After successfully installing premiere&elements 12, both programs abort after signing in. Fix pls?

After successfully installing premiere&elements 12, both programs abort after signing in with correct login & password. How can I fix it?

Moving this discussion to the Photoshop Elements forum. 
M.Angela are you able to log into http://www.adobe.com/ successfully?  Also which operating system are you using?

Similar Messages

  • How do I install Premiere Elements 9 on my iMac?

    I cannot install Premiere Elements 9 on my new iMac from the DVDs I own and successfully used to install Premiere Elements 9 on my old PC with Windows 7.  The DVD auto-ejects and I get 5 warnings ("WARNING; Payload cannot be installed due to dependent operation failure") and 16 error messages of various cryptic content.
    I successfully installed Photoshop Elements 9 from the second DVD.  Note that the installation process for Premiere Elements 9  did not request a serial number.

    Bob
    Disc 2 Mac. This is Premiere Elements 9 Mac Content and does not require or ask for a serial number. As I have said, you do not install the Premiere Elements 9 Mac Content until after you have installed Premiere Elements 9 Mac program from Disc 1 Mac. If you have not installed the Premiere Elements 9 Mac program, you do not install Premiere Elements 9 Mac Content yet.
    Both Photoshop Elements 9 Mac and Premiere Elements 9 Mac programs are installed from Disc 1 Mac, one at a time and each have its own unique serial number. These serial numbers are found as stickers on the back of the plastic case that house the 4 disc set.
    There is no Photoshop Elements 9 Mac Content disc. Its content comes within the installation of the program. I have never run into the situation where Content disc asked for a serial number.
    Just a point of clarification on what I wrote in post 1...I have cited Disc 1, 2, 3, and 4. In reality, the discs read as follows
    Disc 1 Mac. For Photoshop Elements 9 and Premiere Elements 9 programs on Mac.
    Disc 2 Mac For Premiere Elements 9 Content Mac...to be used only after the program is installed from Disc 1.
    Disc 1 Windows. For Photoshop Elements 9 and Premiere Elements 9 programs on Windows.
    Disc 2 Windows. For Premiere Elements 9 Content Windows...to be used only after the program is installed from Disc 1.
    Bottom Line:
    You need a unique serial number for each of Premiere Elements 9 and Photoshop Elements 9. Do you have them?
    But, remember...
    Photoshop Elements 9 Mac and Photoshop Elements 9 Windows have the same serial number
    and
    Premiere Elements 9 Mac and Premiere Elements 9 Windows have the same serial number which is different for that used by Photoshop Elements.
    Do you have these serial numbers? If so, use Disc 1 Mac to try to install Premiere Elements 9 on your iMac with your purchased Premiere Elements 9 serial number.  I cannot assure the compatibility of Premiere Elements 9 Mac with your iMac but those considerations go beyond an installation considerations.
    Please review and consider. I hope that you are OK with the details.
    ATR

  • I have installed Premiere Elements 11 from a disc I bought from Amazon.  I keeps asking me to re-install or if it does start stops a few minutes after I start a project.  I have a windows 8.1 PC.  I have tried numerous times to install the program and als

    I have installed Premiere Elements 11 from a disc I bought from Amazon.  I keeps asking me to re-install or if it does start stops a few minutes after I start a project.  I have a windows 8.1 PC.  I have tried numerous times to install the program and also to open it as Administrator as suggested by a friend but it still refuses to work.  I need direct help from Adobe but don't know how to get to them on this website as they seem to rely on user forums to advise customers.

    WhiteHouse Norm
    This question is already being responded to in the following duplicate thread
    Premier elements 11 keeps stopping
    Please reply in the other thread which has a discussion in progress.
    Thank you.
    ATR

  • I am trying to install Adobe Premiere Elements 9 without success. I successfully installed Photoshop Elements 9 without a problem. The message I am getting is 'Invalid Unicode file - .\Autoplay\LangData\en_US\lang.dat'. Anyone out there who can help pleas

    I am trying to install Adobe Premiere Elements 9 without success. I successfully installed Photoshop Elements 9 without a problem. The message I am getting is 'Invalid Unicode file - .\Autoplay\LangData\en_US\lang.dat'. Anyone out there who can help please?

    click setup, not autoplay.

