After updating to FF 20, the Welcome Message will not close, and there is no opt out.

this is maddening. After updating to FF20, each and every time I open FF the stupid Welcome message is permanently displayed in a tab. There is no way to opt out. You cannot close it. I have tried cleaning out cookies and cache to no avail. I even signed up hoping that would automatically close it, nothing. I am really really annoyed now. Is this a new feature of Firefox, forcing their messages to appear without any means of closing them?

You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.
*http://kb.mozillazine.org/Preferences_not_saved
*http://kb.mozillazine.org/Resetting_preferences

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Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
See also "Corrupt extension files":
* http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

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Hi AQmit,
Thanks for the reply.
Please find the screenshots of what i am trying to do.
Also, Can u direct me how to check the right logs?

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Welcome to the Apple Support Communities
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It doesn't sound like the Exchange environment is configured in a manner to support these types of clients very well. Have your Exchange team look at the following
http://blogs.technet.com/b/exchange/archive/2012/11/26/supporting-windows-8-mail-in-your-organization.aspx
http://blogs.technet.com/b/exchange/archive/2013/10/18/supporting-windows-mail-8-1-in-your-organization.aspx
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After updating to FF 20, the Welcome Message will not close, and there is no opt out.

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