After Sale Service

My father purchased hp mini 210-1085TU, serial number- {Removed for privacy}, product- wk946pa#acj. We are not satisfied with the after sale service. There was a problm related to fan twice in warranty period but we overcame the problem and wanted an extended warranty as the same problem occurred twice. But to our astonishment we were denied and were told that the company is not offering any such warranty. As our warranty period expired the same problem occurred again and now the company is offering an extended warranty but only to those who are in warranty period. Had our product been in an extended warranty period we would have paid much less amout than what we need to pay now. This shows an improper planning in this organization which affects the customer badly.  I would be highly obliged if the company consider’s our problem and give us an extended warranty.
Operating System: Windows 7(32 bit)

Hi
After sales service is dealt with a module called Customer Service.
Once the faulty material comes back, a notification is created and either the material is repaired inhouse or is sent to a vendor for repair. A service order is created for the same referring to a PR (if sent to external vendor).
To replace the material to the customer, a sales order is created referring to the notification and subsequent delivery. There is no billing in this case.
Reward points if above info helps.
Regards

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    Of course you aren't explaining what your device issue is, you're just here to complain.
    THIS is a Community Support Forum, meaning user-to-user assistance. We enjoy helping users. If you have a complaint, you're in the wrong place. If you need assistance, many many knowledgeable users are here to HAPPILY help you out.
    And turn off your ALL CAPS key... at least attempt to be appear friendly rather than than shouting at us. Thanks!
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  • If i buy an unlocked iphone 4s in the usa will it work in Australia? and will the warranty be valid in astralia as i have been told that apple have a world wide after sales service but also been told warranties are only valid in the country of purchase

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  • Horrible after sales service in India- exorbitant spare costs

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    Hi Bijoy,
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  • Horrible after sales service in India

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    Hi Bijoy,
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    Best Regards
    Shiva Kumar
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    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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  • Configure after sales service product

    hello gurus,
    can somebody guide me how to configure after sales service of a product sold say for eg truck and i  want to know how do we connect the same with the order delivered.
    specific and detailed write up would be better for an understanding perspective,
    somebody reply/help
    thanks
    Message was edited by:
            varada rajan
    Message was edited by:
            varada rajan

    Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
    If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    If you have other questions and concerns about using the forum, please feel free to send me a private message.
    OrnahP
    HP Support Forums Moderator
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  • After Sales Service of HP - leading to garbage

    I have purchased a Laptop in Feb,2013 and suddenly, it stopped working. I have louge complaint against it by more than 18 days. They are still solving it but no initiative from their side. I am continuously follow them but customer care put my call on hold for more than 30 mins and after that they cut my call. It has happned twice in a day. As we are professional and required informations from my laptop urgently, they are taking it very lightly. If they dnt want to give after sales service then specify clearly at the time of sales. Company doesnt have value to money time and customer's urgency.
    We will never suggest any one to buy hp. Just disgusting and so rude personnel.
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    Secondly, They told me to call engineer directly and request him to come on sight. Wow, Now customers has to trace engineers also. Isnt it their duty to send engineers on sight and on time????
    How pathetically you guys are running your company...!!!!!!
    so big name and no parts in stock for 20 days?????!!!!!!!!! R u kidding customers??????? waiting for half an hour on customer care line???? shortage of manpower??? Chasing to engineers by customers????? company is paying ppl or not????? Is this sign of bankrupcy?????

    Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
    If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    If you have other questions and concerns about using the forum, please feel free to send me a private message.
    OrnahP
    HP Support Forums Moderator
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     When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
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  • After sale service scenario

    Hi experts,
    CS is not configured. In SD, is it proper to handle the business below? Or, any other better solutions?
    Scenario: ABC company sells their mobile phone components to BBB customer. BBB provides end-customers with maintenace service of mobile phone. After providing service, BBB returns the components from end-customer to ABC. ABC returns the money to BBB, depending on how many components are used. Meanwhile, ABC pays BBB for service fee. 
    Solutions:
    1. Use normal sales recycle (sales order, delivery, etc.)  to reflect selling business.
    2. Use normal sales return to reflect returns business.
    3. Financial department directly make A/P for BBB (service fee).
    Special scenario: BBB returns the components to ABC for maintenace. After maintenance, ABC returns the well-repared components or another new components to BBB. If it's whithin the quality guarantee period, no need payment.
    Solutions:
    A. For return old components, use consignment orders (consider BBB as vendor) in purchasing.
    B. For return new components, use sales returns to reflect returns business, sales recycle to reflect new delivery to BBB.

