After Update Cisco Prime Infrastructure from 1.3 to 2.0 imported floor plans has black background

Question

Hello everybody,
we have updated cisco prime infrastructure from 1.3 to 2.0. When we now import a floor plan (autocad-file, dwg-format), the background from finally image, that is show in prime, is black. Previous imported floor planes has a white background. We also tried to import a previous imported floor plan again, the background is now black. Is there a possibilty to change the background to white? Thanks

Answer 1

Hi,
Look no further, these issues are related to know bugs. It seems that autocad files have multiple issues with PI 2.0, Only feasible way is to convert them to JPGs and import them. Lets hope these will get fixed to the level they where at PI 1.3.
CSCuj63017, PI 2.0 dwg(AutoCAD file) import reports Tailormade is for Demo use only
Symptom:
When dwg files are imported to Prime Infrastructure, they report
"For Demonstration Purposes only
Tailor made software"
Conditions:
Prime Infrastructure - 2.0.0.0.294
Use of dwg (Auto cad) files
Workaround:
None at this time
Further Problem Description:
CSCuj94500, Loading DWG floor maps on PI 2.0 appears in black background
Symptom:
On PI 2.0 when we try to import autoCAD .dwg file to map, the map appears in black background.
Conditions:
On PI 2.0 when we try to import autoCAD .dwg file to map
Workaround:
use 3rd party tool like Draftsight or AutoCAD Trueview to change the file to .jpg and import again to PI, after that the map appear in white background in PI 2.0.
Further Problem Description:
However, the same .dwg file when we imported it to PI 1.3 appear in map with white background.