After updating to itunes 8 I can't connect to the store

I've been having problems with this for about a week and taken every recommended step to fix it, but nothing seems to work.
Here is the diagnostic report:
Microsoft Windows Vista Professional Service Pack 1 (Build 6001)
Dell Inc. Latitude D830
iTunes 8.0.1.11
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.1.13
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number 9B1430BD47E162B4
Current user is not an administrator.
The current local date and time is 2008-10-26 21:20:15.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA Quadro NVS 140M
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {B3A393E3-CE9B-44D5-83BD-F43676EEF92A}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {64E7146B-0F98-4FE4-B618-5031D2EF4D0A}
Description: Intel(R) Wireless WiFi Link 4965AGN
IP Address: 10.210.2.185
Subnet Mask: 255.255.0.0
Default Gateway: 10.210.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.177.4
Lease Obtained: Sun Oct 26 21:08:05 2008
Lease Expires: Sun Oct 26 22:08:05 2008
DNS Servers: 143.206.30.22
143.206.30.22
143.206.30.23
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-10-13 22:24:17.

Just put the upgrade to 8.0.2 it did not solve the problem
Helped on another forum:
1 I disabled "My photostream"
2 Disconnect "Sharing iCloud"
3 Disconnect "Overview photo"
4 Went to the "photo" and the band appeared in imports. Wait until the end and it worked!
Thank you all!

Similar Messages

I have latest iTunes installed but can't connect to the Store

I have tried v10.4 & v10.5, have disabled the firewall, added trusted domains & required ports.
Deleted the hosts file & lots of other things
I enter my apple ID & get the message that this ID has not been used in the store before & must be reviewd.
When I do this I get Welcome to the iTunes Store. blah , blah
To begin creating your Apple ID, click Continue.
When I click on continue, the yellow box at top says Accessing iTunes Store then when it stops - Nothing happens!!!
If I run diagnostics it tells me I passed all tests OK.
OS is Vista64
Any ideas

This has been a bit of a problem for a while, one reason, it cannot talk to the apple servers.
Some firewall, mainly Bullguard, zonealarm, avg and a few others are blocking traffic to the site even if disabled, these need to be uninstalled.
If uninstalling doesnt work then you need to run this command as an administrator from the CMD prompt.
netsh winsock reset
This should resolve the issue your having.
Finally its known that some spyware and trojan scanners along with PCTOOLS causes problems and these need to be uninstalled aswell if you have them on your pc.
Hope this helps.

After updating to 5.1, I can't connect to the activation server.

And Itunes says there is no SIM card, even though there is.

What happens when you try? Does it not accept the change? Does it show that it changed but does not actually change?
Basic troubleshooting from the User's Guide is reset, restart, restore. Has any of that been tried?

Some of my earliest photos are not showing on my phone after updating to iOS7. They can be seen in the app "over" which allows for art and lettering to be placed on a photo but I can not find an album for photos before 2012.

Some of my earliest photos are not showing on my phone5 after updating to iOS7. They can be seen in the app "over" which allows for art and lettering to be placed on a photo but I cannot find an album or year for photos before 2012 (in the photo app). The iphone says the photo content is there when I check in "about" under general in settings. So the pictures seem to be somewhere but I just can't access from from the photo app. Any suggestions. I also know that they were there before the iOS7 upgrade as I was looking for a pre 2012 picture last week and it we there.

Some of my earliest photos are not showing on my phone5 after updating to iOS7. They can be seen in the app "over" which allows for art and lettering to be placed on a photo but I cannot find an album or year for photos before 2012 (in the photo app). The iphone says the photo content is there when I check in "about" under general in settings. So the pictures seem to be somewhere but I just can't access from from the photo app. Any suggestions. I also know that they were there before the iOS7 upgrade as I was looking for a pre 2012 picture last week and it we there.

After updating to 4.3 I can't connect to wi-fi because the "internet speeds are too slow". How much speed does this require?

After updating to 4.3 I can't connect to wi-fi because the "Internet speeds are too slow". So what speed does it need?

I called tech support and I got the same **** canned response, backup and reset to factory settings. Yeah right! Everything was fine until Verizon shoved the software update down my throat. I finally unchecked the box in Wi-Fi settings for auto network switch. However, I still get the "Your Internet connection is unstable" warning no matter what Wi-Fi connection I hit.
In a related story, I received a new or refurbished phone as my original SIII had AC/charging connection issues. I called probably three times to attempt to back up my data, went into two stores in attempts to have them transfer the information over, and all were too incompetent and inept to assist me. Only when talking to someone about this Wi-Fi issue, did someone actually know how to back up everything. Of course by this time, I had to send the new phone back because Verizon charged me $400 before I got everything squared away. What a colossal waste of my time!