  • Installing photoshop after having already installed premiere elements 11

    I have already installed premiere elements 11 and have tried to install photshop. throuble shoot told me to delete the two files and retry. I follow the directions exactly and delete the two files I was directed to and then try to reinstall photoshop. The two files that I previously deleted are reinstalled automatically each time I try to reinstall photoshop.
    I have tried this repeatedly with the same results.
    Any help would be greatly appreciated.
    John Martin
    [email protected]

    Bob
    I first installed Premiere Elements 11 and then next tried
    to install Photoshop Elements 11. I had no problem with installing elements but
    when I try to install photoshop I keep getting the following error message.
    An error during setup causes the installer to roll back
    (Windows-only)
    I next clicked on trouble shoot which sends me to Adobe
    website with the following instructions.
    When either one
    of Photoshop Elements or Adobe Premiere Elements is installed, and you try to
    install the complement, an error occurs and installation fails. Setup proceeds
    up to a point, and then an error occurs, and the installer rolls back. For
    example, if you have Photoshop Elements installed, then Adobe Premiere
    Elements doesn't install, or the other way around.
    Follow this procedure to resolve this issue:
         1. Navigate to the location: C://Program Files(x86)/Common
    Files/Adobe/OOBE/PDApp
         2. Delete the files:
    PDAppFlex.swf
    PDAppFlex-app.xml
         1. Retry setting up the application that had
    previously failed to install.
    I have tried this several times and in each case during the
    install the very files that I was told to delete above and did are reinstalled
    by Adobe during the install of Photoshop.
    Elements and I end up with the same error message.
    Thanks for the help
    John

  • After installing premiere elements 11 from dvd with serial nr.install is interrupted and uninstalled

    after installing premiere elements 11 from dvd with serial nr.install is interrupted and uninstalled. what to do?

    troubleshoot the installation, http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • Msiexec error when installing Premiere Elements

    I had a very disappointing time with support and still cannot install my new copy of PS Premiere Elements.
    I downloaded the softare. Installed the PS Elements. It was smooth.
    I then tried to install Premiere Elements and it does not work.
    When I started the .exe it asked for a place to extract files. I did this. Then it tried to install. But after a while I get this box with the msiexec commands listed in it. Eg.
    Windows ® Installer. V 3.01.4001.5512
    msiexec /Option <Required Parameter> [Optional Parameter]
    Install Options
                    </package | /i> <Product.msi>
                                    Installs or configures a product
                    /a <Product.msi>
                                    Administrative install - Installs a product on the network
                    /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
                                    Advertises a product - m to all users, u to current user
                    </uninstall | /x> <Product.msi | ProductCode>
                                    Uninstalls the product
    Etc etc etc.
    And then finished with an error that it was not installed.
    I then manually clicked on setup.exe I then got a screen asking for language, but then I get a windows showing again options for using msiexec command.
    When I try using the Adobe Premiere Elements 10.msi then i get an error
    Adobe Premiere Elements 10 - Setup
    Install Adobe Premiere Elements 10 using the setup.exe in the root folder.
    I called support. They had me extract files into a folder off of  eg C:\PS
    I did this. Started the setup.exe, Same error as above msiexec.
    He then had me install it with the runas administrator. I tried same error.
    He then told me to create a new account on the computer with admin privileges. I didn’t really like this, but  I did this . And restarted the setup but still same msexec error.
    The support person said it was an admin error. Sadly I think he is wrong, he just read the message and quickly gave the first thing he could think of. I asked him why he felt that, and he said based on the error. However sadly I don’t believe he is understanding the “error” He saw the words  “Administrative install - Installs a product on the network” (see above) and quickly said oh its an admin problem. I didn’t realize at the time that this is not really an error message regarding the administrator, but just the output of a badly formed command, with a default output of a badly formed command.
    Let me explain..
    What I believe is that somehow the script that is running the install is trying to run the msexec program and the output is simply the output of the msexec program when the parameters are not right. In fact if you open a dos prompt and type msiexec you get the exact same output. The error is not really an error but just the output like any other of a command with no perimeters. Like if you type defrag or copy from the command prompt with out the right parameters. The command gives a response. For some reason the support person saw the word “administrator” and quickly jumped to the conclusion oh its an administrator issue that was the error. The support person kept asking me if that was all and was definitely trying to get rid of me. It quite frankly was very disappointing that he didn’t know this how to resolve the issue and just wanted me to go away.
    Can anyone tell me how to install this program. I am on a domain and have both domain and local passwords. Im using windows XP.
    By the way I tried using
    ok, i fnally was able to extract the files, enter serial numbers, and run the program, I'm testing the program now
    the problem is adobe's fault, a faulty script or something on the dvd.
    in my situation, to get this program installed, i decided to do the following:
    1) optional: copy the install dvd to hard drive.
    2) locate the adobe premiere elements 10.msi file.
    3) type in    msiexec /a "adobe premiere elements 10.msi" /qb TARGETDIR="C:\tempfolder"
    to unpacked the msi archive. 
    4) go into the c:\tempfolder/programfiles/Adobe
    5) optional: copy or move the Adobe Premiere Elements 10 folder into your c:\Program Files\Adobe  folder so it sits with the rest of your adobe programs
    6) you have to make your own desktop icon
    7) when you go into the premiere elements folder click on Adobe Premiere Elements.exe to start the program
    8) it may tell you to download the Adobe Application Manager from http://www.adobe.com/go/applicationmanager
    so download it if necessary.  the ApplicationManager2.0_all.exe file will silently install.
    this does work HOWEVER, it doesnt really install it with all the registry etc. and doesnt integrate it into the PSE. So I dont think this is really the right option.
    Oviously it should install properly. (thanks anyway)

