After restart or power off and on. total recent apps and data(call,sms history) loosing.

i am using BlackBerry Z10 with 10.3.1. OS. 2-3 times i was tried. when ever i restart my Mobile, i am loosing recent apps and data like call and sms history.
eg. today is 25th Apr 2015. today i was restarted my mobile. after restart data and apps are available which ever i was installed before 3rd Apr 2015.
after 3rd Apr 2015, no call or sms history and apps are not there in my mobile.
this same thing was happened from last 2-3times.
so please do needful for me.

To help me better understand I was wondering if each of you can complete the following?
Go to KB36747 and download BlackBerryFix.zip
Run the tool and confirm that it says ‘The fix is not applicable to this device’
Assuming the tool states the fix was not applied, please complete the following test:
Make and receive 2 or 3 phone calls
Press the Power/Lock key followed by tapping Restart
When the device restarts do you see a blue LED?
After the device restarts, check the Hub and Phone app to identify if the calls made and received during step 1 still appear. Should this calls be missing, please capture logs using the steps below.
Open the Help app
Swipe down from the top of the screen, tap Create Report
Tap Save Log Snapshot
If prompted to upload logs, tap No
After completing these steps, using File Manager on your device go to Documents folder by Logs.
Tap and hold the log file (i.e. bbswltLog-<date>.zip) followed by tapping Share and send it via email to supportforums{at}blackberry.com.
If I can ask, what other type of data disappears? If you create a document using Docs to Go and save it to your device memory, does restarting your device result in document being removed from your device?
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Think of it this way, the iPhone is more of a computer than a phone. It suffers from being a new OS and nobody can deny there are not bugs and memory leaks. The longer left running, the more things start to fail or slow down (I have had the iPhone since day one of original phone and I am just speaking from my experience). Thus I equate it to like when Windows95 came out...not sure of your age or if you remember those days...but back then it was a running joke of how many days you can keep Windows 95 running before you had to reboot. I am sorry to say but the iPhone is the same way right now (but getting better with a few hiccups back during the 2.0 release). So for me, I reboot daily when I leave in the morning and take it off the charger. By doing so I rarely see any lag or problems.
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Go to Home Screen
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http://discussions.apple.com/message.jspa?messageID=5851978#5851978

After restart or power off and on. total recent apps and data(call,sms history) loosing.

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