After switching broadband provider I can't send emails?

When I am abroad I cannot send emails unless I go into my email on the browser. Then yesterday we switched broadband providers with the same result ie can no longer send emails without going through the browser. Any ideas?

A lot of e-mail providers will only allow e-mails to be sent thought their smtp servers when you're on their network and/or using one of their accounts for anti-spam reasons. Gmail and me.com seem ok for allowing you to send when out and about though.

Similar Messages

After upgrade to 10.10, can't send email (SMTP cert. error). On previous version running on another machine, can still send find. This new version is missing the "Usual Ports" checkbox option. Can someone please help?

I just upgraded to 10.10. On the mail program, one of my accounts is having an issue sending email. I am getting the following error message:
The certificate for this server is invalid.
Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent.
But on another machine running Mavericks, I can still continue to send email. The same is try from my iPhone 5S.
On that machine running Mavericks the SMTP is configured as SSL and for "Usual Ports" (25, 465, 587) but THIS OPTION IS MISSING ON THE NEW VERSION. On the new version I have tried configuring the port to 25 and then 465 and 587 with no success. I have used the Network Utility to see if my provider is blocking me -- it is not. I have no third-party software on this machine (anti virus). I can receive email fine. On the new Yosemitie Mail there are new checkbox options of Automatically check my settings and Allow unsecure connections. I tried to uncheck SSL for SMTP but then it says it cannot send securely my passowrd and i need to check the option "Allow to send unsecurely". I did that but the same error message keeps appearing. So I have tried nearly everything I have been able to, all to no avail. Please can somebody help?

Thanks for your reply. Yes, it is a POP account. Incoming mail is fine. My port for incoming is also 110. But the outgoing port should be 587 (or 24, 465 and 587 as on Mavericks' "Usual Ports" option). I am using the same configuration across three different devices and only the machine running Yosemite is having issues. I notice in the new version of Mail there is no longer the "Usual Ports" option. I am not sure this is the culprit or not. But the fact is no matter how I configure it, it will not send mail for these particular servers. I have multiple clients and only one is affected, meaning I can send email from other email addresses (different hosting contracts) on Yosemite but on this one particular one I cannot.

After BT update I can't send emails on ipad3

After the BT upgrade I can't send emails from my iPad 3 even after changing settings

Just to clarify that should have said, my brother has the same ISP as me. Autocorrect butted in there.

HT5654 after update to the latest version on my ipad, it no longer connects to the internet nor can i send emails. when plugged in to sync with itunes, it remains 'stuck' at syncing step 2 of 7 backing up. has anyone had similar problems? any solutions

after update to the latest version on my ipad, it no longer connects to the internet nor can i send emails. when plugged in to sync with itunes, it remains 'stuck' at syncing step 2 of 7 backing up. has anyone had similar problems? any solutions?

I had this problem. I held down the power switch to power down completely. Takes a few seconds. Then use the power switch to turn on. Might take a couple goes.
Kirk

Can't send emails after Mountain Lion update

After I updated from Lion to Mountain Lion, I could receive messages from my service provider's account, but I could not send messages. Mail Connection Doctor showed the information "Could not connect to SMTP server" for both SMTP servers, and when I try to send a message, I see that each SMTP server now has "(Offline)" after its name. I can still send from my iPad to the same servers, and also from the service provider's webmail. I have rebooted everything (Mac, wi-fi, router) to no avail, and I have followed all advice in Support articles such as TS3276. I have changed absolutely no settings anywhere from the Lion system, and a check of all settings shows that they match the printout I made of the Lion settings. I do not use iCloud for mail, so that server is disabled in Email Accounts, although the system opens iCloud on port 993 for Contacts, etc.
Below is part of the output from the Doctor, which shows an error "503 wrong state for EHLO command" on ports 25 and 587. Researching this message didn't really help me, and, as I say above, I have changed no settings between OS versions, so I assume that something must have changed with Mountain Lion. Any help would be greatly appreciated.

I'm getting the same behaviour with my ISP's mail server:
INITIATING CONNECTION Nov 25 13:26:06.388 -- host:smtp1.bethere.co.uk -- port:25 -- socket:0x0 -- thread:0x7feac3893370
CONNECTED Nov 25 13:26:06.577 [kCFStreamSocketSecurityLevelNone] -- host:smtp1.bethere.co.uk -- port:25 -- socket:0x7feac3c23ae0 -- thread:0x7feac3893370
READ Nov 25 13:26:06.799 [kCFStreamSocketSecurityLevelNone] -- host:smtp1.bethere.co.uk -- port:25 -- socket:0x7feac3c23ae0 -- thread:0x7feac3893370
220 april.london.02.net ESMTP Service ready
WROTE Nov 25 13:26:07.031 [kCFStreamSocketSecurityLevelNone] -- host:smtp1.bethere.co.uk -- port:25 -- socket:0x7feac3c23ae0 -- thread:0x7feac3893370
EHLO pro.config
READ Nov 25 13:26:07.268 [kCFStreamSocketSecurityLevelNone] -- host:smtp1.bethere.co.uk -- port:25 -- socket:0x7feac3c23ae0 -- thread:0x7feac3893370
250-april.london.02.net
250-DSN
250-8BITMIME
250-PIPELINING
250-HELP
250-AUTH DIGEST-MD5 PLAIN
250-DELIVERBY 300
250 SIZE
WROTE Nov 25 13:26:07.507 [kCFStreamSocketSecurityLevelNone] -- host:smtp1.bethere.co.uk -- port:25 -- socket:0x7feac3c23ae0 -- thread:0x7feac3893370
EHLO pro.config
READ Nov 25 13:26:07.735 [kCFStreamSocketSecurityLevelNone] -- host:smtp1.bethere.co.uk -- port:25 -- socket:0x7feac3c23ae0 -- thread:0x7feac3893370
503 wrong state for EHLO command
, investigating...

