After reinstalling, some of the songs in my library have 'get info' greyed out

This is really bizarre and getting me really frustrated. Like so many other people apparently tonight I got a notice to update and it screwed up iTunes. So I uninstalled everything and reinstalled iTunes. I made sure that I saved my library beforehand and reinstalled iTunes exactly where it used to be, which is D:\Program Files (x86)\iTunes. Media folder has not changed, it is under my iTunes program folder in D:\Program Files (x86)\iTunes\iTunes Media.
After I reinstalled, I copied back my library file iTunes Library.itl, the Album Artwork and CD configuration folders in D:\Program Files (x86)\iTunes. Then I held the Shift key, restarted iTunes, selected my library file, and I was happy to see my library open again (and iTunes was working). All my settings have apparently been kept, including my Apple ID, CD import settings, etc...
But what has changed however is that some tracks (but not all, which is weird) are now apparently 'locked', meaning if I select a song and do "get info" all the information is greyed out and cannot be edited. But it's not all tracks. A lot of tracks are fine and normal. Even weirder, sometimes it's tracks from the same album that are mixed: so within an album, I can edit some tracks, and not others, info is greyed out.
This is really puzzling me and really ticking me off at the same time. It was working just fine last night. And now... my account has admin rights. I run Windows 7 64 bits, iTunes is 64 bits 11.1.4.62.
Even weirder: some tracks that 5 minutes ago were greyed out are now OK. ??? Could it be that it takes a while for iTunes to scan everything again and make everything available for editing? My library is rather big (150 gigs)... Can anybody help? Thanks very much in advance.

You need to find the file you want associated with that track. It should be in a logical structure in your Media folder. If you don't know how to find files or navigate the directories on your computer ask the IT person. Once you have found the file iTunes may ask if you want it to find others, and if you're lucky it can.

Similar Messages

I'm trying to burn a playlist to a CD but some of the songs won't burn. They appear grey shaded with the checkbox unchecked. I can play these songs. Any idea why they wont burn?

I'm trying to burn a playlist to a CD but some of the songs won't burn. They appear grey shaded with the checkbox unchecked. I can play these songs. Any idea why they wont burn?

Hello VwecheRiste,
Thanks for using Apple Support Communities.
To troubleshoot this issue where some songs do not burn to a CD, please follow the directions in the article below.
Can't burn a CD in iTunes for Windows - Apple Support
Take care,
Alex H.

HT4623 after updating my ipad some of the apps aren't usable. They are "greyed out" and it says "waiting..." below the app when I tap on it.

after updating my ipad some of the apps aren't usable. They are "greyed out" and it says "waiting..." below the app when I tap on it.

Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... (But can take Longer..)
Release the Buttons...
If no joy...
Reset all settings
Settings > General > Reset > Reset all Settings.
This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings

Hi, have a iphone/macbook itunes prob. i connected my phone to mac to add songs, and it wiped 99% of music from my phone. on the mac it still lists the songs on my phone but they are greyed out. can anyone help? very frustrated and want my music back.

hi, have a iphone/macbook itunes prob. i connected my phone to mac to add songs, and it wiped 99% of music from my phone. on the mac it still lists the songs on my phone but they are greyed out. can anyone help? very frustrated and want my music back.

I am having the same problem. I have just tried this. Unplug iphone > open itunes > delete all music from itunes library > close itunes > re-open itunes > add music from original folder > plug in iphone > select songs > press sync > unplug iphone using eject button onscreen > checked phone .... still nothing in music folder on phone. On itunes the "On this iphone" tab the songs remain there but greyed out.

I can't change any information for any songs in my library, everything is just greyed out. How can I get the ability to edit my song information?

I can't change any information for any songs in my library, everything is just greyed out. How can I get the ability to edit my song information?

I found one other way to do it. I just deleted them all out of my iTunes library. Now I can re-import them from Window's My Music file with the original artists' names intact.
Thanks for your help, Matt!

Every time I try and burn a music CD from the songs in my library I get an error message (-3) and it says the disc failed to burn. Why?

I am trying to burn a CD from some of the tunes in my library. I successfully burned 3 CDs from my playlist. However, I am trying to finish up and burn the rest of my playlist, but when I insert a blank CD it says it's canceling the burn and says it failed, error message (-3). Can anyone help? I have already tried to restart my computer but to no avail.

Hello Netsclark
Check out the first article below for some general troubleshooting options for issues with burn a disk in iTunes. Also check the settings and try a slower burn speed, as that can be helpful.
iTunes 11 for Mac: If you have trouble burning a disc
http://support.apple.com/kb/PH12149
iTunes 11 for Mac: Burn Settings
http://support.apple.com/kb/PH12271
Regards,
-Norm G.

