After restore, itunes and app store crash on launching
I just restored my OS (latest 3.2) due to some problems. Now itunes and app store crash a few seconds after launching. If I'm not connected to internet then they don't crash (but of course they are useless)
What was the problem that caused you to restore? Maybe there is some corruption that is in the backup that is causing the problem. I would try restoring to as-new condition to see if the iPad works all right in that configuration and then determine how to proceed.
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Itunes and app store crashes upon launch.
I installed Version 10.9.2 and I started having this problem. Itunes would crash upon launch, and wouldn't open. Same with app strore. I would appreaciate any help you would offer. Here is the report:
Process: iTunes [1107]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 11.1.5 (11.1.5)
Build Info: iTunes-1115011001005005~2
Code Type: X86-64 (Native)
Parent Process: launchd [155]
Responsible: iTunes [1107]
User ID: 501
PlugIn Path: /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
PlugIn Identifier: com.apple.CommerceKit
PlugIn Version: 1.2.0 (232.6.1)
Date/Time: 2014-04-25 11:52:20.696 -0700
OS Version: Mac OS X 10.9.2 (13C1021)
Report Version: 11
Anonymous UUID: A3C07E76-CC2A-0317-D848-14FFD171B19C
Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (Code Signature Invalid)
Exception Codes: 0x0000000000000032, 0x00007fff79967360
VM Regions Near 0x7fff79967360:
__DATA 00007fff7993a000-00007fff7993c000 [ 8K] rw-/rwx SM=COW /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
--> __DATA 00007fff7993c000-00007fff7996f000 [ 204K] rw-/rwx SM=COW /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
__DATA 00007fff7996f000-00007fff79970000 [ 4K] rw-/rwx SM=COW /usr/lib/system/libsystem_m.dylib
Application Specific Information:
objc_msgSend() selector name: copyWithZone:
Thread 0 Crashed:: iTunes main Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff91f6f091 objc_msgSend + 17
1 libobjc.A.dylib 0x00007fff91f80d06 objc_setProperty_atomic_copy + 38
2 com.apple.CommerceKit 0x00007fff93ce42d5 -[CKStoreClient setClientType:] + 519
3 com.apple.CommerceKit 0x00007fff93ce3bea -[CKStoreClient init] + 61
4 com.apple.CommerceKit 0x00007fff93ce3b98 __31+[CKStoreClient sharedInstance]_block_invoke + 40
5 libdispatch.dylib 0x00007fff90c7f2ad _dispatch_client_callout + 8
6 libdispatch.dylib 0x00007fff90c7f21c dispatch_once_f + 79
7 com.apple.CommerceKit 0x00007fff93ce3b6e +[CKStoreClient sharedInstance] + 46
8 com.apple.iTunes 0x0000000106a8a43e 0x106862000 + 2262078
9 com.apple.iTunes 0x0000000106fc0ca2 0x106862000 + 7728290
10 com.apple.iTunes 0x0000000106fc281f 0x106862000 + 7735327
11 com.apple.iTunes 0x0000000106fc27a7 0x106862000 + 7735207
12 com.apple.CoreFoundation 0x00007fff90bb4e0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
13 com.apple.CoreFoundation 0x00007fff90aa88dd _CFXNotificationPost + 2893
14 com.apple.Foundation 0x00007fff9211a7ba -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
15 com.apple.AppKit 0x00007fff930e4e6e -[NSApplication finishLaunching] + 440
16 com.apple.AppKit 0x00007fff930e4983 -[NSApplication run] + 128
17 com.apple.iTunes 0x000000010716e212 0x106862000 + 9486866
18 com.apple.iTunes 0x0000000106bf2934 0x106862000 + 3737908
Thread 1:
0 libsystem_kernel.dylib 0x00007fff8bfade6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8b49bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8b49efb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8bfae662 kevent64 + 10
1 libdispatch.dylib 0x00007fff90c8143d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff90c81152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8bfade6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8b49bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8b49efb9 start_wqthread + 13
Thread 4:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x00007fff8bfa9a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8bfa8d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff90b08fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff90b085e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff90b07f25 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff90bbd811 CFRunLoopRun + 97
6 com.apple.mobiledevice 0x000000010d558701 __thr_AMRegisterForCallbacks + 217
