After update something happened to my 'n'ext message

Question

my bb 9700 just updated itself. after the update i noticed that something is wrong with my emails. while reading emails, i was pressing 'n' to go to the next message. but now when i press 'n' it only goes one message forward and then after pressing 'n' again, it goes back to the previous one. so its circling between 2 messages, what happened? how to fix it? because i am reading plenty of emails, its very important for me.... i need a hand to fix this. please guide
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Answer 1

Hello,
I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.
Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.
Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.
Please tell us if it works for you.
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