After updating to iOS 8.0.2 my iPhone is stuck in a loop of showing me the loading apple logo for about a minute, then the screen goes blue and the process starts over.
I can turn the iPhone off by holding down the power button and releasing when i see the blue screen. I have tried to restore the iPhone in iTunes by putting it into recovery mode, but after about 10-20 minutes of it restoring the iPhone suddenly looses connection with the computer and goes back into the loop process. What should i do?
Hello Simmo1997,
Sorry to hear about your issue but let’s see if we can get your iPhone back up in running. If your iPhone is disconnecting when trying to restore then check out the article below to get you started with isolating the issue. Let me know if it gets resolved or if you discover a new symptom.
iTunes: Resolve USB-related alerts
http://support.apple.com/kb/HT5772
Regards,
-Norm G.
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Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
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☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
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For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. Please include the BOOT_TIME message at the beginning of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
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http://support.apple.com/kb/ts3780
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http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
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If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
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Cheers,
Pedro. -
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