After update, Creative Cloud window empty

after update, Creative Cloud window empty

Hi natzoo1964,
Please follow the mentioned steps:
Windows:
C/Users/User Name/AppData/Local/Adobe/OOBE/opm.db and delete it.
Mac:
~/Library/Application Support/Adobe/OOBE/opm.db and trash it. (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)
Launch CC desktop and try to sign in.
Regards,
Romit Sinha

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Why did Photoshop dissapeared from list of updates after updating Creative Cloud?

Hi,
Seeking help for the following situation:
July 14, 2013 Creative Cloud on my PC is listing the following applications that need to be updated:
Dreamweaver, Flash Professional, Fireworks and Photoshop.
I updated Dreamweaver, Flash Professional and Fireworks.
I did not update Photoshop as I had run out of time and had to turn off my PC.
July 15, 2013. I start my PC and get notification that Creative Cloud has an update.
I updated Creative Cloud. Got error message that installation was not successful then try again and it was successful.
My problem: Photoshop is not listed any more as to be updated. What happened?
My app version: Photoshop CS6 Extended 13.1.2 x64
How to I contact some one at Adobe for help and support on this.
Right here?
Thanks in advance for any help.

Hi Roger6,
If you are using PS CS6 version 13.1.2 then you are up to date with the latest update for Photoshop CS6 -- http://blogs.adobe.com/crawlspace/2011/03/keeping-photoshop-up-to-date.html
The main other update that it could have been was the Camera Raw update, it's possible that also downloaded and installed.
You could check your ACR (adobe camera raw) version to make sure it's the latest -- 8.1.
http://blogs.adobe.com/crawlspace/2011/03/keeping-photoshop-up-to-date.html#whydoesnt
What you're seeing with the CC application could be showing accurate information.
Let us know if you have further trouble,
regards
Pete

After Updating Creative Cloud I Can Now Not Find The App On My Computer?

Hi, I was prompted yesterday to update my creative cloud app... so I did and I can now not find the applications anywhere on my desktop. So I then went onto my online account and it is even saying in there that I have no apps installed! any ideas as to why this has happened and what I can do to resolve this? thank you.

did you check for the executable files, not just the shortcuts?
if the executables are missing and the desktop app says they're up-to-date, CC desktop lists applications as "Up to Date" when not installed

Mac - after updating creative cloud, all apps have disappeared from "apps" and attempts to install hang for long time.

I recently updated the Creative Cloud app, and suddenly I get a message that I have not yet downloaded any apps. They are all right there in my applications folder, but not in my CC desktop app. When I attempt to install any app, it hangs at 40 or 42% forever..... Please help.

Thanks for your response, John,
I'm not sure what browsers and firewall have to do with this issue. I have been using Creative Cloud as a desktop app since first subscribing to the Adobe Creative Cloud, and downloaded all of the apps that I use on a daily basis way back then. The only change between seeing all of my apps and not seeing any of them was updating the actual Creative Cloud app itself. There were no other changes. Here is a screen shot of what I saw when attempting to update Acrobat. Below that are two screen shots that may be a signal that my Creative Cloud app is corrupt. Please let me know how to proceed.
This hung at 42% for about half an hour....
This seems quite odd....
InDesign seems normal...

After updating Creative Cloud, I still can't use perspective warp, it doesn't show up under EDIT.

WHY!!!?????

Update your graphics driver and enable the respective options under Preferences --> Performance --> Hardware Accelelration.
Mylenium

Empty Creative Cloud window after OS 10.9.4 update.

Since updating to Mac OS 10.9.4 I get an empty window with a spinning wheel when I open the Creative Cloud window on the desktop.

Mac Spinning Wheel https://forums.adobe.com/message/5470608

Creative Cloud window is empty

Setting up a brand new iMac running Mavericks. I used Migration Assistant to move files from a Mac Mini.
When I tried running CC apps (InDesign CC, Photoshop CC, Illustrator CC) nothing would launch. The error message said I needed Creative Cloud.
I uninstalled the old version of Creative Cloud.
I downloaded and re-installed the Creative Cloud App.
Creative Cloud launches but the window is empty (see attached screen shot).
I have uninstalled Creative Cloud, restarted, and reinstalled Creative Cloud several times with the same result each time.
I have tried renaming ~/Library/Application Support/Adobe/OOBE/opm.db then restarting but it does not make a difference . . . same result
I have tried deleting the ~/Library/Application Support/Adobe/OOBE folder then restarting . . . same result.
When I try to download apps from the Creative Cloud web page the Creative Cloud window comes to the front, but nothing is downloaded.
I ran downloaded and ran the Creative Clound Clearner Tool, restarted, then reinstalled Crative Cloud . . . same result.
Along the way I have uninstalled all Adobe apps and deleted all Adobe preferences, reinstaliing Creative Cloud each time, still with the same result.
What do I need to do to get Creative Cloud Apps on this machine?

Finally!
I've been searching for an answer to my problem for hours now, and finally somebody had the exact same propblem as I have (or had), and fortunately more wit to solve the problem.
Thank you!
PS. Adobe Download / Application Managers have always been unstable but this new Creative Cloud sweeps the floor with the old ones. Hope they keep on fixing it and some day we might have a reliable version... Also the downloads are sometimes ridiculously slow, I have a very fast optic fiber connection in and out so that shouldn't be a problem.

