After updating Itunes, I tried to sync my 3GS with my computer upon which I received an error message saying that the backup was not able to be completed. I then tried to restore...which I did...but NOW it will not allow me to back it up!

Pretty much, it keeps giving me the error message..."Unable to complete back up due to Iphone refusing the request." HELP!!

Did you try to delete the latest backup from the list in iTunes/Edit/Preferences/Devices?

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I unplugged a USB data device without ejecting it properly via 'Finder'. Now whenever I plug in the device I received an error message stating that the 'disk was not ejected properly

Now when I plug in the device I receive an error message stating that the disk was not ejected properly & that next time I connect the 'disk', MAC OS X will attempt to repair any damage to the information on the disk.
It has not repaired.
The data I am trying to import is photos & even when I change to a different SD card I receive the same message.
I am a recent convert from Windows and am new to the MAC way of things.

You can repair the SD card using Disk Utility.
I suggest you copy the photos from your SD card, if you haven't done so already, before using Disk Utility to repair your SD card.

I just downloaded Lion and when it opened mail for the first time, I received an error that there was something corrupted in mail. I was directed by Apple to close Mail and re-open it. I did, but now Mail will not open at all. What do I need to do to c

I am having issues with Mail after downloading and installing Lion. Snow Leopard prior. There was a message that there was some sort of corruption in Mail and that I should close Mail and re-open Mail. I did, but Mail will not open at all.

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

I cannot access my ebay account. I can still look for stuff but if I try to login in I get an error message saying that the connection was reset. This is the only site I am having issues with. The site works with IE6 but I would rather use Firefox.

- Was having problems accessing messages on Facebook, seems to be working now
- Cannot login on ebay.ca or ebay.com
- Having troubles listing items on ebay (uploading pictures)... this started before the logging in problems
- Problems only on laptop, other PC in the not having any problems
- Can log in to ebay using IE on laptop, but I would rather use Firefox

HouFunGuy wrote:
One thing I notice is that the _mmServerScripts folder does not show up in my Local Files folder - even after refreshing. (The underscore must hide this folder?)When I change the drop-down from Local View to Testing Server I don't see the _mmServerScripts folder, and all folders are red.
The underscore at the beginning of the folder name hides it in the Files panel, although you can turn on the option to display hidden files by accessing the panel options menu.
The folder icons in the Files panel are colour coded: green is for local files, red represents the testing server (or Subversion repository, if defined), and yellow (Windows) or blue (Mac) represents your remote server.
As Randy says, check the Web URL in your testing server definition. It should be http://localhost/check_php/.

I cannot install itunes no matter what I try, I have just purchased the iphone4 and I try to install the new itunes 10.5 but I keep receiving an error message saying that the installation could not be completed please try again.

I have deleted files/folders like it tells you too here, but nothing seems to work.
Can anyone help?
Thank you

right click on the setup file
run as administrator
also try compatibility mode as winxp sp3
also try rebooting windows.
if all fails still, run ccleaner, clean your pc of junk files, scan registry for errors and spyware while your at it.
can you install another app? meaning will it install anything else or is it just itunes that wont install?
are you logged in as an admin?

I took my iMac 2010 to a "Third Party" company to replace my hdd, they did, but now it will not boot. if i took this to the Apple store, how much would it cost to fix? if i buy my own SSD (£70) Thanks a LOT!

I took my iMac 2010 to a "Third Party" company to replace my hdd, they did, but now it will not boot. if i took this to the Apple store, how much would it cost to fix? if i buy my own SSD (£70) Thanks a LOT!

DewiRobbo wrote:
Well, this "third party" is going to put my old hdd back and not charge me any money (as he did not fix it) but i think its better off taking it to an AASP because i have a feeling Apple store will charge way too much.
The way I read that comment – you seem to suggest the Mac was broken before the third party replaced the disk - is that the case or was it working before the HD was replaced?
Since the Mac is out of warranty you will have to pay for any repairs wherever you take it. Authorised Apple service centres will be able to get parts whereas any non certified technicians will have to use 'grey market' parts since Apple will not sell parts to the public. These may be reconditioned or not official parts - it's a risk to use them. Visit the Apple store & ask them - there is no point in lying about it being handled by a third party. An Apple tech may be able to tell when they open the case, depending on how meticulous your third party was.
If you are handy with a screwdriver & have tools and a lot of patience you could use a guide on iFixit.com, but there is no indication of why this Mac not booting up.
It could be that the disk is not formatted correctly.
Are you sure the tech copied an OS onto the disk? Did they install the OS for you or did they clone the old disk?
Can you boot from a backup disk or from an install disk? Does the disk appear in Disk Utility when booted from another OS (either the installer or a backup).
'Not booting' can mean so many things, what does booting do exactly? Grey screen, black screen, any noises or tones, any signs of life at all…?
If you look at the iFixit guides you will see many fiddly connectors, if the tech failed to hook them all back up it could explain the failure, or perhaps you just have a disk that is 'dead on arrival' - sometimes that happens. A properly trained technician should be able to figure that one out.

I own an iMac 2011. I am unable to reinstall and launch premiere pro cc. We I attempt to run the program I get a error message saying that the adobe application manager is missing or need to be updated. I reinstalled the manager but I am still unable to l

I own an iMac 2011. I am unable to reinstall and launch premiere pro cc. We I attempt to run the program I get a error message saying that the adobe application manager is missing or need to be updated. I reinstalled the manager but I am still unable to launch any of my programs from adobe. I tried to do a trail with a program and I am still getting the same message.

