After replacing black ink cartridge on photo smart 6500 won't print black

Photosmart 6500 all in one printer won't print after replacing the black cartridge. Everything worked fine prior.

elsob wrote:
It's photosmart 6510 & I 'm from the US.
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The black ink cartridge is not empty but won't print.

On my Photosmart Plus B10, the black ink will not print. I was using an HP size 564 XL cartridge and I could hear the ink in it, so it wasn't empty. I cleaned the printhead and when that didn't work, I installed a new cartridge. Still won't print. The other three cartridges function properly. Willl I need to replace my printer because of this problem?

Hi, is the printer in warranty? If not, one thing worth a shot is soaking the printhead as described below....
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP 802 Black ink cartridge not compatible with HP Deskjet 1050 Printer - J410a [Model: CH346A].

I am Sharjil Ahmed from Kolkata, India, and had bought theHP Deskjet 1050 All-in-One Printer - J410a [Product Model: CH346A] from an online shopping website www.crazeal.com on 18 December, 2011, where the product information consisted that I will be provided HP 62 small black ink cartridge HP 62 small tri-color ink cartridge along with the product. However, the box consisted of HP 61 small black ink cartridge HP 61 small tri-color ink cartridge.
I also registered my product on 03 January, 2012, and found out that the ink cartridges which are compatible with my printer are HP 802 Black ink cartridge (CH563ZZ) and purchased the same, but when i tried to take a printout a message appeared that HP 802 Black ink cartridge is not compatible. Hence I had contacted the HP service centre of our area where I was informed that the cardridges compatible with my printer is HP 61 only and the hardware of my printer does not support HP 802.
Please help as I have not been able to find HP 61 anywhere in my locality.
[Personal Information Removed]
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Hi sharjilahmed,
The 802 cartridges are the correct ones for your region. If you purchased the printer from a Region other than India you will need to contact technical support, so they can assist you with getting the region changed on the printer. Contact numbers for India support below.
DeskJet, Inkjet All-in-One, Entry level LaserJet, LaserJet All-in-One:
1800 200 0047, 1800 425 7737,
0124 387 7300, 0124 234 0917
I am an HP employee.
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HP Officejet 6500 won't print black after power outages

We experienced a series of power outages last night. Now the black won't print at all. The print cartridge is fairly new, about a month old, scarcely used. All the color cartridges will print.
I've tried cleaning the print heads and running the alignment tests, but nothing can produce any black ink. For a pure text page with just black lettering and nothing else, the printer goes through the motions but nothing is printed.
I have a feeling that the power outages tripped it up somehow. Is there a way to undo this?
thanks in advance

@Kenteeple and @oli22 If you make a copy, will that print black?
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Printing error after replacement of ink cartridges

I just replaced the black and the color ink cartridges in my Deskjet F4800. I have done this successfully many times before. But this time, the tear-drop shaped light under the color ink level guage on the panel is blinking continuously, and the "E" (for error) sign on the fron panel is on. The printer refuses to print anything. I have tried removing and re-inserting the cartridges a couple of times, and resetting the printer, but to no avail. The HP Solution Centre software just reports an error situation and advises to remove and re-insert the cartridges, which I've done a number of times now without being able to solve th eproblem.

Hey @subratabn ,
Thank you for taking the time out of your day to ask that question on the HP Forums today!
I understand you are in an error state with your printer. You are being told to reinstall and remove the cartridges to fix the issue.
I have looked all over the website for the Deskjet F4800. I can not find it, are you sure that this is the model that you are using? If so please attach a picture and some information about it.
Look forward to hearing back from you!
I worked for HP.

Replaced Ink Cartridge on HP2800 Business Inkjet--won't print. Error says low toner

We have a 6 month old HP 2800 Business Inkjet. Replaced the black toner cartridge, now the printer will not print. When we print a job, we receive error message Intervention needed, low toner. The printer will print from its menu example Configuration page or pages that print when you align printheads.
When you try to print a job from a computer, error message--intervention needed, low toner.
We are printing from Mac computers. OSX version 10.5.6. I've printed configuration page, Ink Cartidge status for all 4 is 99%. Printhead status is good for all.
Tried unplugging from power and network, removed and replaced toner and printheads.
Can anyone help?

