After running update, itunes store won't open and then itunes closes

I have tried reinstalling and changing some settings as advised on other forums. The last couple of updates have all gone badly with me investing hours in repairs. If I didn't have an IPhone I would have already abandoned itunes - but I am stuck.  I am at 5 hours of wasted time on this one issue. Please help!
Here is the info from my computer:
Problem signature:
  Problem Event Name:          BEX
  Application Name:          iTunes.exe
  Application Version:          10.5.2.11
  Application Timestamp:          4ee0844d
  Fault Module Name:          MSVCR80.dll
  Fault Module Version:          8.0.50727.6195
  Fault Module Timestamp:          4dcddbf3
  Exception Offset:          00026b72
  Exception Code:          c000000d
  Exception Data:          00000000
  OS Version:          6.1.7601.2.1.0.256.48
  Locale ID:          1033
  Additional Information 1:          898e
  Additional Information 2:          898e26c3db74dcd51af7432eeb771a80
  Additional Information 3:          c87d
  Additional Information 4:          c87d5e3c827baf7f73becf484eae2011

I went into the admin log in for my computer and changed the "Data Execution Prevention" setting to "turn on DEP for all programs" which now allows my admin log in to get to the itunes store - but I cannot open it on other log ins - which is where all my music is stored. Additionally, I do not have the option of changing my DEP settings on my non-admin log ins. The real frustration here is that everything worked FINE before the update. Any ideas on how to fix this?

Similar Messages

  • My iTunes Store app will open and then immediately close after I tap on it like it is stuck and then shuts off. Any suggestions on how to fix this?

    I appreciate any feedback to fix this issue.

    THIS is happening to me too and i have dione all the things ive see to do on line nothing is working

  • Any ideas on how to fix ipad after the new iOS 7 update? My battery will not charge, my ipad is hot to the touch, the iTunes Store won't open, and my messages on Facebook aren't showing up when I chat and pintrest won't pin to my boards.

    Any ideas on how to fix ipad after the new iOS 7 update? My battery will not charge, my ipad is hot to the touch, the iTunes Store won't open, and my messages on Facebook aren't showing up when I chat and pintrest won't pin to my boards.

    If you have all your music on the cmputer then i would connect up my phone uncheck the Sync Music option and apply.
    This should take all the music off your phone .Then you can resync the music back on to it.
    If this doesn't work maybe a restore to factory settings and start from scratch is the way to go

  • My itunes store won't open and i don't know what to do.

    please help!

    Hi...
    My itunes store won't open
    Try reinstalling iTunes >  http://www.apple.com/itunes/
    And try here >  Can't connect to the iTunes Store
    edited by:  cs

  • ITunes store won't open and iPod won't sync after I updated to 10.5 on Windows 7

    So I recently upgraded iTunes to 10.5 on my Windows 7 running PC and the minute I did that the store would no longer open up.  I get the "accessing" bar and it moves about halfway and then stops and disappears, then leaves my screen with a bunch of boxes and blue links instead of album pictures and what not (and the links don't work either).  I also tried to sync my iPod and this will not work either.  It goes through the "preparing to sync" mode and then makes it to "step 2 of 4" and freezes just after starting that, never to start again.  I've even left it running for hours while I went to sleep or to work just to see if it would kick into gear but the bar never moves again.  I've already configured the firewall to accept iTunes and I've done the whole uninstall/reinstall bit about 10 times, all to no avail.  I've tried moving back down to iTunes 10.4.1 and it works great, except that my iPod already got the update for 10.5 to go through so it will no longer work with iTunes 10.4.  I've been talking to a Tech guy for the past 2 weeks and we have tried a ton of things and nothing works, so if any of you out there have a solution please PLEASE help.  This is really driving me insane.

    I have had the exact same problem since allowing the 10.5 version of itunes to update on my computer. I spent over 1 hour on the phone with the apple support team, and they couldn't fix it. After they couldn't fix it, they tried to blame my  Norton 360 security, even though I tried to explain to them that it is a Windows error, and it even happened after I deinstalled the security software. (and yes, disabled the Windows firewall.) I ended up deinstalling all apple programs, quicktime, bonjour, and itunes from my computer. I then googled "itunes apps. downloads" and found a website where I could download the previous version of itune for free. it's not ideal, but I was stuck in a situation where I couldn't use my ipod at all. I can survive like this until Apple realizes that we're not all crazy, and fixes the problem.

  • ITunes Store won't open and iTunes goes incredibly slow when i connect my iPod

    Hadn't used iTunes for a while until a few weeks ago. Updated it but now when i try to open the iTunes Store the loading bar gets less than halfway before it gives up and just goes to a blank screen with "iTunes Store" written on it. Also when i connect my iPod it shows up under devices but if i try to click on it everything just goes really slow, no matter how long i leave it it won't bring up the page showing the details of my iPod. I emailed the support people about it but they've been no help at all so far, just wondering if anyone had any advice.

    I also have the same problem except when you sync your iPod part. I also just see a blank screen on iTunes Store, even on the home page even if my connection is good. I just had this problem after I updated my Java program on my laptop (because they just released an updated version) so went updated mine. Since then, I only see a blank screen on iTunes, but when you search for a certain app for a game, it will show as normal, but when you go to the Apps tab and scroll down and click Games, it will load up but will only give you a blank screen. What's going on? Please have this fixed ASAP.

  • ITunes Store won't open and closes whole of iTunes.