Davinci thank you for the update.
Please utilize any available uninstallers that are located in the Applications/Utilities/Adobe Installers folder. Once all of the available uninstallers have been run you will then want to rerun the CC Cleaner Tool. You can find directions on the use of the CC Cleaner Tool and a download link at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. After the CC Cleaner Tool is run then please reinstall the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.
The CC Cleaner Tool is designed to be used after running the uninstallers. Without running the uninstallers first then a complete removal may not be possible.

Hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized

hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries)

I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries).
Thank you for your help! - I did try looking for all available specs about Keynote on the Apple iTunes website, and found nothing that could help me. HELP!

1
Close all iWork applications
2
Uninstall Keynote; this must be done with an application remover tool to delete the installation properly. Appcleaner is known to work correctly for this purpose, it is free and can be downloaded from here: Appcleaner Download
3
empty the trash
4
shutdown the Mac and restart. After the start up chime, hold down the shift key until the apple logo appears
let the Mac complete the start up procedure completely, it will take longer than usual as the hard drive is being repaired
5
Reinstall Keynote by logging into the Mac App Store using download / install

I'm trying to download the trial version of Adobe Illustrator. An error message says that the OS does not meet the minimum system requirements for the installer. 10.6.0 is the minimum required for installation. How do I get my mac to be a 10.6.0 ?

I'm trying to download the trial version of Adobe Illustrator. An error message says that the OS does not meet the minimum system requirements for the installer. 10.6.0 is the minimum required for installation. How do I get my mac to be a 10.6.0 ? Right now I have a 10.5.8 is there a way to upgrade or something?

Buy the Snow Leopard retail installer (http://store.apple.com/us/product/MC573Z/A?fnode=MTY1NDAzOA).
That will take you to 10.6.3.
If required you can then use the combo updater to get to the latest version, 10.6.8 (http://support.apple.com/kb/DL1399)
SL system reqmts;

When I try to download the latest update for my ipad, I get an error message saying that the internet timed out.

When I try to update my ipad with the latest software, I get an error message saying that the internet timed out. What can I do?

The update file is around 700 megs so if you're on a slow connection it does time out. You can also look into your anti virus software or firewall, it might be blocking the file. Also if you're trying to download it over 3G it won't work. There's a 20 meg cap on all 3G downloads.

When trying to install an extension for InDesign CC 2014 I get an error message saying that the extension only works with version 7.0 or greater. My version is 10.0.0.7 x64 Build I was using this extension fine with InDesign CC

When trying to install an extension for InDesign CC 2014 I get an error message saying that the extension only works with version 7.0 or greater. My version is 10.0.0.7 x64 Build I was using this extension fine with InDesign CCError message with InDesign CC 2014

Used the 64bit version before CC 2014 as well so don't think that's the issue. Here is the text in the .mxi file if I have missed something:
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<macromedia-extension id="PrintUI Tools" name="PrintUI Tools" requires-restart="true" version="3.0.0">
<author name="PrintUI.com"/>
<description/>
<license-agreement/>
<products>
<product maxversion="" name="InDesign" primary="true" version="7.0"/>
</products>
<files>
<file destination="" file-type="CSXS" products="" source="PrintUIManagement.zxp"/>
</files>
<update url="http://printui.com/public/downloads/updates/printui_tools_update.xml"/>
</macromedia-extension>

I get an error message saying that the original file could not be located on about half the songs in my library. Not all but half.

I'm unable to play approx. half the songs in my library. I get an error message saying that the original file could not be located. I am asked if I want to locate the file, I click locate and get a screen with a list of confusing looking files and nothing seems to solve the problem. As is probably apparent by now I am not particularly computer literate. I don't understand why this problem occurs on only half my library.

This "original file cannot be found" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

Hi. I d like to email a photo from iPhoto but I keep receiving the same error message saying that the combination username /password is incorrect so it won't send the email. How do I reset these parameters so I can email my pix? Thx

Hi. I d like to email a photo from iPhoto but I keep receiving the same error message saying that the combination username /password is incorrect so it won't send the email. How do I reset these parameters so I can email my pix? Thx

You have a number of things that will make this not work.
Your mailto link is not the way to go, take a look at this and it should get you on the right path.
http://www.paulgdesigns.com/learncontactform.php
On your action page, you can have it give the thank you message that you want. Having a seperate page saying they forgot to do something complicates matters more than you might wish at this point, and usually irritates people. however if you decide you want to go that way, look up "sticky forms". What this does is re-populate the fields when they have to go back to correct.
A better way would be to validate the information, you can use Spry if you want which is built into dreamweaver.
You also have in your html form this
enctype="multipart/form-data"
That is used for sending files, and since you are not, the form would not work, so you want to remove it.
Hopefully that will give you a starting point.
Gary

Today, after having published my website without difficulty for years, I got an error message saying that the file format was unrocognized. Anyone have any suggestions.

Today, after having published my website without difficulty for years, I got an error message saying that the file format was unrocognized. Anyone have any suggestions.

You need to give some more info.
How are you publishing your site - iWeb FTP or another application? If the latter, is the encoding set to Unicode (UTF-8)?
Who is giving you this message - the server?

After updating Itunes, I tried to sync my 3GS with my computer upon which I received an error message saying that the backup was not able to be completed. I then tried to restore...which I did...but NOW it will not allow me to back it up!

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