After update Folio Builder Panel 1.1.3. articles keep on loading

Hi all,
After updating the Folio Builder Panel as requested (by the panel it self), we are unable to acces any articles. A loading icon keeps on animating and the article-folders stay grey. Does anyone know how to fix this problem?
Looking forward hearing from you.
Regards,
Remco van den Hout

The good news, your'e not alone. The bad news... Adobe doesn't really have a fix at this point.
It's a problem where the DPS thinks you are trying to update those articles, and they don't ever get reset to a state of "updated". The only fix I was able to do, unfortunately, was to trash the folios and reupload the whole thing again. It's unclear at this time where the problem was introduced so it might take a while for a fix.
It was a major pain to have to do this stuff over again – but I know that the issue has been documented and they are looking into it.
I recommend you make a sidecar.xml file with all the folio descriptive copy. This way, if you have to do this process another time, you can import the sidecar file and it will populate all of your articles again a lot faster. You might have to still adjust the order in a few cases... but it works pretty well. Info on that here:
http://help.adobe.com/en_US/digitalpubsuite/using/WS67cb9e293e2f1f60606c7754128c7a9c00e-7f ff.html
Steve

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Folio Builder Panel 1.1.3 articles don't load

I have installed the lastes Folio Builder Panel but when the publications are loaded, I try to access any article and a greyed out spinning wheel next to every article is showing and never stops running..
Is there any thing I need to setup? Haven't been able to make it work yet..

Hi have created a log_config.xml file into the path as Michelle informed on a previous discussion and this is the output of the debug.log file
8/10/2011:15:39:39.917:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Locale = es_ES. App font is Lucida Grande
8/10/2011:15:39:39.918:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:The fontFamilyString is Lucida Grande,Tahoma,Segoe,Lucida Grande,Arial,Helvetica,sans-serif
8/10/2011:15:39:39.918:[DEBUG]:com.adobe.dmp.dmppanel.model.Model:App version - 7.0.4
8/10/2011:15:39:39.922:[DEBUG]:com.adobe.dmp.dmppanel.model.Model:digital publishing plug-in version: 7.0.3.13
8/10/2011:15:39:39.924:[DEBUG]:com.adobe.dmp.dmppanel.model.Model:extension bundle build number: 11.3.1.20110718_m_660809
8/10/2011:15:39:39.955:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Two flags adminOnlinePreference true networkPrefs.isAppOnline true networkPrefs.overallOnlinePreference true
8/10/2011:15:39:39.955:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:returning false
8/10/2011:15:39:39.957:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Two flags adminOnlinePreference true networkPrefs.isAppOnline true networkPrefs.overallOnlinePreference true
8/10/2011:15:39:39.958:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:returning false
8/10/2011:15:39:40.047:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Readjusting frame rate from 1000 to 24
8/10/2011:15:39:48.294:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:loginHandler
8/10/2011:15:39:49.948:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Readjusting frame rate from 1000 to 24
8/10/2011:15:39:59.125:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:windowCloseHandler
8/10/2011:15:41:25.309:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Locale = es_ES. App font is Lucida Grande
8/10/2011:15:41:25.310:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:The fontFamilyString is Lucida Grande,Tahoma,Segoe,Lucida Grande,Arial,Helvetica,sans-serif
8/10/2011:15:41:25.310:[DEBUG]:com.adobe.dmp.dmppanel.model.Model:App version - 7.0.4
8/10/2011:15:41:25.314:[DEBUG]:com.adobe.dmp.dmppanel.model.Model:digital publishing plug-in version: 7.0.3.13
8/10/2011:15:41:25.316:[DEBUG]:com.adobe.dmp.dmppanel.model.Model:extension bundle build number: 11.3.2.20110729_m_661663
8/10/2011:15:41:25.361:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Two flags adminOnlinePreference true networkPrefs.isAppOnline true networkPrefs.overallOnlinePreference true
8/10/2011:15:41:25.361:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:returning false
8/10/2011:15:41:25.365:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Two flags adminOnlinePreference true networkPrefs.isAppOnline true networkPrefs.overallOnlinePreference true
8/10/2011:15:41:25.365:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:returning false
8/10/2011:15:41:25.456:[INFO]:com.adobe.dmp.dmppanel..misc.Logging:Readjusting frame rate from 1000 to 24

Update Folio Builder panel to latest...

