After update to 31.1.2 yesterday 1 acct. works, 1 doesn't, setting all good?

Question

after the Thunderbird update was installed yesterday, the default account works, the second account does not work. error message flash something about server has gone down ora network problem. Doesn't stay long enough to copy. Worked with ISP for an hour (they were logged into my machine). All settings are correct. we deleted the account and rebuilt it three times, failed each time with same message. only difference found in settings between account was in the Local Directory:
GOOD ACCOUNT:
C:\Users\Sue Fineman\AppData\Roaming\Thunderbird\Profiles\83bt5cdt.default\ImapMail\mail.nwi.net
BAD ACCOUNT:
C:\Users\Sue Fineman\AppData\Roaming\Thunderbird\Profiles\83bt5cdt.default\ImapMail\mail.nwi-3.net
The bad account started as ending with mail.nwi-1.net. ISP says that is incorrect, Thunderbird will not allow it to be deleted.
Would it pay to edit the profile, or as SeaMonkey say a lot "delete the profile it will rebuild"?
Any help will be greatly appreciated as my wife is a writer and needs this account.

Answer 1

Wasn't me that worried, but my wife. Below is the output from here machine:
[CODE]
*WARNING:* This contains sensitive information which shouldn't be
forwarded or published without permission.
Application Basics
Name Thunderbird
Version 31.1.2
User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101
Thunderbird/31.1.2
Profile Folder C:\Users\Sue
Fineman\AppData\Roaming\Thunderbird\Profiles\83bt5cdt.default
<file:///C:/Users/Sue%20Fineman/AppData/Roaming/Thunderbird/Profiles/83bt5cdt.default/>
(Local drive)
Application Build ID 20140923203151
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Mail and News Accounts
ID Name Incoming server Outgoing servers
Name Connection security Authentication method Name Connection
security Authentication method Default?
account2 Local Folders (none) Local Folders plain passwordCleartext
account3 [email protected] (imap) mail.nwi.net:143 plain
passwordCleartext smtp.nwi.net:587 plain passwordCleartext true
account6 [email protected] (imap) mail.nwi.net:143 plain
passwordCleartext smtp.nwi.net:587 plain passwordCleartext true
Crash Reports
Report ID Submitted
Extensions
Name Version Enabled ID
Important Modified Preferences
Name Value
accessibility.typeaheadfind.flashBar 0
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
browser.cache.disk.smart_size_cached_value 358400
extensions.lastAppVersion 31.1.2
font.name.monospace.el Consolas
font.name.monospace.tr Consolas
font.name.monospace.x-baltic Consolas
font.name.monospace.x-central-euro Consolas
font.name.monospace.x-cyrillic Consolas
font.name.monospace.x-unicode Consolas
font.name.monospace.x-western Consolas
font.name.sans-serif.el Calibri
font.name.sans-serif.tr Calibri
font.name.sans-serif.x-baltic Calibri
font.name.sans-serif.x-central-euro Calibri
font.name.sans-serif.x-cyrillic Calibri
font.name.sans-serif.x-unicode Calibri
font.name.sans-serif.x-western Verdana
font.name.serif.el Cambria
font.name.serif.tr Cambria
font.name.serif.x-baltic Cambria
font.name.serif.x-central-euro Cambria
font.name.serif.x-cyrillic Cambria
font.name.serif.x-unicode Cambria
font.name.serif.x-western Cambria
font.size.fixed.el 14
font.size.fixed.tr 14
font.size.fixed.x-baltic 14
font.size.fixed.x-central-euro 14
font.size.fixed.x-cyrillic 14
font.size.fixed.x-unicode 14
font.size.fixed.x-western 14
font.size.variable.el 17
font.size.variable.tr 17
font.size.variable.x-baltic 17
font.size.variable.x-central-euro 17
font.size.variable.x-cyrillic 17
font.size.variable.x-unicode 17
font.size.variable.x-western 14
gfx.direct3d.last_used_feature_level_idx 0