7 libdispatch.dylib 0x00007fff90c7f2ad _dispatch_client_callout + 8
8 libdispatch.dylib 0x00007fff90c8109e _dispatch_root_queue_drain + 326
9 libdispatch.dylib 0x00007fff90c82193 _dispatch_worker_thread2 + 40
10 libsystem_pthread.dylib 0x00007fff8b49bef8 _pthread_wqthread + 314
11 libsystem_pthread.dylib 0x00007fff8b49efb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8bfa9a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8bfa8d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff90b08fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff90b085e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff90b07f25 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff90bbd811 CFRunLoopRun + 97
6 com.apple.iTunes 0x000000010687d403 0x106862000 + 111619
7 com.apple.iTunes 0x000000010686708d 0x106862000 + 20621
8 libsystem_pthread.dylib 0x00007fff8b49a899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8b49a72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8b49efc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8bfad716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8b49cc3b _pthread_cond_wait + 727
2 com.apple.iTunes 0x00000001068663cb 0x106862000 + 17355
3 com.apple.iTunes 0x0000000106cdcd57 0x106862000 + 4697431
4 com.apple.iTunes 0x0000000106cdd486 0x106862000 + 4699270
5 com.apple.iTunes 0x000000010686708d 0x106862000 + 20621
6 libsystem_pthread.dylib 0x00007fff8b49a899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8b49a72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8b49efc9 thread_start + 13
Thread 7:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8bfad9aa __select + 10
1 com.apple.CoreFoundation 0x00007fff90b54ab3 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x00007fff8b49a899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff8b49a72a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff8b49efc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8bfade6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8b49bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8b49efb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8bfa9a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8bfa8d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff90b08fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff90b085e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff90b07f25 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff90bbd811 CFRunLoopRun + 97
6 com.apple.iTunes 0x0000000106d8e7f0 0x106862000 + 5425136
7 com.apple.iTunes 0x000000010686708d 0x106862000 + 20621
8 libsystem_pthread.dylib 0x00007fff8b49a899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8b49a72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8b49efc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8bfade6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8b49bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8b49efb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00006080002ff180 rcx: 0x0000000000000028 rdx: 0x0000000000000000
rdi: 0x00007fff79967360 rsi: 0x00007fff93b22181 rbp: 0x00007fff5939d4b0 rsp: 0x00007fff5939d478
r8: 0x00007fff799537f0 r9: 0x00007ff688e00000 r10: 0x0000000000000006 r11: 0x00007fff93ce4cd8
r12: 0x00006080002ff180 r13: 0x00007fff5939d8e0 r14: 0x0000000000000028 r15: 0x00007fff91f6f080
rip: 0x00007fff91f6f091 rfl: 0x0000000000010246 cr2: 0x00007fff79967360
Logical CPU: 3
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x106862000 - 0x107f0cff7 com.apple.iTunes (11.1.5 - 11.1.5) <3598851A-8792-30BD-861C-7E5BC8C141B1> /Applications/iTunes.app/Contents/MacOS/iTunes
0x1082eb000 - 0x10836bff7 com.apple.iTunes.iPodUpdater (10.7 - 10.7) <2709E6B0-39E2-3D75-92E3-E9F27C307C4A> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x1083b2000 - 0x1083ddff7 com.apple.avfoundationcf (2.0 - 138.1) <AB1DD559-FD70-39FE-8AE1-632CCA8040A2> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
0x108418000 - 0x108736fe7 com.apple.iad.iAdCore (1.0 - 1) <9E8CC242-A900-3BD1-B044-F07F592B9B3D> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re
0x1087fd000 - 0x108801fff com.apple.agl (3.2.3 - AGL-3.2.3) <1B85306F-D2BF-3FE3-9915-165237B491EB> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x10880c000 - 0x10880ffff com.apple.iPod (1.7 - 20) <9B9FD104-A8EE-3884-8610-B06700AC344E> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x10881c000 - 0x108b48ff7 +libgnsdk_dsp.1.9.5.dylib (1.9.5) <14636B08-4D26-54CA-3EE8-247B2B708AF0> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
