After successful execution from test lab,status is showing as not completed

We need you help in resolving an ALM Issue. 
After successful execution from test lab the Automatic Runner popup  shows as the test execution status as "Passed" ,But after closing the Automatic Runner popup  window the Tesl lab execution status is not updated and it shows as "not completed". Can you please look into this issue and provide the resolution...
We Would appreciate for your valuable support.
Before closing the Automatic Runner popup,Runner popupStatus:.
After closing the Automatic Runner popup  window the Tesl lab execution status:

The issue was related to Note 959209

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