mail.openMessageBehavior.version 1
mailnews.database.global.datastore.id f64cb5ef-6e0f-4579-bf97-0abbb6a168e
network.cookie.prefsMigrated true
places.database.lastMaintenance 1411416187
places.history.expiration.transient_current_max_pages 104858
plugin.importedState true
print.printer_Brother_HL-2280DW_Printer.print_bgcolor false
print.printer_Brother_HL-2280DW_Printer.print_bgimages false
print.printer_Brother_HL-2280DW_Printer.print_colorspace
print.printer_Brother_HL-2280DW_Printer.print_command
print.printer_Brother_HL-2280DW_Printer.print_downloadfonts false
print.printer_Brother_HL-2280DW_Printer.print_duplex 0
print.printer_Brother_HL-2280DW_Printer.print_edge_bottom 0
print.printer_Brother_HL-2280DW_Printer.print_edge_left 0
print.printer_Brother_HL-2280DW_Printer.print_edge_right 0
print.printer_Brother_HL-2280DW_Printer.print_edge_top 0
print.printer_Brother_HL-2280DW_Printer.print_evenpages true
print.printer_Brother_HL-2280DW_Printer.print_footercenter
print.printer_Brother_HL-2280DW_Printer.print_footerleft &PT
print.printer_Brother_HL-2280DW_Printer.print_footerright &D
print.printer_Brother_HL-2280DW_Printer.print_headercenter
print.printer_Brother_HL-2280DW_Printer.print_headerleft &T
print.printer_Brother_HL-2280DW_Printer.print_headerright &U
print.printer_Brother_HL-2280DW_Printer.print_in_color true
print.printer_Brother_HL-2280DW_Printer.print_margin_bottom 0.5
print.printer_Brother_HL-2280DW_Printer.print_margin_left 0.5
print.printer_Brother_HL-2280DW_Printer.print_margin_right 0.5
print.printer_Brother_HL-2280DW_Printer.print_margin_top 0.5
print.printer_Brother_HL-2280DW_Printer.print_oddpages true
print.printer_Brother_HL-2280DW_Printer.print_orientation 0
print.printer_Brother_HL-2280DW_Printer.print_page_delay 50
print.printer_Brother_HL-2280DW_Printer.print_paper_data 1
print.printer_Brother_HL-2280DW_Printer.print_paper_height 11.00
print.printer_Brother_HL-2280DW_Printer.print_paper_name
print.printer_Brother_HL-2280DW_Printer.print_paper_size_type 0
print.printer_Brother_HL-2280DW_Printer.print_paper_size_unit 0
print.printer_Brother_HL-2280DW_Printer.print_paper_width 8.50
print.printer_Brother_HL-2280DW_Printer.print_plex_name
print.printer_Brother_HL-2280DW_Printer.print_resolution 0
print.printer_Brother_HL-2280DW_Printer.print_resolution_name
print.printer_Brother_HL-2280DW_Printer.print_reversed false
print.printer_Brother_HL-2280DW_Printer.print_scaling 1.00
print.printer_Brother_HL-2280DW_Printer.print_shrink_to_fit true
print.printer_Brother_HL-2280DW_Printer.print_to_file false
print.printer_Brother_HL-2280DW_Printer.print_unwriteable_margin_bottom 0
print.printer_Brother_HL-2280DW_Printer.print_unwriteable_margin_left 0
print.printer_Brother_HL-2280DW_Printer.print_unwriteable_margin_right 0
print.printer_Brother_HL-2280DW_Printer.print_unwriteable_margin_top 0
Graphics
Adapter Description Intel(R) HD Graphics
Vendor ID 0x8086
Device ID 0x0102
Adapter RAM Unknown
Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32
igd10umd32
Driver Version 8.15.10.2696
Driver Date 3-19-2012
Direct2D Enabled true
DirectWrite Enabled true (6.2.9200.16571)
ClearType Parameters ClearType parameters not found
WebGL Renderer false
GPU Accelerated Windows 2/2 Direct3D 10
AzureCanvasBackend direct2d
AzureSkiaAccelerated 0
AzureFallbackCanvasBackend cairo
AzureContentBackend direct2d
JavaScript
Incremental GC 1
Accessibility
Activated 0
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2.1 Basic ECC 3.16.2.1 Basic ECC
NSS Util 3.16.2.1 3.16.2.1
NSS SSL 3.16.2.1 Basic ECC 3.16.2.1 Basic ECC
NSS S/MIME 3.16.2.1 Basic ECC 3.16.2.1 Basic ECC
[/CODE]
Hope this is what you wanted.
Thanks
Russ