If its an old cartridge even if it's new there is an expiration date built into the cartridge. Try a new one and on the box check the date.

My hp photo smart plus won't print from my ipad2 anymore.

I used to print all the time from my ipad2 to my hp photo smart plus printer. Now it has stopped working. Any suggestions? I haven't changed any settings or done anything different. I can still print from my laptop just fine.

Hello kelyj,
In regards to printing from the embedded print function on the iPad, here are some steps you might try to see if they are able to resolve your issue.
1. Clear print jobs from the printer queue on your iOS device by tapping the home button twice. The Print Center should appear on the bottom of the screen. Select Print Center and clear print jobs by swiping your finger across each job and select 'Delete' until no more jobs are listed.
2. After clearing the printer queue, we need to completely shut off your iPhone by pressing and holding the power button on the top right corner of the device until you see "Swipe to power off" and swipe across the screen to completely power down the iPhone. Do not power the iPhone back on yet.
3. While the printer is still on, unplug the power cord from the printer, leave it unplugged for 30 seconds, then reconnect the power cord to the printer. Once plugged back in the printer should power on automatically.
4. After the printer has powered back on, you may power the iPhone back on and try sending a picture or email for printing to test and see if this has resolved the issue.
If you are still having issues reply to this post and I will try to assist you further.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Help-HP Officejet 6500-Won't print Black text

Well, I have tried all of the suggestions on this site. My black ink gradually started fading out, so I assumed I needed a new cartridge, but that wouldn't print either, so I put back the old cartridge, which my computer said is half full. I tried resetting the printer 2 or 3 times, tried disconnecting it with the printer both off and on at the time of disconnect, tried realigning twice, tried cleaning the vent hole on the cartridge (which doesn't look like there's even an opening, but it was working before, so it must be like that), and removing the cartridge holder and washing it in the sink. It still does not work. This printer is about 3 or 4 years old. It has worked fine, but it's annoying, because every time you turn it on, it goes through this major resetting process, and it does that after about three or for print jobs, and you have to wait for it to finish. We never could figure out how to set up the fax machine. Does anybody have any other ideas about how to get the black ink to work? I'm using up all my colored ink printing out these test pages!
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It sounds like you have already done quite a bit of troubleshooting for this issue. It sounds like the next step in troubleshooting is to test replacing the printhead. However, before going that route try looking at the troubleshooting document that I will link below.
Troubleshooting Print Quality Issues
* With the printer being 3-4 years old I would say the printer is most likely out of warranty. In this case, one would have to purchase the printhead to test if this resolves the issue. The printhead can be purchase from the HP Parts Store using the part number CN643a. It currently sells for around $70 usd.
With the price of the printhead, I would advise looking into a new printer. The reason being that one could find a new printer for not much more than this and it would come with a full factory warranty.
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Officejet 6500 won't print black

Hi,
I have an Officejet 6500 AIO that will print any color besides black. We've already replaced the black toner cartridge, ran an alignment (which failed), and did 1st and 2nd level printhead cleaning, all with no improvement. I've been looking online and HP doesn't even sell replacement printheads anymore for this model, and the ones I could find from other vendors cost half the price of a new printer.
Anything else I can try before calling it quits and replacing the whole unit?
Thanks,
Dave
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The document here has troubleshooting steps that may help resolve black not printing on your Officejet 6500. Be sure to check the vents. If the above does not resolve the problem the post here may help.
Bob Headrick, HP Expert
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Black Ink Cartridge not working HP Photosmart 5510 series

I replaced my black ink cartridge in my HP Photosmart 5510 series printer and it doesn't print. I don't know how long I had the cartridge, so I went and bought a brand new cartridge and it still won't print. I did everything the help menu said and it still doesn't print. I cleaned print head and copper on both the cartridge and print head, I did an automatic cartridge clean and nothing is working. The printer recognizes that the cartridge is full---there are no error messages---but it won't print. I also replaced the three color cartridges and they print fine, but the black doesn't. Any help would be appreciated. My printer is fairly new, I haven't done a lot of printing with it and it was printing untill the black ran out and I had to replace the cartridge.

