After successful download, Serial number is valid, but qualifying product could not be found on computer

Successful download of 2nd copy of Acrobat XI Pro to use on Surface Pro. After download error message - Serial Number you provided is valid, but a qualifying product could not be found on this computer. Wants me to select product and enter serial number, but drop down list of products does not include Acrobat XI Pro and just putting in the serial number does not allow you to "next".

Hi Candace,
The dropdown list does not include Acrobat 11 Pro as it is the current product and you have to select the older product you owned prior to purchasing A11 Pro.
Regards,
Rave

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    Here are Adobe pages for downloading CS6, CS5, and CS4:
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    http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
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    http://forums.adobe.com/message/5418120#5418120
    http://prodesigntools.com/tag/ddl
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  • Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down m

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  • After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer."  What I'm, trying to do is

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    I re-downloaded CS6 after cleaning my computer and when I enter the Serial Number I get this message "Serial Number you provided is valid, but a qualifying product could not be found on this computer". From other posts I saw that someone contacted support but I can't find a number anywhere that I can call. Hoping someone can help me ASAP due to these programs being essential for my business.

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  • I receive message "Serial number you provided is valid, but a qualifying product could not be found on this computer" when I try and install Acrobat XI Standard

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    I am trying to activate our adobe in-design and we are getting a message "serial number you provided is valid but a qualifying product could not be found on this computer"

    Hi there!
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  • Installed Xl Pro but get message Serial Number you provided is valid, but a qualifying product could not be found on this computer

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  • 'Serial Number you have provided is valid, but a qualifying product could not be found on this computer`?

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  • I am upgrading form Adobe Premiere CS5.5 to CS6 but its says a qualifying product could not be found

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    Hi jalexanderaradc,
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    Please refer : Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
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    Atul Saini

  • I got my Photoshop CS6 to the Installer and once it has me put in my serial number, it is telling me "The serial number you provided is valid, but a qualifying product could not be found on this computer.

    Isn't that the whole point? Aren't I trying to download and install photoshop CS6? I don't understand this. Can someone PLEASE help me install this damn thing?? I unzipped it all, and attempted to install. I got my serial number from my account online. What am I doing wrong?
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    your cs6 serial number is an upgrade from a previous version.  after entering your cs6 serial number you should be prompted for the previous version's serial number.
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