Missing songs: half of the songs in my library have suddenly become unplayable because iTunes "cannot locate original file" whats caused this and how do i fix it?

Its really irritating having all my songs there one day and having half of them go missing the next and i haven't done anything to cause the files to be lost, on top of that it's completely randomised in what songs have gone missing as it is not whole albums, individual songs from different albums are going missing and it's telling me to find the files, which i have no idea where to look or what to do, it has rendered iTunes completely useless for me. Does anyone else have this problem? How did you fix it?

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

Renaming the song title by right click -- Get Info. But no longer able to do so.

I used to rename the songs in my iTunes from my PC while it was connecting to my iPhone by right click and Get Info. But I am no longer able to do that. When I right click, the Get Info part seems to be disabled for editing? Why is it so?

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
<b> To Enable SafeMode </b>
*You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
*''Once you get the pop-up, just select "'Start in Safe Mode"''
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
* https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I've recently moved my computer and when I've set it back up again all the songs in my library have two versions one preceded by an exclamation mark and followed by cloud symbol with an exclamation mark in it. What does this mean and how can I fix it?

I'v also moved my library to an external hard drive as I'd run out of space. I don't know if this has caused the problem.
Any advice appreciated.

Once you successfully add you iTunes library to iTunes Match, you go to Settings>iTunes & App Store on your iOS device and turn on iTunes Match. Your iTunes Match library will then appear on your iOS device.

HT204406 some of the songs i have downloaded from iclouds cut out after about 50 seconds? Has anyone else had this problem?

Some of the songs I have downloaded from iclouds cut out after about 50 seconds when i play them? Has anyone else had this problem and if so did you manage to fix it.
Thanks

I've had this happen several times... I suspect the download was interrupted for some unreported reason so it only has a partial file or has a corrupt byte in the file it failed to catch.
Just delete the local copy and re-download from the cloud and they play fine.

PC crashed, after reinstalling everything my purchases songs will not play.

PC crashed, after reinstalling everything my purchases songs will not play. I have the files but they say they are not authorized to be played on this pc. It is the same pc but i have had to reinstall windows and itunes. Please help me, how can i play my purchased songs?

How did you do this? I got the same message - some items not copied because I'm not authorized - minus the PC crashing.
I'm sooo bitter..how can I not play songs that I purchased?!
You help would be much appreciated!
managed to authorize it
Gateway Windows XP
Gateway Windows XP

I downloaded an album from iTunes and some of the songs downloaded but others didn't there was an error message 8003 Unknown error occurred. While I downloaded the album to my phone, it wouldn't download to my mac, what am I doing wrong???

I purchased an album on ITunes store, while the items downloaded to my phone, it didn't download to my mac. Some of the songs downloaded but not the majority, when I try to download the songs, it gives me an error 8003 Unknown error occured. What am I doing wrong? If I can't download this album, how do I get a credit??

Hello mercdw,
Once the music has been downloaded to your iPhone, you can transfer purchases from your device to iTunes.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
Alternatively, the following article provides further information regarding this error and steps that can help resolve the issue.
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X:  ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista:  \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7:  \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP:  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Allen

Why are some of the songs in my music grey and I can't click on them

Idownloaded songs on my computer, then synced them to my iPod. After I thought they downloaded, I checked my music and some of the songs were grey and I can't click on them anyone have any solutions?

Aec, I'm have the same issue as well with mine. I deleted some music a few week back to give room for sum pics and movies and now that i want to restore them from off my itunes only 1 or 2 songs are actually able to play and the rest out of the albums are greyed out and non responsive. Have never had an issue like this b-4. Anyone have any insight or some problems? Thanks in advance.

After I had to reformat my computer I lost all the songs from my library.

After I had to reformat my hard drive I lost all of the songs from my library. All of the cds that I had loaded to my computer previously were also wiped clean. I had of course put them on my ipod so I was wondering if there was a way I could get all of that music back onto my computer.

Using iTunes your iTunes Music Store songs can be transferred back to computer. For other songs you have to use another program. Many are available online or in some stores.

TS1424 I have purchased and downloaded an album, but some of the songs did not download correctly as the songs are not complete. How do I redownload them without purchasing the album again.

I have purchased and downloaded an album, but some of the songs did not download correctly as the songs are not complete. How do I redownload them without purchasing the album again.

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the track and try redownloading fresh copies.
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

After reinstalling, some of the songs in my library have 'get info' greyed out

Similar Messages

Maybe you are looking for