After trying to download the iOS 6 update, my phone keeps saying "searching...", and that means it is not trying to activate??

I have hooked it up to iTunes like the tech from AppleCare told me, we backed up the contacts, and tried to restore it to factory settings. It is still doing the "searching...." at the top of the screen. The tech told me to turn it off for an hour and he would call back but he thinks I need to go into an Apple store, and the closest one is an hour away. Not to mention, it is going to be crazy busy with 5 just coming out. If anyone has any information for me, I would really appreciate it, I am frustrated to say the least right now!

Sorry, yes iTunes on your computer.
When I updated my iPad 3 and iPod Touch 4th generation to iOS 6 a few months back, I was able to update the iPad effortlessly over WiFi. but I kept getting error messages when trying to update the iPod over WiFi, so I used iTunes on my MacBook Pro.
Connect the iPad to the computer, launch iTunes. Select the iPad under the devices heading on the left, click on the Summary tab and then click on Check for Update
If you are using iTunes 11, go to View>Show Sidebar at the top - so the sidebar is visible.

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