After update, Photoshop CC 2014 crashes just after launching - a whole day lost between forums and support

Here in France, it's getting late, 9.45 PM, that is 12 hours after the first crash of Photoshop CC 2014 on my Mac OS 10.9.4.
Nothing changed on my computer, excepted the PhCC14 update.
Then I launched the app and it crashed right after displaying the workframe.
I tried and tried so many things :
Ashutosh.Nigam suggested me in this forum to change the permissions to SLStore & SLCache Folder, but it did not work.
Ali from french Adobe support told me to delete my Settings files, but it was not enough.
A girl with no name from the same team told me to update my graphics card driver, but, you know, I run the latest Mac OS X version and everything is updated, mademoiselle.
Stephane sent me a link to a huge page of things to do :
-  Troubleshoot account-specific fonts, but there wasn't any corrupted font
- Delete account-specific Adobe cache files but... guess what...
- Troubleshoot account-specific login items but... yes, that's it, I can see you understand me
- Reset the access settings on the user account's Library folder... oh god, that was fun, I used the Terminal and sudo commands
- I checked the disk and repaired all permissions...
I did all of these things because when I tried to open PhCC in an other admin session, it worked. So it could  be an incompatibility between my session and PhCC. But, but, but, when I tried again to lauch the app in the second session, it worked fine but refused to quit. Ha ha ha.
Last call to the french support : "Désolé Monsieur, you didn't spend 2000 € for a specific help, but because you have lost a whole day of work, we will pay you back 2€. And no, Photoshop won't work anymore on your session. You have to move all your files to a new session."
It's unfair ! The software was running gently on my session, Adobe change things and I have to break everything on my computer, move every config from one session to another with absolutely no warranty that it won't crash again.
It's NOT what I pay Adobe CC  each month for.
Very disappointed Jean-Luc

Anyone know how to read a crash report? 
I can print with Lightroom, there is nothing wrong with the printer, or the file.  But I want to print with Photoshop without a crash.  Besides, Lightroom doesn't give me access to all of my print settings.
Hoping someone can help, I"m exasperated.....

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