    For a while now, whenever I click to go onto the iTunes store from iTunes itself, a window pops up saying itunes has stopped working correctly and it's being closed.
    First I repaired iTunes, which didn't work, then I uninstalled and reinstalled, still nothing works. I waited until an update and still no fix.
    It loads halfway, and then the message pops up.
    I can't seem to find someone with the same problem or a solution anywhere and any help would be much appreciated.
    Thank you!

    For a while now, whenever I click to go onto the iTunes store from iTunes itself, a window pops up saying itunes has stopped working correctly and it's being closed.
    Do you have a Radeon-based video card or display adaptor in the PC?
    If so have you worked through the following document in the course of your troubleshooting to date?
    [iTunes for Windows: System restarts, blue screen, or quits unexpectedly when accessing iTunes Store|http://support.apple.com/kb/TS3441]

  • My iTunes store won't open, what do I do?

    Everytime I try to open my iTunes store it just brings up a black page, how do I fix it?

    Hi...
    My itunes store won't open
    Try reinstalling iTunes >  http://www.apple.com/itunes/
    And try here >  Can't connect to the iTunes Store
    edited by:  cs

  • After upgrading my iphone 5 to IOS 7, the iTunes Store won't open. Is there a fix for this?

    After upgrading my iphone 5 to IOS 7, the iTunes Store won't open. Is there a fix for this?

    I had the same thing yesterday. After google gave me nothing and after I was sure my phone had enough charge to restart, I did a reset on my phone...
    Holding down the Power button, volume button and selector button on the front - for about 30 secs (or untill I knew the beeping had stopped).
    I cant remember if I then restarted it or it it restarted itself, but now its back to normal! No memory loss from the phone either.
    Freeked me out as its a new iphone 4s but glad to have it back! Without having to take it to get fixed by a pro.
    Hope that helps

  • Ibooks and itunes store won't open on my ipod after ios7

    So after I downloaded io7, itunes store won't open, nor will the ibooks.  Any suggestions?

    For iTunes:
    http://www.digitaltrends.com/mobile/ios-7-problems/
    For iBooks:
    iOS: Troubleshooting applications purchased from the App Store
    Restore from backup. See:
    iOS: How to back up              
    Restore to factory settings/new iPod

  • TS1717 itunes store won't open to matter what I do! HELP how do I fix this?

    Ever since I got a new computer with windows 7 my itunes store would not open, so I couldn't buy anything and more importantly I couldn't get updates.
    It claimed there was something wrong with my internet connection, but there's nothing wrong with the wifi connection.
    a blank screen with 'itunes store' on it is all I get when I try to get to the itunes store.
    It hasn't updated with ANY of the ios updates for my phone hasn't been updated in over a year.
    I reset my phone a few nights ago to get rid of old photos and videos so I could just get new ones instead of manually going and deleteing them all, but now it won't connect to my itunes. So I can't sync it and get my phone back to use.
    It's just show a blank screen that says 'iphone'. I don't know why it won't connect or is rejecting our wifi signal or whatever crap is preventing it from loading properly if at all.
    I have tried running it in safe mode, making a new account, turning off the firewall, uninstalling then reinstalling itunes, getting another drive,
    going command prompt and typing in one thing (says it worked, but itunes still wouldn't open) and another thing (again still wouldn't open/load itunes store at all)
    and several more things, if I click itunes store the bar will say "accessing itunes store" but not matter how long I wait or how many times I try it never accesses or opens or loads the store.
    I use my phone a lot, for working and personal family whatnots, and daily tasks, but since itunes store won't connect and it can't get any connection my phone is unusable, the only thing I can do with it is call emergency numbers.
    what am I supposed to do?

    a blank screen with 'itunes store' on it is all I get when I try to get to the itunes store.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • HT1689 The iTunes Store won't open on my iPod, what happened?

    My iTunes Store won't open. When it is clicked, it just flashes back to the home screen. I restarted it and turned it off and back on, but nothing helped. This all started after I upgraded to iOS 7.

    Try This...
    Close All Open Apps...  Sign Out of your Account... Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    If no joy...
    Reset all settings
    Settings > General > Reset > Reset all Settings.
    This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings.

  • Itunes store won't open.  It tries and then stops. no error messages. I've reinstalled and same thing happens. any ideas?

    itunes store won't open.  It tries and then stops. no error messages. I've reinstalled and same thing happens. any ideas?

    Hi Guys:-
    If this SAME problems is effecting us all then suspect its not IPS problem as we all get problem at 995.6MB.
    I would think that there is some kind of software conflict.  If we all having this problem just think of how many users have the same but are not on this discussion board, bet you its 100s and 100s.
    Not possible for me to visit store now but will monitor your responce's. 
    Good luck guys, lets make um give us a fix:- I will call them tomorrow and see what they say:-  should point support to this Discussion page and they can answer us !
    Cheers and good luck also

  • HT1925 I am trying to open Itunes after an upgrade to itunes--it won't open and now says MSVCR80.dll is missimng.  Where do I get this missing DLL.  Also says Error 7 when trying to open (windows error 126)?? I am on Windows 7 if that matters.Help please

    I am trying to open Itunes after an upgrade to itunes--it won't open and now says MSVCR80.dll is missimng.  Where do I get this missing DLL.  Also says Error 7 when trying to open (windows error 126)?? I am on Windows 7 if that matters.Help please

    See the user tip: https://discussions.apple.com/docs/DOC-6562 for the most complete information.

  • My iTunes Store won't open

    My iTunes store won't open. And I keep getting pop-up windows saying they can't identify the server (there are 4 different servers that pop up)
    I am unable to reset my cache also.  Thanks.

    Hi there,
    I would recommend taking a look at some of the troubleshooting steps found in the article below.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    -Griff W.

Maybe you are looking for