    Thanks Jeff for helping.
    The version of the install software is definetely 32 bit. eg its PremiereElements_10_LS15_win32.exe with the corresponding win32 zipped file.
    BTW the fact that I can extract the files and then run the program as a stand alone program means I think? that it is the right version and can run on this computer. Its obviously an install issue it seems.
    The version of XP i have is XP prof sp3 version 5.1 build 2600.xpsp_sp3_gdr.101209-1647
    Based on your comment regarding the install version, I found and downloaded the 4.5 version of the msiexec software. Tried to install the PE again and got the same error ... EXCEPT that now the output comes from the 4.5 version instead of the previous version. eg.
    Windows ® Installer. V 4.5.6001.22159
    msiexec /Option <Required Parameter> [Optional Parameter]
    Install Options
    </package | /i> <Product.msi>
      Installs or configures a product
    /a <Product.msi>
      Administrative install - Installs a product on the network
    /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
      Advertises a product - m to all users, u to current user
    </uninstall | /x> <Product.msi | ProductCode>
      Uninstalls the product
    etc etc.
    So obvously the new installer got installed, but still the install process doenst work.
    Any further ideas.

  • Problem installing Premiere Elements 7

    I'm trying to install Premiere Elements 7 and it keeps rolling back the actions and I can't install the software. The indicator bar appears to reach the end and then it stops and doesn't complete the installation.
    I've tried to load the software on 3 different computers with the same results (2 computers at school & 1 computer at home). I've used a Dell GX270, Dell Precision 390, and a Dell Precision 840 with no success.
    Each time, I've accepted the agreement, it configures the .Net framework and starts to load. After a few minutes, it stops and will not complete the installation on any of the computers.  Operating System: Windows XP

    Should you have a bad installation disc, then contact Adobe Customer Support (not Technical Support), as Adobe offers replacement discs. Now, I do not know how far back these go, as PrE is now up to version 8, but version 7 should be available.
    Other than that, you and John have covered all the tips that I can think of for installation. For earlier Adobe programs, one could do two other things, but I'm not sure if either applies to PrE 7. They could copy the DVD to the Desktop and install from there, or also install in Safe Mode. I know that later versions of PrPro do not allow for Safe Mode installs.
    Good luck,
    Hunt

  • Error installing Premiere Elements 10

    The install always dies at 51% and gives me the following error.  Any ideas?
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 8 error(s), 7 warning(s)
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
    ----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Smartsound3: Install failed
    ERROR: DW050:  - Photoshop Camera Raw for Elements 10: Install failed
    ERROR: DW050:  - Smartsound1: Install failed
    ERROR: DW050:  - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Premiere Elements 10_LangPacken_US: Install failed
    ERROR: DW050:  - Smartsound2: Install failed

    Hi,
    Please follow the instructions mentioned in this document Cannot install Premiere Elements 10 on Mac OS and let us know if the issue persists after troubleshooting.
    Thanks

  • Re-installing premiere elements on a new computer

    Hi. I bought Premiere Elements from the Adobe sight, about a half a year ago. now my computer broke down, and I want to install Premiere Elements again. I don't know how to do it and I can't find the serial number. I do have the emails sent to me from the sight while buying. What should I do?

    naomi werth
    What version of Premiere Elements and on what computer operating system?
    The key is the purchased serial number.
    If the program was installed successful before it is likely to be registered automatically at Adobe.
    Go to the adobe web site http://www.adobe.com.
    Sign In.
    In the Search field, type in My Products and navigate to My Products and your products.
    When you get to the list, look for the name of your version of Premiere Elements.
    Click on the name of that product to reveal the serial number.
    Did you purchase the product from Adobe? If so, you should be able to get new installation files,
    this time under the Search for My Orders. There are alternate places to get new installation files, but
    let us start here with getting the serial number as the key issue.
    How many computers do you have that purchased serial number on - just the broken down computer?
    Adobe allows for the same purchased activated serial number on no more than 2 of your computers.
    If this matter is involved, then you may have to contact Adobe via its Adobe Chat to get the purchased
    activated serial on the broken down computer off your "count".
    We will be watching for further developments.
    ATR