I keep getting the message;
"A newer version of Folio Builder is available for download. Update Folio Builder panel to latest version here."
I have downloaded all the new updates and re-installed In-Design.
Can anyone help?

DPS Desktop Tools for InDesign CS6
Mac : http://www.adobe.com/support/downloads/detail.jsp?ftpID=5377
Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5376

Version 19 Release - Update Folio Builder panel

Digital Publishing Suite released a mandatory update to the Folio Builder panel as well as a new version of the Folio Producer tools. You can view a list of new features here: What's new in this release.
Should you update the Folio Builder panel?
Yes, or you won't be able to use the panel. Note that updating the panel does not affect your version of the DPS tools.
Should you update the Folio Producer tools?
If you're in the last stages of publishing a folio, if you have an important presentation coming up, or if you created a custom viewer using a previous set of tools and don't want to update your viewer app yet, install only the Folio Builder panel.
If you install the new Folio Producer tools and create a folio, you cannot view it in the current Adobe Content Viewer on the iPad (until Apple approves the new version) or with a custom viewer app that hasn't been updated to v19. If you try to open a new folio in an older viewer, a "Please update your app" message appears.
If you have a Professional or Enterprise account, you can use the Viewer Builder to create a custom version of the Adobe Content Viewer so that you don't have to wait for Apple to approve.
For links and addition installation information, see Installing digital publishing tools.

Hi I give the audio file the same mistake all the foils. please help!
This issue occurred after the builder and the tools of updates to Folio

Folio Builder Panel update error

Tried updating folio tools 3Xs. Keep getting this eror:
A newer version of Folio Builder is available for download. Update Folio Builder panel to latest version here.
Have quit inDesign, restarted the computer, logged on and still get the error.
Any ideas?

There was a short amount of time where the link in the Folio Builder panel was redirecting to the old download still, but it should be working now.
You can head directly to http://www.adobe.com/downloads/updates.html to get your downloads. Make sure that the file is from November 17th.

Update Folio Builder

I'm getting a notice on the Folio Builder panel: 'A newer version of Folio Builder is available for download. Update Folio Builder panel to latest version here.'
I already have the most up to date Folio Builder, why is it asking me to update?

It works!
Tks Bob!
This link maybe will be helpfull http://onsoftware.en.softonic.com/how-to-disable-gatekeeper-in-mountain-lion

CS5 Folio Builder Panel Update - Panel Gone

I just updated the Folio Builder Panel for CS5 on Mac to the latest version (Jan 26, 2012) and when I run InDesign, the Folio Builder Panel is no longer there. Also, the CSLive panel gives me an "internal error" message. I installed the updates on my PC for CS 5.5 and it all seems to work. However, I need to work in CS5 for this particular project. Is this a known issue? How do I remedy the situation? In case it matters, I also updated the Folio Producer Tools (Jan 17, 2012), as well.

So, I ended up getting everything ironed out, though it took a couple of hours of trying various things. Essentially, the Folio Builder Panel was installed, however Indesign was not seeing it. I tried uninstalling and reinstalling Indesign, but that didn't remove the Folio Builder Panel, and did not "refresh" it to become visible.
Ultimately, I had to go throught the app folders and manually uninstall the extension. After reinstalling, the panel showed up. However a new problem emerged. Indesign was trying to login to my account but just spinning and nothing was happening. I could not cancel the "sign in" attempt. Finally, this was resolved by opening key chain and deleting the Adobe entry from there which allowed me to reenter my credentials.
Whew. Thank goodness that's over. (until the next update, that is).
Hopefully, this can save others some time who may run into this. Seems like it was a bit of a fluke.

Folio Builder panel in CS6 and CC (says update required) - can't install update (no Admin rights)

Hi. I've been running CS6 and the Folio Builder Panel keeps saying "DPS — A software update is required, go to the Help menu for Updates..." When I go to the Help section there are no updates. I recently moved to CC hoping the problem would fix itself but it hasn't. I downloaded the DPS Package update for both versions of the program — and I tried to install each one. Both give me error messages saying I don't have Admin rights. Adobe's tech support walked me through enabling Admin rights (although I should have had them already) and that didn't work.
Has anyone else had trouble installing the DPS update? I would like to actually use the DPS tools!
Thanks

Hi Bob, I ended up having to uninstall CS6, then reinstall it — then for a separate Folio Builder log in issue, I followed another thread and removed the (Application Support/Adobe) OOBE folder. Functioning smoothly for now! Thanks for your suggestion.

