After TM backup CS6 prompts me for a code. I enter the one I was given, and it says its invalid. Even though this code is shown as registered in my Adobe profile

Question

I have been spending a week or two trying to resolve this issue with customer service. After giving them one proof after another, they said my case was "closed" and passed me on to you. The case number is #0215298380 hopefully you can access that and all my submissions of proof of purchase, proof of employment, etc etc etc.

Answer 1

I had a similar situation with my Macbook Pro and just had success taking a little twig and cleaning out the inside of the magsafe port, especially in the corners. (I didn't mess with the pins.) The port didn't look especially dirty beforehand—just a little buildup—but I could tell a little difference visually after I "swabbed" out any sign of gunk.
In case anybody else is interested in the unorthodox method, I used a tiny twig with the end broken off so it was soft with the exposed wood fiber. After rubbing a little, it compressed noticeably so I broke off the end again so that it was frayed a little and could get into the corners. A toothpick would probably work similarly.
FYI, before I cleaned it out, the top charge status icon *would* show that it was plugged in but it wouldn't charge. There was no light on the magsafe plug. I had unplugged/replugged the socket and had re-situated the magsafe several times.