  • Problem installing Premiere Elements 11

    Hello,
    I have a new computer.  I can install photoshop 11 and it works fine.  When I try to install premiere elements, it starts loading the installer and quickly stops, giving me only a window with status of the windows installer (same screen you see if you run msiexec).    This is win7 64 bit.  I have used this install disc on one other win 7 machine and installed both photoshop/elements fine, so there is nothing wrong with the disc.  I get the same problem if I try to download a trial version of elements.   I have directx 11, however as another test I started install on another machine with directx11 and it was working.   So... I'm not sure what is preventing the install.  Any insight would be appreciated.  Thanks  

    Thanks for the suggestion but I'm still getting the same message.  It start to load windows installer then a window pops us with text starting with
    Windows ® Installer. V 5.0.7601.17514
    msiexec /Option <Required Parameter> [Optional Parameter] ........  and other test similar to display from msiexec.
    I get this message whether I install from disc or a downloaded trial version.
    However only certain programs are a problem.  I was able to install Photoshop and quite a few other applications.   The difference between Photoshop and Premiere Elements could be a clue.
    Thanks

  • Newly installed Premiere Element 13 won't run.

    I just installed Premiere Element13. The program launches but when I select either "New" or "Existing" project, a pop-up will show with the message"Adobe Premiere Element.exe - No Disk" "Please insert disk in drive D". The pop-up cannot be dismissed and the program is stuck there and won't even close. I have to go to Task Manager to end it!  I am running Windows 8.1, i5 4670K CPU, 8G RAM, 1T HD with DVD burner. Any suggestion?

    Heliossss
    I just installed the purchased version of Premiere Elements 13 on Windows 7 and 8.1 64 bit.  Interesting....
    1. Beyond the usual, there seems to be a problem with this version's Interpret Footage and Properties readings for the .mod widescreen 16:9 file
    Premiere Elements 13 Major .MOD Widescreen Concerns
    2. With the Sept 2014 tryout there was a video transition named Funnel which is not there now in December 2014 in the
    purchased version.
    3. In the Sept. 2014 tryout, there were 2 new Movie Menu themes in the Kid's Corner category (Recital and Back to School). They
    are not there in my December 2014 purchased Premiere Elements 13.
    4. There are some reports about some .m2ts files having no sound only in the Elements Organizer 13 player. More news on that.
    This just might be a problem with AC-3 (Dolby Digital) support in this particular user file in the Elements Organizer 13 player. If you run into this type of issue, please let us know.
    But, right now all is moving along nicely. Hope all is going well there.
    Best wishes
    ATR

  • On how many computer can I install Premiere Elements (one licens)

    On how many computer can I install Premiere Elements (one licens)

    number
    What are the computer operating systems involved? Are you installing from installation files (from online download purchase) or from installation disc
    (from purchase in boxed packaging)? Answers to those questions would probably get you the best possible answer to your question.
    If installation files.....
    You are not going to be able to install a Premiere Elements Windows purchased serial number on a Mac computer or a Premiere Elements Mac
    purchased serial number on a Windows computer.
    If installation discs...
    Box packaging typically comes with two installation discs....one for Windows and one for Mac. In this type of situation, typically you use one
    serial number for them both. If that is the case, then the following applies...
    Adobe allows you to use the same purchased activated serial number on no more than 2 of your computers. And, you do not use them at the same time.
    If you are dealing with two computers with the same operating system, then you should be able to use that same purchased serial number for that operating system on no more than 2 of your computers. Again, you do not use them at the same time.
    Please let us know if any questions or need clarification.
    Thanks.
    ATR

  • Error code when installing Premiere Elements

    Hello -- I tried to install Premiere Elements 9 (haven't gotten around to it until now) and I got the following.  The disk won't install and I have re-started my system twice.  Both times my MacBook "spits out" the disk and I get this error message:   

    Could you please let us know the exact error message that you get while installing PSE 9. Also, if possible please atach the error screenshot along with the system details.
    Try to copy the contents of the disk to the desktop and try installing it from there and check if that helps.

  • Error installing Premiere Elements 10 on Mac OS X

    Error when installing Premiere Elements 10 on MacBook Air; Mac OS X 10.7.4. Installation fails. How to fix this:
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 9 error(s), 9 warning(s)
    WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
    ERROR: DS013: Verifying payload integrity : Failed with code 1
    WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    ----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Smartsound3: Install failed
    ERROR: DW050:  - Photoshop Camera Raw for Elements 10: Install failed
    ERROR: DW050:  - Smartsound1: Install failed
    ERROR: DW050:  - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Premiere Elements 10_LangPacken_US: Install failed
    ERROR: DW050:  - Smartsound2: Install failed

    Hi ,
    We really apologize for all the inconvenience which has caused you.
    I am sorry DerekKoehl I don't see anything actionable within the summary you have posted.  Please follow the steps listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html to manually review your installation logs.
    In the meanwhile if these steps doesnt resolve your issues you can contact Adobe support by following the link below:
    http://helpx.adobe.com/contact/
    Thanks
    Mandhir

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