Enter the required info, click Continue and complete the process.
That should rectify the situation.
-Note to Bee: It "genuinely" worked for Tony!-
Get well soon!
ali b) -
My wife got me an iTunes card today and as soon as I redeemed it a music album that I did not order downloaded and deducted the cost from my iTunes card. I did this happen and how can I get my money back? I do not listen to the type of music that was downloaded and feel like I was robbed in a way cause the only way things are suppose to download is if I click on them and enter my password. Please let me know if there is anything I can do and am I the only person this has happened to?
Thank youThank you Niel,
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I was charged for supposed to be "free games" atleast $10.97 and i didn't know that i will be charged and if i knew i would not downloaded this games. So therefore i would like to request for a refund. Thanks!
You will need to contact apple. You can scroll to the bottom of the page and hit contact us.
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This is either a Phone issue or an Electrical issue in your home.! when charging Do you always use the same electrical outlet? or did you try others..
You will know or should know if there are any issues with your other Electronics.. that you Plug into it..
If it is the s5 which it sounds like it could be then the Local Verizon store at there Discretion will determined if replacement is needed you have a 1 year Manufactures Warranty that covers for things like what your Describing I would take it too your local store see if they'll get you a Replacement or you may have to go through Samsung..
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I would like to get my money back for the Match service.
It is absolutely NOT matching a ton of songs that it should and those songs are, therefore, being downloaded onto my iPad. I used to have 16gb free on my iPad. Now I have NO space left. Anyone had any luck getting refunded?
It is absolutely NOT matching a ton of songs that it should and those songs are, therefore, being downloaded onto my iPad. I used to have 16gb free on my iPad. Now I have NO space left.
It does not matter whether a song is matched or uploaded from your iTunes library. The only way the songs on iTunes match will play on your iPad is if they are downloaded. This is not a streaming service, so if you start to play a song, it is downloading as you play it.
You should, however, make certain that in your iPad's music settings, you don't have "show all music" turned on. If you turn it off, it will show you only what you have downloaded to the iPad. If you have, indeed, somehow downloaded 16gb of music (which would take a lot of time to download, even over wifi), you can always delete them by swiping across the song or the entire album. -
Hello,
I come to update the iTunes software it shows me an error 20 How do I solve this After I was once an error 13 appears.
And that's just Mac Air. I would like to get an answer because it annoys me that it happens ...!
NimrodThanks for that information!
I'm sure I will be calling AppleCare, but the problem is, they charge for the phone calls don't they? Because I don't have money to be spending to be on the phone with a support service.
In other things, it seemed like the only time my MacBook was working was when I had Snow Leopard without the 10.6.8 update download that was supposed to be done to prepare for OS X Lion.
When I look at the information of my HD it says that I have 10.6.8 but that was the install that it claimed to have failed and caused me to restart resulting in all of the repeated problems.
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My home page is just www.google.com with a search box and a picture of some planets as a background from my computer. While I was dragging the restored down browser window, I slipped with my mouse and now I have a light gray two inch bar across the top of my background picture. It's below the; Search-Images-YouTube-News-Gmail-More icons. When I right click on it and select inspect Element (Q) it says div#gbx1.gbqfh in three different colors. I would like to get rid of it, but I don't know if it's a google or Mozilla issue. I know google has been changing things so it wouldn't surprise me if it was just a coincidence.
Is there any text in that gray bar?
I see some buttons on it, do they have a tooltip?
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
Are you using a proxy to connect to the internet?
See "Firefox connection settings":
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my kids set up itune account on my computer years ago and no one remembers the password. They started new accounts on their macs. I want to start my own itunes account, but I would like to get some of the music off this account. Any suggestions?
The easiest way would probably be to recover the data of the old account and change it to match your current info, after that you can continue to use the account without any problems. To recover your account go to: Apple - My Apple ID
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I purchased a Macbook Air 11" in January 2011. It has one key on the keyboard which sticks making an irritating clicking sound that I would like to get fixed. I took it into my local iStore but they were not at all encouraging, saying they doubt that Apple warranty will cover something like this, and also that the whole keyboard would have to be replaced as they don't do individual key repairs.
This is very unreasonable to me. Firstly, the keyboard does work (is not actually broken) although the intermittent clicking sound of a single key is very irritating to me and I expect more from an Apple product than a flawed keyboard.
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I was so happy with the helpful and prompt service and am now so happy with my new silent keyboard!
Also wanted to add that the young guy who told me at the iStore that he doubted Apple would support this and guessed Apple likely say it was due to user damage was being a tool, and he was obviously assuming that I had done something wrong to break my keyboard.
This was my first Mac purchase and I was delighted to find that the support is genuine and not just a rumor... I have since gone on to purchase an iPad2 will probably buy the iMac too once my trusty PC needs replacing. I was never a PC hater and got on well with windows, and was actually reluctant to make the change - but so far so good :)
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It is beginning to shutdown with no warning more frequently. What can I do to locate the exact issue? My warranty has expired so I would like to get to the bottom of it without taking it in to an apple store.
I am currently learning how to do diagnostics on mac hardware but I am not a native mac user. It is unlikely that this is a software issue. Please, any input will be helpful.Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and
after the chime press and hold down the OPTION key until the boot manager screen appears.
Select the Recovery HD and click on the downward pointing arrow button.
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Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo). -
Hello, each time I register my appleID I get diverted to the German iTunes/iCoud...I bouth my iPhone in Germany but would like to get all the information in English...thanks!
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
I just bought a macbook pro 13" with 4gb and would like to get aperture on it. Will aperture require too much ram for my computer? Thanks for any support.
I just bought a macbook pro 13" with 4gb
I have been using Aperture on such a system, and it was o.k. with Snowleopard and moderately sized images. After I upgraded to Lion and started to user larger image files - 30 MB tiffs, I saw the occasional beachball spinning. You should be prepared to quit other applications that will hog the RAM (like Safari), when working with Aperture on Lion or Mt. Lion with only 4 GB. If you can, follow Frank Caggiano's recommendation and upgrade to 8GB. It will make a large difference.
Regards
Léonie -
How can I reset my Mac to default settings? Or how can I reset it to a prior date? My Mac has a virus and I would like to get rid of it. I would appreciate your help concerning this matter.
To restore it follow these instructions: What to do before selling or giving away your Mac.
Before you do the above check out the following;
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
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