0x108b71000 - 0x108ba8ff7 +libgnsdk_musicid.1.9.5.dylib (1.9.5) <C034C2ED-6A46-315F-89C8-8D54A937B255> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
0x108bbd000 - 0x108c93fe7 +libgnsdk_sdkmanager.1.9.5.dylib (1.9.5) <D144E870-FABC-E19E-452E-A33D19595B19> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
0x108cb2000 - 0x108cb4ff7 com.apple.textencoding.unicode (2.6 - 2.6) <0EEF0283-1ACA-3147-89B4-B4E014BFEC52> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x108cb9000 - 0x108cfcff7 +libgnsdk_submit.1.9.5.dylib (1.9.5) <6689251D-098B-0F8D-08CC-785271E98540> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
0x108ecf000 - 0x108ed3ffd com.apple.audio.AppleHDAHALPlugIn (2.6.0 - 2.6.0f1) <82D2F703-F961-3298-B06F-14B772D23C7B> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x108fb5000 - 0x108fb8ffa libCGXType.A.dylib (599.21.1) <0F364FEE-105D-329D-B823-082AA45E6AFD> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x1092cb000 - 0x1092d3ff3 libCGCMS.A.dylib (599.21.1) <84C6C6F3-AD75-3120-A86F-8AE1005A0ECE> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x1094d0000 - 0x10a245fff com.apple.CoreFP (2.5.16 - 2.5.16) <1C390A93-4187-37E7-8A7E-4417876F069B> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
0x10d11d000 - 0x10d251ff7 com.apple.CoreADI (1.34.0 - 1.34.0) <33B6ECA7-680E-3517-A1C1-9785BA022516> /System/Library/PrivateFrameworks/CoreADI.framework/CoreADI
0x10d258000 - 0x10d429fff com.apple.audio.units.Components (1.10 - 1.10) <7AB53801-51BD-347E-B267-BCF71C15C023> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x10d4d3000 - 0x10d5c4ff7 com.apple.mobiledevice (710.5 - 710.5) <C250816A-3B97-329D-9F6B-38DACA981CED> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x10d629000 - 0x10d81ffff com.apple.audio.codecs.Components (4.0 - 4.0) <604485EE-4446-308F-9460-0A6CE9C2D98C> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x112525000 - 0x11252bff7 com.apple.BookKit (1.0.1 - 158) <34C7F87F-63B6-3E53-A7B1-8A6656405F41> /System/Library/PrivateFrameworks/BookKit.framework/BookKit
0x7fff69e33000 - 0x7fff69e66817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
0x7fff8758d000 - 0x7fff8759eff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
0x7fff8759f000 - 0x7fff875a6fff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff875a7000 - 0x7fff875f2fff com.apple.ImageCaptureCore (5.0 - 5.0) <F529EDDC-E2F5-30CA-9938-AF23296B5C5B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff875f3000 - 0x7fff87638ffe com.apple.HIServices (1.22 - 467.2) <B7FCF008-C241-3862-BC63-E6EF4006A6E4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff87639000 - 0x7fff87643ff7 libcsfde.dylib (380) <3A54B430-EC05-3DE9-86C3-00C1BEAC7F9B> /usr/lib/libcsfde.dylib
0x7fff87875000 - 0x7fff87997ff1 com.apple.avfoundation (2.0 - 651.12) <5261E6EA-7476-32B2-A12A-D42598A9B2EA> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff87998000 - 0x7fff879ddfff libcurl.4.dylib (78.92.2) <548E2D61-103F-3737-9C7C-0C26246CD4C8> /usr/lib/libcurl.4.dylib
0x7fff87a3d000 - 0x7fff87a58ff7 libPng.dylib (1042.2) <103F76EB-0FB7-320E-822F-53483CCB7299> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff87a59000 - 0x7fff87a67fff com.apple.CommerceCore (1.0 - 42) <ACC2CE3A-913A-39E0-8344-B76F8F694EF5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff87a92000 - 0x7fff87a94fff com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x7fff87a95000 - 0x7fff87aacfff com.apple.PackageKit.PackageUIKit (3.0 - 332) <419D2A01-3A7A-3EB4-B4E5-55DEEB786572> /System/Library/PrivateFrameworks/PackageKit.framework/Frameworks/PackageUIKit. framework/Versions/A/PackageUIKit
0x7fff87d4f000 - 0x7fff87d9dfff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x7fff87e58000 - 0x7fff87e69ff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
0x7fff87e86000 - 0x7fff87e9cfff com.apple.CoreMediaAuthoring (2.2 - 947) <B01FBACC-DDD5-30A8-BCCF-57CE24ABA329> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff87f29000 - 0x7fff87f58fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff87f59000 - 0x7fff87fc8ff1 com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff87fd0000 - 0x7fff880b7ff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