After starting Creative Cloud just a white Window appears, no Apps or something else Windows 8.1, more uninstallation and re-install didn't bring a solution

After starting Creative Cloud just a white Window appears, no Apps or something else Windows 8.1, more uninstallation and re-install didn't bring a solution. I have had installed Photoshop CC Trial Version, but had to re-boot the system, so I lost the Software. After re-installing the Creative Cloud Desktop appeared just a White window. I tried to delete the file of OOBD in AppData but no reaction. It still appears as a clear window.

See if the following helps:
https://forums.adobe.com/thread/1249756

Receiving error updating creative cloud after firewall changes to our network.

Receiving error updating creative cloud after firewall changes to our network.
We have an end user that is trying to update through the creative cloud application. We have tried track down what is being blocked but have hit a dead end.
When the Creative Cloud Software tries to call out we are seeing a connection attempt to https://ops:443/ims/token/v1
I have researched and the only reference to IMS for Adobe I was able to locate was the IMSService. This appears to be an authentication service. The issue is that "ops" is not a valid domain.
This issue only appears to affect the Creative Cloud Software as I was able to update a test machine with Creative Cloud through the Adobe Application Manager.
The user's system and our test system are running OS X Yosemite

Hi There,
Can you please confirm if below links with ports combination are white listed on your firewall. Adobe creative cloud desktop app uses these ports only.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish

After todays creative cloud 2014 updates, Lightroom will not launch

after todays creative cloud 2014 updates, my Lightroom will not launch.

Lightroom was working perfectly well just prior to running the CC updates. Mac OS 10.93
From the console:
6/18/14 3:51:13.407 PM com.apple.IconServicesAgent[228]: Icon filename entry missing from bundle info dictionary for bundle at URL: file:///System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/XPCService s/com.apple.internetaccounts.xpc/
6/18/14 3:51:23.947 PM System Events[605]: .sdef warning for part of complex type 'any | number | boolean | date | list | record | text | data' used in suite 'Property List Suite': 'data' is not a valid type name.
6/18/14 3:52:34.546 PM Adobe Photoshop Lightroom 5[625]: Cannot add package named WFOzClientTests Looked in /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFOzClientTes ts.framework, /Applications/Adobe Photoshop Lightroom 5.app/WFOzClientTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFOzClientTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFOzClientTes ts.agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/WFOzClientTests.agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFOzClientTests.agtoolkit !! Did you remember to add a copy frameworks step to your project?
Hope this helps to figure out the problem.

Creative cloud window is empty on 2. computer

i tried to install indesign cc on my 2. computer (laptop (win7pro)) but the creative cloud window is empty.
no apps or others are shown.
deinstall/install of cc was not successful

Hi andreas,
The CC only lists the apps that are compatible with the system you are trying to install on.
Make sure the system meets the minimum system requirements.
If it does then try logging on to https://creative.adobe.com/ and see if you can see the list of softwares.
Try installing it from there and check.

Updated creative cloud and everything disappeared, running windows 7 64 bit

I updated creative cloud on my windows 7 desktop, this failed with error code 50, cancelled the update, then tried again this time the update went ahead as normal however on completion. All my creative cloud short cuts etc had disappeared and windows told me that the creative cloud exe file no longer existed.
Ok I thought I will reinstall and take it from there, however the CC web page will only allow me to repay[my next subscription is not due until June, so that is a no no,] the question is how do I get CC back my copies of Photoshop and Lightroom appear to be working normally and tell me that they are up to date Help

Negative to the cleaner, as I have no problem with anything else but CC desktop app and that isn’t anywhere to be seen, therefore nothing to clean, I don’t even know if I have the cleaner installed ?, I am just a keen amateur who likes using LR mainly and my nik plug in collection occasionally, this is just a nuisance to me, I only use the desk top app to update when it reminds me to, as I have lightroom 4 anyway and have hardly used Photoshop since I took out my subscription last June, it may pay me to just upgrade Lightroom when my subscription finishes I certainly don’t fancy having to run any chance of using a cleaner and losing my plugins, backing everything up etc, especially when the website isn’t user friendly as regards trying to re install the desk top app.
Thanks for your time anyway, sorry it couldn’t be a quick fix.
Dave

I have instaled creative clouds, but when i open, my creative cloud shows empty window. I have reinstaled, and does not help.

I have instaled creative clouds, but when i open, my creative cloud shows empty window. I have reinstaled, and does not help.

follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed

My creative cloud window is empty

my creative cloud window is empty

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Updating Creative Cloud on a Windows 7 PC.

I'm trying to update Creative Cloud on our PC. The installation failed the first time. I had our IT person disable our virus software and tried again. This usually works. This time however it has been sitting on 0% for over an hour without telling me it's failed or that the program is not responding. I'm afraid that if I restart the PC during this it will corrupt Creative Cloud. Any ideas?

we risked a restart. everything seems to be working properly now.

After update, Creative Cloud window empty

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