Hi, please see links below on cartridge changes
Change to electrical chip (new design has black dot)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03154756
Black XL size
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c02750681
Hope this helps
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Photosmart 5510 fails to print with brand new 364XL black ink cartridge

The original HP 364 'SETUP' black ink cartridge worked well and I bought an HP364XL black ink cartridge via the HP website.
I installed the HP364XL this morning, but it's failing to leave any ink on the pages.
The cartridge seems to fit OK and there are no error messages. The paper goes through in the normal way, but comes out with no printing on it. The date on the box is SEP 2014, so it's not out of date.
I've tried to find what's wrong. I've checked the cartridge is properly installed and it seems to have ink in it. I've tried printing using the black cartridge again and again with different settings, such as 'Fast draft' and 'Normal', but each time the paper emerges with no printing. The 'Supply Levels' shows the black cartridge to be about 90% full.
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This is normally caused by the vent on top of the cartridge being clogged, or by a dirty printhead. The document linked below will help you work out the problem. Let me know what happens.
Black Ink is Missing on Printouts
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Black ink cartridge in printer won't print the black data on paper

Product Name and Number: HP Photosmart 5514 e-All-in-One Printer - B111h
Operating System Installed: Windows 7 64-bit
Error Message: None
Any Changes Made To Your System Before The Issue Occurred: None
I went to copy data on my printer and noticed that the blank ink was fainting. Changed black cartridge
and now unable to print anything that has black coloring. Changed to a new black ink cartridge and
still unable to copy or print anything involving blank coloring. Did all the prompts on the troubleshooting
with no such luck.
Is there another trick that can be done? Would appreciate the help.
Thank you
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Hello Alex,
You could try the following troubleshooting link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02914910&tmp_task=solveCategory&cc=us&dlc=en&ju...
In particular, solution 6 may be helpful in your situation - print a print quality diagnostic / check that the supplies are correctly vented / printhead cleaning.
Hope that this helps.
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Photosmart 5510 not recognizing new black ink cartridge

My Photosmart 5510 does not recognize when I've installed a new black ink cartridge. The front panel indicates that the black ink is now full but when I print a test sheet or anything else, the black ink does not come out. I've tried (and potentially wasted) three different ink cartridges.
Any suggestions or is it just time for another (disposable) printer?

Maybe time to call HP and talk to them now.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP DeskJet Ink Advantage 1515 printer wont print after replacing black ink cartridge

Hello.
My HP DeskJet Ink Advantage 1515 printer has been working correctly since a year.
I had to replace both ink cartridges and I changed only the black one since I needed that one most.
But, the lights keep flashing and the printer wont print. Please help?

Hi @RRGS,
Welcome to the HP Forums!
I see that your HP DeskJet Ink Advantage 1515 printer will not print after replacing black ink cartridge, and your lights are still flashing. I am happy to help!
What lights are flashing on the printer?
In the meantime, please see this guide, Blinking Lights on the HP Deskjet 1510 and Deskjet Ink Advantage 1510 Printer Series.
Hope this guide helps!
RnRMusicMan
I work on behalf of HP
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Black ink cartridge not working after replacing

I replaced the black ink cartridge on my HP Photosmart 6510 because the print was getting faded. Now the black will not print. I used an original HP replacement cartridge and inserted it according to specifications. I ran a test page and all colors printed except the black so I ran a printhead clean to no avail. I wet a paper towel and touched it to the ink and it is not dried up. Help!

It is definitely a hardware problem then. Try the steps in the document below. If that doesn't work, you will need to contact tech support. If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
Black Ink is Missing on Printouts
HP Technical Support Case Call Form

After replacing black ink cartridge on photo smart 6500 won't print black

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