After updating to new version of Firefox, my paid for RoboForm will not work. What should I do? I MUST have it working. Thanks Jane
Yesterday I downloaded the new version of Firefox as suggested by you. Then my paid for version of RoboForm , which always has worked, would not work. I MUST have it working. What can I do now to solve this crucial problem? PLEASE send detailed info so I can follow exactly. Thanks, Jane P.
You need version 7 of RoboForm for Firefox 4. Version 6 will only work with Firefox 3.6.* or earlier.
If you have version 6 this may be viewed as a method to generate income by Roboform in forcing users to update to version 7 and not offering updates to version 6 to make it compatible.
An alternative free password manager that works with Firefox 4 is Lastpass - https://addons.mozilla.org/firefox/addon/lastpass-password-manager
If you have version 6 of Roboform and need to use it you will have to downgrade to Firefox 3.6
To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.
You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.
To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.
For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles
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