I can't send email after iOS7 update...

I can't send email after the iOS7 update....this is a show stopper for me. When is a fix expected?

First it would help if you explain exactly what happens when you send an email.
Do you get an error message?
If so what does the message say?
The abilitly to send or receive emails does not fall on Apple or the IOS 7.
You email provider gives you that ability.
Double check and make sure your outgoing mail server is correct.

Can't send email, broadband slow

Since I got a new broadband connection with wireless router I have experienced two issues that I've been unable to resolve. Firstly I can't send emails from Mail using my pop3 address although I can recieve them. Secondly it takes minutes to navigate to any webpage. I've tried various configs for the networking and the mail accounts and nothing seems to work. I've also tried switching off the firewall in the Mac and the router. These two problems persist when using both wireless and direct ethernet.
Is anyone able to shed some light on this?

No I haven't. Not sure what I'm supposed to do here...and I've only just managed to get online to check this posting!

HT4898 After switching to icloud I can no longer get my mail on my phone. Any solutions?

After switching to icloud I can no longer get my mail on my phone. Anyone else have this problem and manage to solve it?

clapsmc wrote:
...and when I try to update my system preferences, my mac-book pro won't save my new server settings, despite me hitting save...Rather, it defaults to the previous settings, the ones I know need to be updated. So, I keep receiving this message when trying to access e-mail:
The MobileMe IMAP server “mail.mac.com” rejected the password for user...
Please re-enter your password, or cancel.

I cannot connect to the internet after switching providers. I've changed the email address associated with the new account but am sure there is something else I need to change. Can anyone help me?

I cannot connect to the internet after switching providers. I've changed the email address associated with the new account but am sure there is something else I need to change.   I have also changed the apple information as well including user name and password. Can anyone help me? (This is an ipad question).

Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
iOS: Changing the signed-in iTunes Store Apple ID Account
http://support.apple.com/kb/ht1311
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at
http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hmL
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Signal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Can't send email, keep getting ''a copy has been placed in your outbox. no password provided

can't send email, keep getting '' a copy has been placed in your outbox. no password provided.
please go to Mail account settings and enter a password" but i did !

You have not stated who your email account is with. Go to their website, see if they have FAQ's or a forum and check if there is an existing post featuring the same problem. Keep us informed.

TS3899 After IOS7 I can receive email but I can not send email.

After IOS7 I can receive email but I can not send email.

try this
Mail Preferences
Edit SMTP server list
Advanced tab
Authentication - set this password
Enter your user name and password

Can't send email using wifi. Spent 30 min troubleshooting with my email service provider who finally told me to contact Apple

Can't send email using wifi. Spent 30 min troubleshooting with my email service provider who finally told me to contact Apple.
It doesn't work when I can't get 3G, whether at home or overseas. Receives no problem, and 3G works fine when it's available.

Maybe it is a 3GS. Anyway, I get the error that the network is not responding, and to check my settings. My ISP is Uniserve (Canada) but I am trying to use Telus (at home, where there is no 3G in my neighbourhood) or whatever is available as I travel eg. US or Europe for outgoing mail when 3G is not available. My husband has no problem with his iphone 4 when he sends email the same way usinf wifi.

Hi, I can't send email after installed maverick with mail

hi, I can't send email after installed maverick with mail
Thanks

OS X Mail: Troubleshooting sending and receiving email messages

Can't send emails after installing 10.9

After installing OS X v10.9 I can not send emails. Nothing has changed on the server level. But in the setting it keeps showing up with a TLS and does not have anything to select to make changes. What should I do?

Hello TeresaRob,
We've a handy guide that can help get your messages sending again.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
Cheers,
Allen

HT4623 After changing broadband suppliers I have a new email address and have had to change my Apple id. I can't change it on my phone so can't access anything. Why doesn't it change when I sync it on itunes and what can I do?

after changing broadband suppliers I have a new email address. I therefore had to change my apple id. It won't change on my iphone even after syncing. What should I do?

Follow this procedure:
1. Go to Settings > iTunes & App Stores > Apple ID.
2. Tap your Apple ID
3. Sign out
4. Sign in with your updated Apple ID.

After switching broadband provider I can't send emails?

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