After resetting factory settings, my iphone 3gs won't even start up. Does anyone know what I need to do now? I've tried restoring via computer and it says error.
I've just reset my settings in my iphone 3gs and it now has just a black screen with apple logo, does anyone know what I need to do please?
You must have the credentials that were used to turn on Find my iPhone on the device. Without them, you can not get past the activation lock.
Similar Messages
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IPhone 5 screen is black, when I connect to ITunes it says "to allow access please respond to your Iphone". Impossible with a black screen, does anyone know what the prompt is?
Hey 11doski,
Thanks for the question. After reviewing your post, it sounds like the display has a dark screen. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
iPhone: Hardware troubleshooting
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
I purchased and Iphone 5 directly from apple, sim free over 12 months ago now. I have been using the phone on Vodafone with no issues. I have now upgraded to the Iphone 6 and therefore sold on the Iphone to a friend of mine. He lives in Ireland and therefore has a Vodafone Ireland simcard. Given that the phone was brought sim free from Apple directly, we didn't foresee that this would be an issue. However, when he goes to activate the phone, this message appears;
The SIM card inserted in the iPhone does not appear to be supported.
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Does anyone know what I need to do? I have got onto Vodafone, and they have been useless!! Apple say the phone is out of the 12 month warranty and therefore want to charge £25 before they will even speak to me about it. I requested an NUC from Vodafone, however, they are saying they need a proof of purchase from Apple as I did not buy the phone from them. I do not have my receipt anymore as the purchase was over 12 months ago now.
Any advice much appreciated.
Thanks,
PhillNow you have discovered that a sim free phone and an unlocked phone are NOT the same thing. Had you purchased an unlocked phone from Apple, then you would not have had problems and as it is, a sim free phone is not the same and sim free will lock to the first sim card that you insert into the phone, so effectively, you phone has been locked to Vodafone and this is why you now have problems.
If your phone is locked to Vodafone, then they are the only ones who can unlock the phone for you - Apple does not and cannot unlock phone - this is the province of the carriers only.
You had the contract with Vodafone when you used the phone and so you need to keep on at them to unlock the phone for you. If they still require proof of purchase and you cannot give them this and they will not unlock the phone for you, then this phone is useless to the friend that you sold it to - he will never be able to use it and basically, you are looking at giving him a refund for the phone for the amount that he paid you for it.
You need to keep on at Vodafone to unlock the phone for you or give your friend a refund for the phone as it will be useless to him and he will never be able to use the phone.
Hope that you now understand that a SIM Free phone and an Unlocked phone are NOT the same and I hope that when you purchased your iPhone 6, that you bought an unlocked phone? -
With the new iOS 7 update. Does anyone know what the setting "Bold Text" means or will do? Obviously I do know what Bold Text is. It says if you click on this, it says it will restart your iPhone. Before I do this, I'm just wanting to be sure I know what's going to happen.
Thanks,
-LeeIt just reboots the device and bolds the system fonts. No harm done. If you don't like it, undo the setting, it will reboot and back to as it was.
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I changed my iphone password last night before i went to bed, now i can not remember what i made it and i am locked out of my phone, Does anyone know what i can do in order to get back in my phone?
You will need to try to restore your iDevice from the same computer that you most recently synced to.
Read this: http://support.apple.com/kb/ht1212
If you can't do the restore then you will need to try Recovery Mode.
Read this: http://support.apple.com/kb/ht1808
Follow the instructions very carefully. -
Can anybody help me with this? Can't get my mobile data to work on my laptop while my iPhone is connected to it!
Not clear what you mean by "getting mobile data to work on my laptop." Do you mean using your phone as a mobile hotspot for your laptop? Did you enable Personal Hotspot in the phone settings. Is hotspot/tethering provisioned in your carrier data plan?
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I plugged in my ipod to recharge it and for some reason, it just stopped and only the apple logo is showing. I may have unplugged it before it was done, not even sure at this point but now only the apple logo and I can't even shut it off. Any ideas of what I can try now? Thanks much.
Have you tried a reset ? Press and hold both the sleep and home buttons for 10 to 15 seconds and see if it then reboots - you won't lose any content, it's the equivalent of a computer reboot. If that doesn't work then you might better help in the iPod forum (this is the iPad forum)
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Hi, ive go an iphone 3gs and im about to sell it, so i wanted to reset the phone, i went into settings and clickes erase iphone and then it turned off and wont turn on now does anyone know what to do. thanks x
http://support.apple.com/kb/HT1414
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Does anyone know what "other" means in the sync summary bar? I have 850mb using storage space in my iphone and can't understand what that is. I have tried to delete everything, restore to factory settings and change the icloud account. Thanks.
Hi there AnthPy,
You may find the troubleshooting steps in the article below helpful.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
-Griff W. -
i have an iphone 4 and after updating it to the ios5 software, it will not allow me to activate nor allow me to leave the setup page. i plugged it into itunes and it is stuck there too... i cannot even restore it. does anyone know what to do?
I have had this same issue but thankfully fixed it. Follow he steps below:
Sync your iPhone with you iTunes therefore your info is backed up. Unplug your phone.
Go to Settings > Reset > Erase All Content and Settings
Once your phone has reset and come back on answer the question until it asks if you want to back up from itunes Click this then plug your phone in.
After everything has sync'd back to your phone everything should work fine.
Hope this helps. -
My IPhone 5c started showing up flashing gray lines after I updated it ***** does anyone know what to do?
Hi RodNando,
If you are getting an issue with the display on your iPhone such as you describe, I would suggest that you troubleshoot using the steps in this article -
iPhone: Hardware troubleshooting
Specifically -
Display image issues
This can include bright or dark pixels, lines in video, or sections of video missing.
Try turning iPhone off and then on again.
Verify the issue is not content related, by viewing different content.
If the image is too dark, adjust the brightness. In General Settings choose Brightness and Wallpaperand slide the slider.
And -
Issue not resolved
My issue is still not resolved. What do I do next?
Contact Apple Support.
Thanks for using Apple Support Communities.
Best,
Brett L -
Hello,everyone.i purchased an iphone 5S from a retailer in my country after coming back to my home i restore this iphone it shows an activation id but i dont know what i have to do now?my apple id does not work in this situation.kindly help me out because it cost me to high and if this is not activated i have to bear a huge loss.i am a loyal customer of apple from a past 5 years.thank you for your cooperation
Yes, this is activation lock. Return the phone for a refund, as it is useless without the activation information of the previous owner.
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MMy new iPhone 5 just blacked out and won't come on. Does anyone know if I will have an issue getting a new phone from Verizon.? I can't even call because I don't have a phone!
Ebony,
Let's see if we can't get this phone working for you! What exactly is happening with the device? Is the screen just out and you can hear that it will still ring, or is the phone completely dead? Please elaborate more on what you are experiencing.
SandyS_VZW
Follow us on Twitter @VZWSupport -
I have an iPhone 5s and i've been noticing that my phone would go into Do Not Disturb mode at night. So I looked under settings, and there was a profile labeled "Consumer Input" and then I noticed DND was set for 10pm-7am. Does anyone know what caused it?
You downloaded a profile from somewhere. If it's not one you want or need, delete it.
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Hello,
I tried to download updates on my IPhone 4 and a message box appeared saying--after it downloaded the updates on my computer--that my firmware file is not compatible. Does anyone know what this means?
Thank youOnly the individual that set the restrictions passcode knows what it is.
If you do not know it or have forgotten it, put the device in DFU mode (google it) and restore as new.
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