After update, Photoshop CC 2014 crashes just after launching - a whole day lost between forums and support
Here in France, it's getting late, 9.45 PM, that is 12 hours after the first crash of Photoshop CC 2014 on my Mac OS 10.9.4.
Nothing changed on my computer, excepted the PhCC14 update.
Then I launched the app and it crashed right after displaying the workframe.
I tried and tried so many things :
Ashutosh.Nigam suggested me in this forum to change the permissions to SLStore & SLCache Folder, but it did not work.
Ali from french Adobe support told me to delete my Settings files, but it was not enough.
A girl with no name from the same team told me to update my graphics card driver, but, you know, I run the latest Mac OS X version and everything is updated, mademoiselle.
Stephane sent me a link to a huge page of things to do :
- Troubleshoot account-specific fonts, but there wasn't any corrupted font
- Delete account-specific Adobe cache files but... guess what...
- Troubleshoot account-specific login items but... yes, that's it, I can see you understand me
- Reset the access settings on the user account's Library folder... oh god, that was fun, I used the Terminal and sudo commands
- I checked the disk and repaired all permissions...
I did all of these things because when I tried to open PhCC in an other admin session, it worked. So it could be an incompatibility between my session and PhCC. But, but, but, when I tried again to lauch the app in the second session, it worked fine but refused to quit. Ha ha ha.
Last call to the french support : "Désolé Monsieur, you didn't spend 2000 € for a specific help, but because you have lost a whole day of work, we will pay you back 2€. And no, Photoshop won't work anymore on your session. You have to move all your files to a new session."
It's unfair ! The software was running gently on my session, Adobe change things and I have to break everything on my computer, move every config from one session to another with absolutely no warranty that it won't crash again.
It's NOT what I pay Adobe CC each month for.
Very disappointed Jean-Luc
Anyone know how to read a crash report?
I can print with Lightroom, there is nothing wrong with the printer, or the file. But I want to print with Photoshop without a crash. Besides, Lightroom doesn't give me access to all of my print settings.
Hoping someone can help, I"m exasperated.....
Similar Messages
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Photoshop CC 2014 crashes right after start in Win7 Ultimate. Installed a new graphics card MSI GeForce GT730 and did an immediate driver update. Also completely updated Windows. Bridge and Lightroom 5.5 work fine. After several attempts to get PS up and running, also after checking possible solutions on the web and in this community I was still left with a crashing application.
Then tried a cracked amtlib.dll in the Photoshop directory and PS worked fine! But not able to check in to CC. Then replaced the cracked amtlib.dll with the original and PS again crashed a few seconds after launch. Oh, and yes, I did check out of Creative Cloud and checked in again but nothing worked so far.After browsing through several sites I finally stumbled upon the message below, posted a couple of months ago in this forum.
This sequence finally was the solution to my problem with Ps crashing after launch.
PROBLEM SOLVED!!
After dozens of fruitless attemps to solve the problem and many, many hours of searching the web, I stumbled upon a thread in the PS community that helped me fix the problem and made my day (weekend).
The thread was originally posted by MrNameloc here and ALL CREDITS got to him. A public "Thank You" to MrNameloc is also in its right place.
The solution is as follows:
Un-install Photoshop CC.
Un-install Adobe CC.
Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.
Go to: C:\ProgramData\Adobe and find SLStore and delete it.
Restart.
Install Adobe CC.
Install Photoshop.
Restart.
@Adobe, you might wanna write this one behind your ear just in case it shows up again in the forums... 'cose it will. -
Photoshop CC 2014 crashes when After Effects is open (ntdll.dll module failure)
Recently, I upgraded from CC to CC 2014. Once I was satisfied with 2014, I uninstalled CC. Since then, I've been having a major issue where if I try and use Photoshop CC 2014 and After Effects CC 2014 simultaneously, either Photoshop or both will crash.
The event viewer gives me this:
Faulting application name: Photoshop.exe, version: 15.2.2.310, time stamp: 0x5480338c
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000024
Fault offset: 0x00000000000cd7e8
Faulting process id: 0xe58
Faulting application start time: 0x01d02c8024742b4a
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 6a2ab0d5-9873-11e4-91b7-14dae9d81d5a
Photoshop generally doesn't give me an error message, but when After Effects crashes, it's almost never the same error message twice, though frequently mentions Dynamic Link in the message.