I just updated my iphone to iOS 5.1.1, and shortly after it finished installing and i try to use my itunes it says it cannot connect to the store? what shall i do?

i just updated my iphone to iOS 5.1.1, and shortly after it finished installing and i try to use my itunes it says it cannot connect to the store? what shall i do?

There are a number of threads from other people reporting the same iTunes connection issue - it looks like there might be a problem at Apple's end

TS1363 I want to use an old 3 GS iPhone that is no longer in service as a phone now as just an iPod to play music. When I connect the phone to the computer with iTunes running, iTunes says it can't connect to the device because it didn't get a valid respo

I want to use an old 3 GS iPhone that is no longer in service as a phone now as just an iPod to play music. When I connect the phone to the computer with iTunes running, iTunes says it can't connect to the device because it didn't get a valid response from the device. How can I get the system to recognize the phone, and let me rename it as my iPod, instead of my phone?
As an aside, the current installed operating system on this old iPhone is 4.2.1, but that wasn't one of the selectable options in the operating system list dropdown below. Don't know if that makes any difference.

Hi maddogdne,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
Using an iPhone without a wireless service plan
http://support.apple.com/kb/ht3406
Cheers,
- Judy

Just wondering if anyone has a problem with accessing iTunes store. have iTunes installed but can't bring up the store home page?

Just wondering if anyone has a problem with accessing iTunes store. have iTunes installed but can't bring up the store home page?

i have the same problem! Safari won't work either. Can anyone help please? I have completely restored my computer trying to fix this and it still won't work! I have a 2 month old alienware laptop running windows 7

HT2731 I have been trying to update my ipod and it keeps saying can't connect to the store but I'm able to purchase apps from the store. Which I did right after it said that???

I don't know what's going on with my ipod it keeps saying can't connect to store when I try to download updates but I can still buy apps from the store???

Make sure your system time & date is set properly. If it is not, then move it backwards 2 months, then try to connect to the store. Good chance it will work then.
Change it back after again.

Updated to iTunes 7.6 and now i can't connect to the store

I getting an error message saying it timed out. This happened when i first downloaded iTunes 7.5 on my new Vista running computer a month ago but i fixed it by going into Norton and putting iTunes to allow. I went to go do the same thign because maybe it reset but it is still on allow. Can someone please help me.

I posted this in another thread, but read the bottom paragraph.....Even though Norton says allow for iTunes, my was still blocked as well. It's running fine now though since I've cleared out the programs list and rules tab and started over. Norton sets a no TCP rule I couldn't figure out so I cleared them all out.
I disabled only the personal firewall in Norton Internet Security and it connected straight away. When I found out this worked, I tried just allowing the four apple programs the personal firewall monitors and no joy. I will find which program is being blocked, but disabling the entire personal fire wall will work.
BTW, in my case I was getting the connection timed out but the iTunes diagnostics said the connection was fine but never connected to the store successfully
Some how Norton Internet Security set itself to block outbound TCP connections during the upgrade, even though iTunes was still set to allow all connections in and out. I couldn't figure out which rule to change. To get the firewall running again, I had to use the reset botton (in Norton Internet Security) to clear out all the rules and programs and then manually add iTunes with allow all privileges to the program list. CAUTION: until Norton repopulates privileges for other programs, you may need to add them manually.....this includes Internet Explorer or any other browser you may use.

ITunes can't connect to the store

Hi everyone! It's since a couple of weeks ago that I have trouble connecting to the iTunes Store from my iTunes. I had the latest version of iTunes 10, and it worked all just fine. Then all of a sudden one day, for no evident reason, it says it can't connect to iTunes Store, because the internet connection isn't active, but in fact the connection works! Also, I can't access my account from iTunes, but I can listen to radio stations!! And when I run the Diagnostics for the network connection, I get only the third dot red, where it says it failed the "safe connection to iTunes Store".
So I make a test, I try to connect to iTunes Store from my iPod Touch, using the very same internet wi-fi connection I use for my pc. And guess what? It works perfectly! This makes me think the trouble is in my computer then. So I check the guide and I update my OS (Windows XP 32 bit, with SP3), with no results.
I also tried uninstalling and reinstalling iTunes, with no results. The last thing I tried was the downgrade to iTunes 9, with the only difference that now when I run the Network Diagnostics, it gives me all the green dots, but still iTunes won't connect to the store!
I really don't know what to do anymore... If someone could please help me, I would be very grateful! Thank you very much in advance for your attention.
Cesco87xxx

