After updating my ipod 4G to iOS 6, I cannot connect to the itunes store.
I recently updated my ipod to iOS 6. Affter that, I could not connect to the app store. Also, my computer only detected and downloaded half of the music that is on my ipod. My first priority is connecting to the app store through my ipod, because my laptop also says that I didn't buy half of the songs that I bought.
I lost all my content and im having the same issue. Not sure what to do just wait I guess.
Similar Messages
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Please help, i would like to start downloading apps and music as soon as possible.
Adriana...
Try the troubleshooting steps here > Can't connect to the iTunes Store -
After updating my iPad 2 to iOS 6, I cannot connect to my router. I have turned the router off, left off for a considerable time, turned the iPad off and on, reset the network settings, nothing works. Any other suggestions? It is obvious many others are having similar problems, so the iOS 6 looks like a loser.
I have just upgraded from a 3 to a 4S and now I can't connect to my wifi. I've tried everything, resetting network settings, switching to boot, renewing lease, rebooting, turning off cellular data etc etc. nothing works!! Very frustrating!
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How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store
See thes previous discussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
I have the new iOS 6 on my iPad, and when ever I try to log on to the iTunes store this comes up: Cannot connect to the iTunes store. Anybody help please?
I'm also having this problem I've already tried changing the year stuff and its still the same I succeeded once when I toggled my credit card account but after that the same problem occurred.
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My IPOD and Macbook Pro both will not connect to the Itunes store through Itunes says no internet connection, but I can connect through safari and I have a internet connection
As I mentioned above, I am not very tech savvy so I have no idea why a wireless protocol would be showing up there, I'm just listing everything I see in hopes that someone might know something I can try. This is why I am asking for help here - I'm not sure what has happened that has made me unable to connect, especially since it seemingly occured while nobody was using the computer.
I guess I should clarify that I'm not a total hillbilly- normally my firewall is set to 'on', but I set it to 'off' to try and troubleshoot the issues here as I was told that sometimes it can interfere with the computer's ability to connect to the internet. If this is not the case and firewall does not affect anything, I will turn it back on while I try to fix this.
I have tried the method you mentioned above a few times - I actually contacted my ISP earlier this week and they recommended resetting the router like that. They didn't mention any known network issues. -
Cannot connect to the itunes store following update of itunes
Have just updated my itunes on my Windows 7 (64 bit) computer. Now I cannot connect to the itunes store. Have checked firewall settings, all OK. My daughters computer (also windows 7 64 bit) is still working OK, but HAS NOT got the latest version of itunes updated. Have other people had this problem with the latest update? There are no error messages. Just hangs there for a while then apple logo appears at the top with a blank screen. The black tool bar is also devoid of options.
Has anyone managed to work out why and how to fix this?I had to use an additional command:
netsh winsock reset catalog
[hit enter]
netsh int ip reset reset.log
[hit enter]
Reboot.
My iTunes can now connect to the store. Hope that helps someone. -
Cannot connect to the iTunes Store from my home network since I upgraded to ios 6
I own an iPad 2 and recently upgraded to ios 6. Since then, I cannot connect to the iTunes store from my home network. I can navigate any other site and access any other application. I can even reach the iTunes store through My Personal Hotspot and through my office network.
Has anyone experienced something similar? My network carrier is Telmex and I know for sure, they block port 25. Any guess on whether there could be a setting impeding connection?
Help!!!Hi Nickey,
If you are having difficulty connecting to the iTunes store from your PC there are a number of things you can try to get connected again. Details are available in this article -
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
I see you have already checked to make sure your system and other software is up to date, but there are plenty of ways to continue from there.
Thanks for using Apple Support Communities.
Best,
Brett L -
I can't get any updates or download any new apps from iTunes because I "cannot connect to the iTunes Store" or sometimes it says server. I have no trouble getting my email or surfing the Internet, so it is a problem specific to accessing iTunes. Incredibly frustrated! Please help!
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
My iPod touch will not allow me to connect to the itunes store via my wireless internet but it will allow me to when connected through my lap top
I have already looked on that link and it is of no help at all.
When i first put credit onto my i pod it worked fine then it kept coming up with that message, i went into the apple store today and it worked straight away and when i first tried to download apps at home it worked fine, then it stopped again and came up with the same message. i know its not the internet connection because i can connect ok to the internet on both the i pod and my laptop. -
My iPad works perfectly except when trying to update apps. Then I get a message that says "Cannot connect to the iTunes store."
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and change the date to a few months in the future and then re-trying -
Computer software update tip I tunes is temporarily unavailable, unable to connect to the itunes store .How to solve?