I've uninstalled and reinstalled Creative Cloud multiple times, including using the Cleaner tool. I'd really like to avoid having to wipe my hard drive and reinstall my OS, like support immediately told me to do.
Running Win7 64-bit Ultimate, 32GB RAM, Intel i5-2500k, NVIDIA GeForce 560 Ti. Any help would be greatly appreciated.I do not have After effects. Your CC 2014 seems to be up to date. Are all Windows Updates installed and did you install the Dec 23 2014 Nvidia driver?
GeForce Game Ready Driver
Version
347.09 - WHQL
Release Date
Tue Dec 23, 2014
Operating System
Windows 7 64-bit
Windows 8.1 64-bit
Windows 8 64-bit
Windows Vista 64-bit
Language
English (US)
File Size
293.36 MB -
Photoshop CC 2014 crashes on creating 3D objects
Hello, I need help with this problem of Photoshop in this computer.
Photoshop CC 2014 crashes when choosing 3D > New 3D Extrusion From Selected Path and the rest of operations from this menu.
It can show the 3D Workspace, but creating 3D objects causes the program to crash. The GPU enhanced feature Perspective Warp works.
In Preferences > Performance Photoshop detects the graphics card as NVIDIA Corporation GeForce GT 610/PCIe/SSE2, and changing the Advanced Settings Mode to Basic does not solve the problem. Total VRAM says 2019 MB.
I've already installed 4GB more of RAM and a different graphics card (NVIDIA) apart of the integrated graphic card (AMD) trying to fix this problem, but it remains the same.
Drivers are updated and working (old uninstalled).
Resetting Preferences and using another Administrator account also does not work.
This is annoying, I need to do the work in 3D using computers from others and I don't understand why only this feature fails and causes such bad behavior.
Your help would be appreciated. Thank you.
Information extracted from dxdiag:
Operating System: Windows 8.1 64-bit
Memory: 8192MB RAM
DirectX Version: DirectX 11
Processor: AMD E1-2500 APU with Radeon(TM) HD Graphics (2 CPUs), ~1.4GHz
Card name: NVIDIA GeForce GT 610
Current mode: 1280 x 1024 (32 bit) (60Hz)
Display Memory: 4042 MB
Dedicated Memory: 1994 MB
Shared Memory: 2047 MBThanks for your response. Our mandatory profiles and regular local profiles are all generated from the same default user profiles, so the app data is the same. We have system restrictions set by GPO's, so perhaps it's something related to group policy?
Here is the first part of the crash log, the system's not letting me post the whole thing:
Version=1
EventType=APPCRASH
EventTime=130676361272269133
ReportType=2
Consent=1
ReportIdentifier=8b941ca2-ad68-11e4-8267-001b217dec70
IntegratorReportIdentifier=8b941ca1-ad68-11e4-8267-001b217dec70
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Photoshop.exe
Sig[1].Name=Application Version
Sig[1].Value=15.2.2.310
Sig[2].Name=Application Timestamp
Sig[2].Value=5480338c
Sig[3].Name=Fault Module Name
Sig[3].Value=MSVCR110.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=11.0.51106.1
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5098826e
Sig[6].Name=Exception Code
Sig[6].Value=c00000fd
Sig[7].Name=Exception Offset
Sig[7].Value=00000000000536cd
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=e9f5
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=e9f5c8c33e4791a059633dbdb8508411
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=6ad1
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=6ad1e4ea6e8492e201dad09da2580b61 -
After update to CC 2014, Ps can't pass edited image to Lr
As title says, after update to CC 2014 and uninstalling old version I can't get a workflow I used to get. After opening image in Ps from Lr and saving it gives an error:
Is there any easy way to fix this?
If not, how can I reinstall Ps and Lr without losing all my edits and presets in Lr?Ok.. So now after updating CC, Ps CC 2014 and Lr I can't even pass image to Ps from Lr. When I choose "Edit in Adobe Photoshop CC 2014", Ps just opens, but no image is loaded. Can I get some support on this problem?
-
Where is the program after updating Photoshop Elements 9?
After updating Photoshop Elements 9, I can't find the program. I'm using Windows 7 and the program is not in the Start Menu, on the Desktop or pinned to the Taskbar. There are no .exe files in the Program Files (x86) folder, there is no Adobe folder in the Program Files folder, and there are no .exe files related to Photoshop Elements 9 in the ProgramData folder. Last of all I did a search for exe files on the C drive and went through all 5936 items - no exe files related to Photoshop elements.