Thank you for your attention... I just installed the latest version of iTunes, and I ran the Network Diagnostics, as you told me. The result is the same as the first time, I get the third red dot "Secure link to iTunes store failed". Here are the details of the diagnostics, if they can be some help:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard HP Compaq dx2300 Microtower
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver not found.
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0012AC880EEF1CD0
Current user is an administrator.
The current local date and time is 2011-05-17 12:12:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel(R) 946GZ Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.2.14 is currently running.
iTunesHelper 10.2.2.14 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {A905EA70-6370-4BFE-A21E-67BB522207EE}
Description:          Intel(R) PRO/100 VE Network Connection - Miniport dell'Utilità di pianificazione pacchetti
IP Address:          192.168.1.253
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          Yes
DHCP Server:          192.168.1.1
Lease Obtained:          Tue May 17 12:01:30 2011
Lease Expires:          Fri May 20 12:01:30 2011
DNS Servers:          8.8.8.8
                    8.8.4.4
Active Connection:          Connessione LAN
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
I already tried doing what it says in the HELP button, with no results, as you can immagine. Thank you again, I hope you can help me. Have a nice day!

ITunes can not connect to the store in Windows 8.1

Since i have upgraded to windows 8.1 itnues on acer keeps giving the message that it can not connect to itune store...it is not reading my ipod touch 4th gen or my ipad 3

Hey zoyashahab,
Ok, so it sounds like there are two issues here we want to address, the first being the iTunes Store connection issue and the second being iTunes not recognizing your iOS devices.
First, I'd start with troubleshooting the recognition by following the steps in here:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If after getting that running again, you still can't connect to the iTunes Store, then I'd go through the troubleshooting steps in here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Best,
Delgadoh

Upgraded iTunes, now I can't get on the store.

Does anyone know why?
Windows XP

not without some more information than that, Jamie.
here's a few things to get you started (in lieu of us having any information whatsoever about the precise nature of your your problem).
if you've got Norton Internet Security 2005, try:
iTunes cannot connect to the Music Store or Shared Music after installing Norton Internet Security
and also see the following User tip:
Scott P: Can’t connect to Music Store or CDDB
... but if no joy, post back with some more information. here's some info from section two of the Apple Discussions Use Agreement that might help with that:
State your question clearly. Include as much information as you can about your issue. At minimum, include:
The operating system you're using and its version.
The names and versions of other relevant products.
A complete description of computer and connected peripherals.
What you were doing when you ran into this issue. Example: I'm using Mac OS X 10.3.4 on a 20-inch flat panel iMac with 768 MB of RAM and 15 GB free space on my hard disk. I have an X-brand PDA connected via its USB cradle. iCal 1.5.2 unexpectedly quits when I add an event. Tip: As in the example, a good description of your computer includes how much RAM and how much free hard disk space you have.
Apple Discussions Use Agreement (revised 24 March 2005)
if you're getting an error message, also let us know what it says. include any error message numbers if you're getting any.
love, b

I updated iTunes and now I cannot connect to the store

this is what showed up when i ran the diagnostics check. i've scoured the itunes support page with no outcome so i could really use your help
thanks so much
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
HP Pavilion 061 PX721AA-ABA M7160N
iTunes 10.0.0.68
QuickTime 7.6.7
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)
Gracenote SDK 1.7.1.420
Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106
iTunes Serial Number EB9B9D169746A217
Current user is an administrator.
The current local date and time is 2010-09-25 12:11:11.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
Intel(R) 82945G Express Chipset Family
** External Plug-ins Information **
Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 0.0.2
Plug-in File Version: 3.0.2.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
iPodService 10.0.0.68 is currently running.
iTunesHelper 10.0.0.68 is currently running.
Apple Mobile Device service 3.2.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {C5119328-4C8F-4207-878A-800A87FF8662}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.0.11
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sat Sep 25 12:09:31 2010
Lease Expires: Sat Sep 25 13:09:31 2010
DNS Servers: 209.18.47.61
209.18.47.62
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection could not be established.
Basic connection to the store failed.
The network connection could not be established.
Last successful store access was 2010-09-09 14:26:08.

I'm having the same problem, help would be appreciated!

Whenever I open ITunes it automatically tries to connect to the store. It does not connect but freezes iTunes so I can't access my own music. Help.

Whenever I open iTunes it automatically tries to connect to the itunes store. But it cannot connect and it freezes evrything so I cannot listen to or access my music. What is wrong?

post in the iTunes for Mac forum.

After updating to itunes 8 I can't connect to the store

Similar Messages

Maybe you are looking for