0x7fff880b8000 - 0x7fff880bdfff libmacho.dylib (845) <1D2910DF-C036-3A82-A3FD-44FF73B5FF9B> /usr/lib/system/libmacho.dylib
0x7fff880cb000 - 0x7fff880cdfff libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7fff880ce000 - 0x7fff880d3ff7 com.apple.MediaAccessibility (1.0 - 43) <D309D83D-5FAE-37A4-85ED-FFBDA8B66B82> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
0x7fff8818a000 - 0x7fff8856bffe libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff88575000 - 0x7fff88590ff7 libsystem_malloc.dylib (23.10.1) <A695B4E4-38E9-332E-A772-29D31E3F1385> /usr/lib/system/libsystem_malloc.dylib
0x7fff88591000 - 0x7fff885c0ff9 com.apple.GSS (4.0 - 2.0) <1B71A3E1-E31D-32CC-A733-ED155CC4A6A2> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff88611000 - 0x7fff88691fff com.apple.CoreSymbolication (3.0 - 141) <B018335C-698B-3F87-AF1C-6115C4FA8954> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff88693000 - 0x7fff8893dff5 com.apple.HIToolbox (2.1 - 697.4) <DF5635DD-C255-3A8E-8B49-F6D2FB61FF95> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff88980000 - 0x7fff889cdfff com.apple.AppleVAFramework (5.0.27 - 5.0.27) <D01B7D87-4BDC-3E48-A79B-951D05075F9D> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff889ce000 - 0x7fff88a1bff2 com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff88a1c000 - 0x7fff88bb8ff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff88bb9000 - 0x7fff88bc6ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x7fff88bc7000 - 0x7fff88bcbfff com.apple.ServerInformation (2.0 - 1) <85F3EFCA-246B-30A1-8757-ECC97533D38D> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x7fff88bf3000 - 0x7fff88c6afff com.apple.CoreServices.OSServices (600.4 - 600.4) <36B2B009-C35E-3F21-824E-E0D00E7808C7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff88cd7000 - 0x7fff88dbbfff com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff88dbc000 - 0x7fff88dc0ff7 libheimdal-asn1.dylib (323.92.1) <CAE21FFF-5763-399C-B7C5-EEBFFEEF2242> /usr/lib/libheimdal-asn1.dylib
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0x7fff94f07000 - 0x7fff94f14ff4 com.apple.Librarian (1.2 -Hi elifyilmaz,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with your recent iTunes installation:
Troubleshooting iTunes installation on Mac OS X
http://support.apple.com/kb/ht2311
I hope this information helps ....
- Judy -
ITunes and App Store not connecting with Apple id after iOS 8
After updating to iOS 8.0.2, I have tried updating apps and buying music but nothing happens on my iPhone 5 or my iPad. Can someone help with this? All it shows it the rotating circle saying it's looking or working or whatever but even after logging in with the Apple id nothing works. I can connect my phone to the computer and things update but still shows on phone/iPad after that I still need to update apps.
Hi ,
Welcome to the Apple Support Communities!
I am sorry to hear that you cannot connect to or download from the iTunes and App Stores. There are some very good troubleshooting steps that I would recommend in this situation. Please follow the steps and information in the article below.
Can't connect to the iTunes Store
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a great day,
Joe -
TS1368 I could not connect to iTunes and App Store after I downloaded ios6 in ipad2
I could not connect to iTunes and App Store after I downloaded ios6 in ipad2
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
How to change iTunes and App Store back to English after ios6 update..all Spanish
How to change my iTunes and App Store back to English after update, I am in Spain and both have gone to Spanish.
See > Change your iTunes Store country
Here > http://support.apple.com/kb/HT1311 -
Ipad mini, after ios7 upgrade if turn off the mobile data, my carrier gets turned off and wifi doesnt work at all. Its slow and app store crashes everytime. Help me to gowngrade to ios6. This really *****.
Tap Settings > General > Reset > Reset All Settings
Then restart your iPad.
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, then swipe the slider to power off.
Then press and hold the Sleep/Wake button until the Apple logo appears.
Downgrading is not an option for an iOS device. -
Cant access both iTunes and App Store with new iPad after iOS 6 update. Help, anyone?