Please help.reinstall if it's not on your computer.
if you had any problems with your previous installation, clean first - Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
InDesign CS6 crashing just after start up
Hi,
We've had an ongoing problem with one of our users InDesign CS6, I feel like we have tried everything possible. I'll list them for reference:
Uninstalling InDesign CS6 through the standard "uninstall a program".
Uninstalling InDesign CS6 and using the "AdobeCreativeCloudCleanerTool".
Tried installing using different disks.
Tried updating the program (some times it showed there being no updates).
Tried deleting startup scripts and deleting preferences.
Tried with a fresh profile on the users PC.
Used multiple PCs to test this with different accounts from different users.
In the end we just wiped the Harddrive clean, a completely fresh install of windows 7, still no joy.
The only way we can get this to work and not crash just after start up is by giving the user administrative rights, which for obvious reasons, isn't an option for us.
Here is the problem signature from window that notifies me of the crashing, with all the info inside.
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 8.0.0.370
Application Timestamp: 4f72c3ee
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.1
Fault Module Timestamp: 4d5f0c22
Exception Code: 40000015
Exception Offset: 0008d6fd
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 7f56
Additional Information 2: 7f56d5316922f11d9c19960fa530c768
Additional Information 3: 1720
Additional Information 4: 1720f133ce639c9412106776314a8c8e
I would provide msinfo and dxdiag files but I feel they are irrelevant due to the fact that it happens on multiple machines.
Could anyone please advise?
Thanks,
JacobHi Peter,
It seems I've finally found a fix! One of my colleagues sent me this so I thought I would share it incase others have the same issue.
These are the steps I followed to get it to work.
1.Create a folder on the C-root, like C:\UserTemp
2.Give the users Modify rights on the folder you created,
3.Run the following commandlines for each user to change their %temp% and %tmp% paths (need to be logged in as the user):
A. setx.exe TEMP C:\UserTemp
B. setx.exe TMP C:\UserTemp
Basically what this does is creates a new TEMP folder where the user can gain full access too, without actually having administrative rights. I've been told this works for all CS6 applications not just InDesign.
Hope this can help someone else in the future and thanks for all your help on this Peter, with the troubleshooting.
Cheers,
Jacob -
We had to install the new InDesign CC (2014). InDesign CC (2014) crashes continuously. We have un-installed the app twice and re-installed again.
We have tried to install the previous version of InDesign CC but that is no longer (conveniently for you, nightmare for us) available.
Everytime we launch the new InDesign CC (2014) to actually do some work, this crashes. It has cost us 4 hours work since this morning!
This seems to be an issue a lot of people are having.
An update for any app should happen without any glitsches, otherwise your product is not fit for purpose.
We are all paying monthly fees to Adobe to be able to do our day-to-day work.
For that we expect to be able to use these tools without loosing time and money every time you are updating software.Thanks Mylenium
Mac Pro mid 2010, 2 x 2.4 Ghz Quad-Core Intel Xeon
New Mac Pro 2014, 3.7 Ghz Quad-Core Intel Xeon ES
iMac 2014, 3.4 Ghz Intel Core i5
OS X 10.9.2, OS X 10.9.3, OS X 10.8.5
We were not able to get any crash reports - that option not available; the spinning wheel was coming on and off, but nothing would happen and nothing could be done, but re-start machines.
Have cleared prefs files since, this a few times. Based on suggestions found from others having the same problems.
After clearing prefs files, worked awhile , then the same happened.
Hope this helps. -
I had the problem before. Reinstalled Photoshop CS5 and updated again.
Clicking a file starts Photoshop but does not open the file.
If I click "new" to make a new file, nothing happens.
Help....!!!!!!Hi PE
Yes, but nothing happened.
I was instructed to press some key during startup of Photoshop, and it should reset the program.
However, it did not work.
Br
Lars Hansson
Den 29/10/2013 kl. 11.49 skrev PECourtejoie <[email protected]>:
Re: After updating photoshop CS5 to 12.0.4 x32 (windows) I cannot open my documents/files or create new
created by PECourtejoie in Photoshop General Discussion - View the full discussion
Hansson, did you get a window asking you if you wanted to reset your preferences.
Maggedotno, is it the english version? Do you have third party plug-ins? Can you post the contents of help>system info?
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Tool Palette issue after updating Photoshop CS5 to version 12.0.2.