UPDATE: Install new Folio Builder panel

The Folio Producer tools on the web were updated July 21. Please update your Folio Builder panel to make sure that it's in sync with the web client. The links for downloading the 1.1.2 update will appear on the main DPS installer pages:
Mac OS: http://www.adobe.com/support/downloads/product.jsp?product=172&platform=Macintosh
Windows: http://www.adobe.com/support/downloads/product.jsp?product=172&platform=Windows
Note that there is a difference between installing the new Folio Builder panel and updating the authoring tools. Whenever there is an update to the web client, you should update the Folio Builder panel. However, when the new version of the authoring tools (Overlay Creator panel and plugin) becomes available, you have a choice of updating the authoring tools or continuing to use an older release. For example, you may want to continue using an older set of authoring tools so that you can continue to work on folios for a custom viewer that you created, and you don't want to update that viewer app in the store every time a set release comes out.
The v14 authoring tools will be available later, when all the viewers are approved in the stores. The new version of the Viewer Builder app is scheduled for release early next week. You'll be able to specify languages and use in-app billing for Android viewers.
When you update your Folio Builder panel, you will be able to do the following:
* Re-order articles in the Folio Builder panel by dragging and dropping
* Unshare folios with individuals
* Upload large articles (the limit increased from 100 MB to 2 GB)

OK, I've done this.
To test what's happening for sure, I have uninstalled and re-installed time and time again, step by step. Here's what I get:
1. install Digital Publishing Suite: I can sign in to Folio Builder
2. install patch 1.0.1: I can sign in to Folio Builder
3. install patch 1.1.1: I can sign in to Folio Builder
4. install patch 1.1.2: I cannot sign in to Folio Builder
Here are the messages I get when I try to sign in with 1.1.2. It's always one or the other, at random.
On my Mac at home, I can sign in without problem. Could it be a firewall issue with the Windows computers at the office? If the sign-in system has changed, please tell me what Adobe has done so that I can communicate this to our IT support.
In the meantime, I have downgraded to 1.1.1 so that I can continue working with DPS.
Ali

Folio preview does not work!! since Mandatory Folio Builder Panel update!

hi everyone
my grafic team told me that the folio preview in indesign does not work anymore since the required folio builder panel update!
working on mac and cs 5
please help
best regards michael

I just spoke with a member of our team and they were able to reproduce this issue: invoking folio preview from the file menu brings up an empty panel instead of launching the desktop preview tool. Thanks for bringing it to our attention! There are two ways you can work around this and get the desktop preview application up with your content:
1) Use the preview button in the Folio Builder panel (this will preview the entire folio)
2) Use the preview button in the Overlay Creator panel (this will preview the active InDesign document)
This problem only affects CS5 and CS5.5. If you are on CS6 the menu will work correctly.
Neil

Update new Folio Builder Panel but not the Folio Producer Tools?

Hi Guys
I was prompted to update the Builder Panel so I have done this now. I have read some older posts from last week about the new producer tools with new interactivity inside MSOs.
Is everybody still having problems with this update or has the bug been fixed now?
I'm not on such a tight deadline but I don't want any problems! Should I hold fire on updating the Producer tools?
Cheers
Gemma

You can update the viewer builder panel independent from producer tools.
So you can stay on version 17 of the tools but you need the current folio
builder panel.
—Johannes
(mobil gesendet)
Am 31.01.2012 12:47 schrieb "BHPforum" <[email protected]>:
Update new Folio Builder Panel but not the Folio Producer Tools? created by
BHPforum <http://forums.adobe.com/people/BHPforum> in *Digital Publishing
Suite* - View the full discussion<http://forums.adobe.com/message/4175766#4175766>

May 2nd, requires a mandatory update of the folio builder panel question

Does this update require another update for the Adobe content viewer on iPAD and will have to be approved from Apple again?