I cant seem to access both iTunes and App Store. Tried rebooting, changing dates ahead by months, etc. no success. Anyone?
hi, before reboot of router and iPad, i tried downloading an app in iTunes via PC and synced it to the device. that worked. has it still anything to do with servers?
then i reboot the router and iPad, tried lauching App Store, still no success. -
ITunes and App store access after changing Apple ID.
Having changed country of residence recently, I changed my Apple ID. However, the old ID continues to come up on my iPad and asks me for my password. The ID has been closed and it will not accept either my old password or my new password under the new ID. It does work on my PC under the new Apple Id, but I cannot access, download or update any apps etc on my iPad.
When attempting to access the Apps Store it constantly comes up with a log-in using my old ID and will not et me change that ID. If I try to change the password using "Forgot password", it simply will not recognise the old ID as being a valid ID. The email address for the old ID is no longer valid or in use and that is why I chnaged my Apple ID rather than setting up a new ID.
Any help greatly appreciated
Old SilvaHi ,
Welcome to the Apple Support Communities!
I am sorry to hear that you cannot connect to or download from the iTunes and App Stores. There are some very good troubleshooting steps that I would recommend in this situation. Please follow the steps and information in the article below.
Can't connect to the iTunes Store
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a great day,
Joe -
ITunes and App Store icons gone from home screen
The iTunes and App Store icons have disappeared from my home screen (and no...I did not inadvertently delete them). Any ideas on how to restore them (and the links)? Thanks...
"You can't delete them anyway, but you could have moved them to another screen. "
Try looking at home screen number 2 (drag across to it or click the little silver ball at the bottom) -
Itunes and App Store buttons disappeared
How do I restore the Itunes and App Store buttons?
Oh I got it. The parental restrictions were blocking the buttons.
-
TS1702 iPad iTunes and app store closes
I have a iPad 1 and iTunes and app store closes after 5 min of use. Have closed all apps. Powered off and performed reset updates are current . Need help please
Hey Carly!
It sounds like you are experiencing an issue with connecting to the iTunes Store. We have an article that addresses this issue, and it can be found here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Specifically, these are the steps for troubleshooting this issue on your iPad:
Troubleshooting on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to 3G, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
Try resetting (turning off and then on again) your Wi-Fi router
If the issue persists, see troubleshooting Wi-Fi networks and connections.
Note: All iPhone, and iPod touch models support 802.11b/g Wi-Fi networks. In addition, iPhone 4, and iPod touch (4th generation) support 802.11n Wi-Fi networks (2.4 GHz only).
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
I can't Sign in to the iTunes and App Store since I update to iOS 7
I can't Sign in to the iTunes and App Store since i update to iOS 7 with my iphone 4s. I try in settings iTunes & App Store with my Apple ID and Password and still can't Sing In
Same issue. Since last update (a few days ago), acces to itunes account failed very often.
- Music iTunes Match doesn't work anymore because it cannot log.
- Renting video often failed because it cannot "verify authorization".
I tried already several restart, reinitialize, restore... all without improvement.
PS: of course my apple account is working fine with other devices. This issue concerns only Apple TV. -
My itunes and app store apps to download apps is missing-
Switpe through your screens, might find them that way or go to the Home screen, swipe left. Use the search field to type in iTunes or App Store.
If you found the app icons, connect your iPhone to your computer, launch iTunes. Select the iPhone under Devices then select the Apps tab.
You can drag and drop the apps to any screen you want then click Sync.
If you can't locate the apps, restore your iPhone.
iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software -
I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud? I plan on getting rid of my old email address which is my old Apple ID so how is that going to work?
Same question Wish someone had replied!
I changed my Apple ID to my new email and now cannot find any way to access icloud. Unfortunately I had allowed icloud to hijack my airbook files, so of course I am afraid I will lose them tomorrow when I exchange my iphone for a new one and cannot keep an icloud account i cannot access. What a poor sync system! Really atypical for apple! -
My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!
The recommended solution for most families is to share the same Apple ID for iTunes and App Store purchases, so you can share your purchases, but us different IDs for iMessage, FaceTime and iCloud. With this arrangement, each person can automatically download purchases made on the shared ID (by turning this feature on in Settings>iTunes & App Stores), while keeping their FaceTime calls, text messages and iCloud data (including photo stream) separated. There is no requirement that the ID you use for purchasing be the same as the ID you use for these other services.
This article: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/.
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