When leaving or hovering the mouse cursor over the Tool Palette in Photoshop usually a small window appears to indicate the name of the tool and keyboard shortcut. However, after updating Photoshop CS5 to version 12.0.2 the small window shows but it is now a blank space. I have uninstalled and re-installed Photoshop CS5 and updated again and this problem persists. Now I wish that I should not have updated from version 12.0.1. Do any other Photoshop CS5 users are seeing this problem?
p.s The Tool-Stack window works fine, when clicking the mouse for a second, and tools are selectable.
The operating software I am using is Windows XP Pro 32 bit.This is a known problem with the update, and Adobe is working on it.
Please see the thread on tooltips, also current in this forum: http://forums.adobe.com/thread/762392?tstart=0
-Noel -
Tools Palette issue after updating Photoshop CS5 to version 12.0.2
After updating Photoshop CS5 to version 12.0.2 the Tool Palette is having an issue. Normally when leaving or hovering the mouse cursor on the Tool Palette in Photoshop a small window appears to indicate the name of the Tool and keyboard shortcut. Now this small window shows but the space is blank.
I have uninstalled and re-installed Photoshop CS5 and again updated but this problem still persists. Now I wish that I should not have updated from Photoshop CS5 version 12.0.1. Do any Photoshop CS5 users have seen this bug with their product? Is it possible to downgrade Photoshop CS5 to version 12.0.1?
p.s The Tool-Stack window, when clicking the mouse and holding for a second on the Tool Palette, opens and shows all the corresponding Tools that can be selected and to be used.
I use Windows XP Professional 32 bits as operating software.This is a known problem with the update, and Adobe is working on it.
Please see the thread on tooltips, also current in this forum: http://forums.adobe.com/thread/762392?tstart=0
-Noel -
Do I have to remove PhotoShop CC after the PhotoShop CC (2014) upgrade? I have both copies on my computer at present.
http://blogs.adobe.com/jkost/2014/06/installing-the-2014-release-of-creative-cloud.html
This messages says (at least some) CC 2014 programs use NEW plugins https://forums.adobe.com/thread/1499663
-so do not uninstall the older CC programs if you use plugins in your programs until you are sure you have plugins that work in CC2014
If you are sure you don't need the old CC programs
-http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
-read reply #3 about the ORDER of uninstalling & installing https://forums.adobe.com/thread/1242671 -
So i was updating my white ipod touch 4th gen and i restarted the ipod while it was half way done. Then after it restarted it would crash right after the apple sign...it would turn white, red,purple,green...any ideas of how to fix it??
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
When it says restore the iPid via recovery mode, try placing n recovery mode and restoring several times. -
My ipad 2 just show itunes n usb logo at screen after update ios8.1.2.It just freeze there.But it not happening to my ipad air n ipad mini!!!what to do?i dont wanna lose any data on it.
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary. -
Photoshop CC 2014 crashing on Quit (OS X 10.9.3)
Hi there. I just updated my entire CC suite yesterday to CC 2014. All the new apps works fine, but my brand new Photoshop CC 2014 crashes EVERYTIME when I quit it. This is my crash report. Can you guys explain me what is going on and what can I do to solve this problem, please? Thanks in advance!
Process: Adobe Photoshop CC 2014 [1342]
Path: /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Identifier: com.adobe.Photoshop
Version: 15.0.0 (15.0.0.58)
Code Type: X86-64 (Native)
Parent Process: launchd [186]
Responsible: Adobe Photoshop CC 2014 [1342]
User ID: 501
Date/Time: 2014-06-20 10:38:27.284 -0300
OS Version: Mac OS X 10.9.3 (13D65)
[long crash log removed... please only send a crash log to a technician, when asked]Ok I found it what cause this problems "Custom Styles". Not Brushes, not Tool Preset, Custom Swatches or Patterns definitely "Custom Styles". What I did? I reset all my preset manager which I add previously. Then restart Photoshop. After opening I added my presets one bye one. First I added my h'all Custom Swatches and quit Photoshop. Result No Crash. Then added my h'all Patterns and quit. No Crash. Then I added my h'all styles (Over 100. These are h'all inside 1 style files) and quit Photoshop. And result CRASHED. I follow adobe solution in this link Photoshop CC 2014 crashes when you quit and save all my styles like a new. But solution didn't work. Still crashing when I added my styles no matter what!
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