Bob are you trolling me?
You keep repeating the same mantra and ignoring the basic components of my questions, which could be answered in the context of other versions, if it were really a problem to talk about CS6 (it isn't - see below). For example you could say "In CS5.5, when Help > Updates doesn't update the panel, it means you need to install _______ OR it means these files ______ are corrupted. Delete them and try again." Those might not make any sense because I don't know what the actual answer is, but hopefully you get the idea.
By "Builder panel: I mean the Folio Builder panel. Located at the bottom of the stack in the Digital Publishing workspace. AFAIK there isn't another panel that uses the name "builder" (?) so I assumed people would understand what I meant. It is this panel that integrates people's InDesign content into the DPS workflow, is it not? This is where people "experiment" with DPS formatting of documents, based on the tutorials I've seen. Maybe I'm confusing it with something else that has to be installed separately.
My final words on CS6:
CS 6 is not shipping but it IS available (legitimately) to some people and there is no longer an NDA for those people. Perhaps you're under a special embargo not related to the ones that partners and pre-release people had (which were all lifted on the 23rd according to Adobe's own announcements for those people). Other examples that demonstrate there is no limitation about discussing CS6 in the context of DPS:
This week this was posted here.
http://help.adobe.com/en_US/digitalpubsuite/using/WS67cb9e293e2f1f60-21ba9a4512e5e5e0b8d-7 ffe.html
It talks in part, about DPS in the context of CS6...
This was posted here.
http://help.adobe.com/en_US/digitalpubsuite/using/WS67cb9e293e2f1f60-21ba9a4512e5e5e0b8d-8 000.html
It also talks about DPS in the context of CS6...
...if there were an embargo on discussing CS6 in the context of DPS those documents would not be live. Simple as that.
All that being said:
Are you saying the updated Builder Panel being talked about in this and other threads, is not related to CS6? Tangent to that: when people say "Folio Producer Tools", is the Builder Panel (any version of InDesign) a part of those tools? I'm sorry with all these questions. I've done some homework (reading the product literature, watching tutorials and webcasts) and I am ready to dive in and get to other topics (related to producing content / testing content) but I am stuck at a point where it appears I can't do anything.

Sign in with indesign CS6 in folio builder panel

hi! I can't sign in with indesign CS6 in folio builder panel. what can a i do?? I can sign in from adobe web page, but not from indesign, and the option "updates" from "Help" menu is deactivated

I found one way to fix it:
- quit all CS6 apps
- if in OSX force quit the CS6ServiceManager via Activity Monitor app
- go to the User Library (hold down option key while accessing the Go menu) and find these:
/Library/Application Support/Adobe/CS6ServiceManager/preference/csxs3.pref - move this file out to desktop
Library/Application Support/Adobe/OOBE/opm.db - move this file out to desktop
zip these up and delete the original, you now have inaccessible copies to put back just in case but have found this unnecessary.
- Restart Indesign and log in should now hold.
Found this started to happen after updating to 10.9.2, on a number of our designers machines.

Folio Builder panel crashing + other issues

Hi,
I have been facing difficulties in updating any of my folio articles on the Folio Builder panel in Indesign CS6 this whole week. An article that contains of three spreads and a file size of around 60 mb takes up to an hour to update and most of the times the panel crashes straight after the upload is complete and hence the update don't go through. When the panel crashes I just see the panel with a blank space inside it, no folios and I can not sign out — I have to restart InDesign.
After several attempts, quitting InDesign and opening it up again, opening up the panel again and trying to update the article then [sometimes] it works – still very slow, but it doesn't crash and when it does, I have to do this over again.
And on Content Viewer, downloading the folio updates takes longer than usual. Again only this week.
My folios are on the cloud. My internet is pretty quick, DL 60 mb/s and UL 600 mb/s so there are certainly no problems with my internet connections. And all my DPS files are up to date. It usually takes maximum an hour to upload the whole folio, it took 8 hours yesterday.
Thanks,
Bilal

Uninstall and re-install the Digital Publishing Suite Tools for CS6. If that doesn't resolve the issue, un-install and re-install InDesign CS6.

Still error update Folio Builder

Allright, the Content VIewer is approved by Apple.
Still I got the message that I have to update my Folio Builder (MacOSX, Indd CS5.5)
Installing the Folio builder again doesn't have any effect.
How can I solve this problem?

this is crititcal.
I have the same experience. since this morning, the folio builder panel has a spinning wheel while loading the folios, if I log out, it keeps telling me that there is a new version. this behaviour is new and occured today after machine restart. uninstalling and re-installing both producer tools and folio builder panel got me the spinning wheel again.
I cannot even use this offline.
When I turn off Wifi the folio builder panel still thinks there is a new version.
someone else experiencing this?
—Johannes

After update Folio Builder Panel 1.1.3. articles keep on loading

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