After updating my iphone5, my phone went back to factory setting and now I can't sign in with my apple id because it does not recognise it... Help?!

After updating my iphone5, my phone went back to factory setting and now I can't sign in with my apple id because it does not recognise it... Help?!

Yes, my telco is an approved carrier. If my phone was brand new, I think so, they opened it in front of me.. I really couldn't remember it was 1.4 years ago. It did seem new.
Well it says, "_____" cannot be used to unlock this iphone. I've tried both my apple ids but it didn't work.

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