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Cannot connect to the iTunes store or update my iPod software
I've been having problems with my iTunes for a while now. Every time I try to connect to the iTunes store, i get the message "itunes could not connect to the itunes store. an unknown error occurred. (-3221). make sure your network connection is active and try again." also, when i try to sync my iPod, i am told that my software is old and i need to download the new version. when i try to do this, i get the message "the ipod software update server could not be contacted. make sure your network settings are correct and your network connection is active, or try again later." ALSO, whenever i put a previously recorded cd into my dvd drive to add it to my iTunes, the iTunes will load the music but not the cd information, which it used to find automatically! can someone please help me? i've contacted apple several times and done everything they've said to try; i've tried all of the advice here in the support section and even talked to friends with lots of computer experience and nothing has helped. i even uninstalled iTunes and reinstalled it and turned off my firewall. still nothing!
Here's my diagnostics report:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
TOSHIBA Satellite A105
iTunes 7.6.1.9
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12
iTunes Serial Number 716AE8557FA97739
Current user is an administrator.
The current local date and time is 2008-02-23 11:36:04.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 945GM Express Chipset Family
Mobile Intel(R) 945GM Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {E859DFC5-FCF7-4506-9ACC-42177B0E6EF2}
Description: MAC Bridge Miniport - Packet Scheduler Miniport
IP Address: 192.168.0.1
Subnet Mask: 255.255.255.0
Default Gateway:
DHCP Enabled: No
DHCP Server: 255.255.255.255
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {8D79DBE2-05F2-4EBB-876B-DAD236DCCBEA}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 76.93.92.125
Subnet Mask: 255.255.224.0
Default Gateway: 76.93.64.1
DHCP Enabled: Yes
DHCP Server: 10.235.192.1
Lease Obtained: Sat Feb 23 10:22:00 2008
Lease Expires: Sun Feb 24 00:34:11 2008
DNS Servers: 66.75.160.63
66.75.160.63
66.75.160.64
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), Iviaspi (1.0.0.0), Pfc (2.5.0.204), DLACDBHM (1.0.0.1),
UpperFilters: GEARAspiWDM (2.0.6.1),
D: MATSHITA DVD-RAM UJ-841S, Rev 1.60
Audio CD in drive.
Found 19 songs on CD, playing time 69:50 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 00:37:72
Track 3, start time 03:56:30
Track 4, start time 09:24:57
Track 5, start time 15:19:62
Track 6, start time 15:53:17
Track 7, start time 22:19:62
Track 8, start time 27:09:07
Track 9, start time 28:05:35
Track 10, start time 32:09:05
Track 11, start time 36:58:10
Track 12, start time 41:47:12
Track 13, start time 42:02:17
Track 14, start time 46:27:47
Track 15, start time 51:14:40
Track 16, start time 51:43:07
Track 17, start time 56:03:57
Track 18, start time 61:21:67
Track 19, start time 65:16:25
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 12 16 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
** iPod/iPhone Connectivity Tests **
iPodService 7.6.1.9 is currently running.
iTunesHelper 7.6.1.9 is currently running.
Apple Mobile Device service 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
SASKIA'S IP (E:\), Fifth Generation iPod (iPod with video) running firmware version 1.1
Serial Number: JQ546CGDSZ9
Bus Speed: 61440
** iPhone/iPod Touch Sync Tests **
One or more sync tests failed.The Stores are currently down. Its not a problem with your device. https://www.apple.com/support/systemstatus/
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TS1702 I can't update my applications. Always appeared cannot connect to the iTunes store
I can't update my applications. Always appeared cannot connect to the iTunes store
I had the same issue all i had to do was go into settings > general > cellular > itunes > ON then go back to the first settings > iTunes & App Stores > Use Cellular Data > ON
i had 5 days of trying to fix this with no help from apple, i also dont have wifi at home, but found if i went out could use wifi to access itunes, so went home and played with my phone and YAY FINALLY FIXED!
Hope this helps everyone and maybe apple will let everyone know that after the update some phones automaticly switch cellular use off, i tried everything from changing the date forward to factory restoring my phone none of which fixed it
GOODLUCK! -
iTunes still does not work properly. It will let me play the music, but it still won’t let me connect to the iTunes store. I did all of the updates, including the "repair missing files" and did a flush and everything comes back as just fine.
I’ve thought about totally uninstalling and reinstalling, but I don’t want to lose all the settings and configurations. Hopefully we can figure out what went wrong.
Last week, I was trying to download an app a couple of days ago and it seemed to get stuck. We had to do a “hard shutdown”to get the computer to shutoff and get out of the iTunes program. I don't know if that had anything to do with my problems. Hopefully any suggestions will help me get back into the iTunes Store. I miss my iTunes!!Try iTunes 9.2.1 which will run on OS X 10.4.11. iTunes 9.2.1, http://support.apple.com/kb/DL1056
You also need at least Safari 4.0.3 to connect to the iTunes Store. You can download Safari 4.1.3 for OS X 10.4.11 (Tiger) here: http://support.apple.com/kb/DL1069
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