    Cathy,
    The following are the rough idea on your requirement.
    Scenario: ABC company sells their mobile phone components to BBB customer. BBB provides end-customers with maintenace service of mobile phone. After providing service, BBB returns the components from end-customer to ABC. ABC returns the money to BBB, depending on how many components are used. Meanwhile, ABC pays BBB for service fee.
    Solutions:
    1. Use normal sales recycle (sales order, delivery, etc.) to reflect selling business.
    Case a: you are billing all the devices to BBB, it is ok.
    Case b: If you are billing only the qty of  devices sold to the End customer, it is good to use Consign process Fill up, Pick up, Issue, Return processes.
    2. Use normal sales return to reflect returns business.
    Case a: you are billing all the devices to BBB, it is ok.
    Case b: If you are billing only the qty of  devices sold to the End customer, it is good to use Consign process Fill up, Pick up, Issue, Return processes.
    3. Financial department directly make A/P for BBB (service fee).
    +Case a: ABC not interested to capture the cost of repairs (labor + materials) during the transaction, Enter a sales line item with Service material with Pricings and bill as in normal sales cycle+
    Case b: ABC interested to capture the cost of repair, go for Return Repair process
    Special scenario: BBB returns the components to ABC for maintenace. After maintenance, ABC returns the well-repared components or another new components to BBB. If it's whithin the quality guarantee period, no need payment.
    Solutions:
    A. For return old components, use consignment orders (consider BBB as vendor) in purchasing.
    B. For return new components, use sales returns to reflect returns business, sales recycle to reflect new delivery to BBB.
    Copy and change the order type RAS (without service order in back ground), with Repair procedure replacement for your requirement . Enable the QM to the materials, get the return materials in the Quality stock. UD of QM may be repairable / scrapped.
    If it is repairable repair and send the material back to BBB. If Scrapped, replace with new material.
    Revert it if you need clarifications.
    Babu

  • HP COMPUTERS WORST AFTER SALES SERVICE

    This is to inform that not only your  dealers cheat people by giving wrong information about HP product to sell HP products but your customer care service is even worst. Today I got a call from your Customer Relations Case Manager [Personal Information Removed]  regarding my complain for HP SLATEBOOK X2 POOR BATTERY LIFE She is telling me that nothing can be done about your complain. SHE called me at 2:43 pm on 25/9/2013 and told me now nothing can be done about this now you also know that no tablet can give 12 to 14 hrs of battery backup. Then after argueing with her about the misleading information given to me by HP dealer   TECHSMART SYSTEMS PVT.LTD SALES OFFICE   about the battery back [Personal Information Removed] told me that has the dealer given me in writing that the tablet would give me 12 to 14hrs of battery backup or given me any specs sheet regarding this I said no but I am sure of this that their salesman said sir I can confirm you that the tablet will give you between 12 to 14 hrs of battery backup. I also told her that good battery back is the main criteria for me to buy the HP SLATEBBOK X2 tablet. Then she told me sorry sir we cannot do anything about this now and put my phone on hold and 2 to 3 mins disconnected my phone.
      This is really very nice on HP COMPUTERS behalf how they treat  their customers complain by doing these things calling them and telling them that nothing can be done about their complain and putting their phone on hold.

    Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
    If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    If you have other questions and concerns about using the forum, please feel free to send me a private message.
    OrnahP
    HP Support Forums Moderator
     Clicking the "Kudos Star" to the left is a great way to say thanks!
     When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
    Rules of Participation

  • After sales service of an equipment ?

    hi
    after i have repaired the customer equipment and as far as the receiving  money from the customer
    is concerned should i creat debit memo and billing document.i could not understand the difference
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                                                                                    regards
                                                                                    sanjay

    Hi
    A debit memo request is a sales document used in complaints processing to request debit for a customer
    You do some service to the customer, and you want to bill the customer... you are creating the debit memo...It is created by the service guy or Sales person...
    Billing documents are created by the FI person, since the billing documents will have accounting doc and controlling doc.. will show to which G/L account the cost has been posted...
    - Pithan

  • After Sales Service

    All SAP Gurus,
    We have sold certain product to a customer.
    At customer's site, customer discovered some defects in the product.
    Now, we need to rectify those defects.
    For this, we need to take certain instruments (e.g. Welding Machine), and certain consumables (e. g. Welding Rods) to customer's site.
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    Please suggest,
    Regards,

    Dear Rajan,
    Consignment process is used when you send stock to a client which will not be invoiced until such time the customer uses it, i.e. the stock is at the customer site but it still belongs to you and you still have to account for it.
    What Rajesh is mentioning is that there is a SAP standard process to address this business scenario and that is the repair process within the module Customer Services (Plant Maintenance).
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  • Worst After Sales Services

    Hi
    Lenovo 
    I am satinder jeet singh bal from amritsar punjab india. 
    Unfortunately Bought a new lenovo smartphone S720 on 28 September ordered via Snapdeal whose invoice number 480C5B/13-14/3565 .
     Model - S720 LENOVO
    My friends warn me not buy Lenovo Products. But i ignore everyone suggestions and warnings and bought  S720 LENOVO .
    After 10 days of buying this phone headphone stop working. 
    2 Service centers in our location having Bathroom size area with only 1 chair and 1 table and one non working computer. 
    None of the service center have on support service. Today its more than a week none of service center even register my complaint in system and provide me compalint number. 
    On your website there is space where a message is written if you have any problem contact directly Our MD Mr. Amar Babu email at [email protected] 
    I also mailed him but no response even after 4 days. 
    Where are my Mr. MD babu wake up. See what the hell going on. !
    I call on customer care  No satisfactory answer they saying visit our service center. 
    Service center saying nothing in our hand. 
    I suggest for good sake never ever buy any Lenovo Product. 
    Even i am going to start a wake up call campaing on social media say no to lenovo products. 
    Zero service center support. 

    [email protected] [email protected]
    If the phone is under warranty & you are being harrased, send a notice to the customer care
    Moderator note; post edited in accordance with the Forum Rules

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